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March 2024 by Shawn Lukas
Hold time is ridiculous, other than that. Great place
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March 2024 by Yadira R
I thank the staff at 5864 Red Bug Lake Rd Bay #5864, Winter Springs, FL 32708. Yesterday, I took my girl for a dental cleaning. They understood that my Luna suffers of separation anxiety and did their best to clean her teeth first time in the morning allowing me to pick her up early, within the safe observation time frame. I feel they prioritized her due to her anxiety. I appreciate it very much! By the way, I am not sure Dr. Eskander performed Luna’s cleaning yesterday, but he is an amazing doctor.
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March 2024 by ellie
Buyer Beware- if you sign up for the health plan they will automatically renew it without your permission. When I tried to talk to them they made threats to turn me over to collection even though I did not authorize renewal.
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February 2024 by Drew Freeman
Banfield offers a wellness plan that they pitch to you as being an insurance plan, but it doesn’t cover anything and it isn’t even insurance. It’s actually the total cost of your yearly wellness visits broken up into 12 monthly payments. When I called to inquire why nothing was being covered, I was told it wasn’t insurance and that I couldn’t cancel because it was a 12 month commitment (that was never indicated to me at the time of purchase). NOW, I brought my dog in to check on a bump on her skin, which turned out to be a standard hot spot, and received some surprises on my bill- $45 to buzz/clip 1 square inch of fur where the bump is (pictured), and $132 for an ECHOCARDIOGRAM…. Why on earth are we getting an echocardiogram for a BUMP ON HER SKIN?! There were no reports of heart issues. I have had nothing but terrible experiences dealing with Banfield. They are cold, robotic, and push animals along like an assembly line. I will not be back.
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February 2024 by Sandy Shu
DO. NOT. BRING. YOUR. PETS. HERE!!!!!!!Appalling behavior from BansField and especially Katie, I took in my less than one year old kitten with a hairline fracture on his leg to BansField Vet, I came in two days ago very distraught due to the situation and a chubby, white, brunette lady named Katie “”helped”” me.She manhandled my kitten in front of me- THEN when he yelped in pain (due to the fracture) she scoffed, SHE DROPPED my furbaby about a foot off from the examining table and DISGUSTINGLY said “FINE!!! Walk on it then!” to my kitten, SHE DID IT RIGHT IN FRONT OF ME !!!! Imagine if she took my baby to the back…… she then told me “Well he needs it amputated- cats are okay walking on only three legs”let me remind you— this is a less than one year old kitten with a tiny fracture with plenty of time to grow. Katie didn’t take any X-rays and just came up with this “amputation procedure” on a whim.Very horrible staff, after left, I saw that this “Veterinary Clinic” had a class action law In 2013 for “misleading their clients and falsely over charging” Look it up!!!!!They need to train Katie on properly handling hurt animals and possibly even terminating her. She shouldn’t be handling anyone’s pets.Will never come here again- BAN going to BansFields!Take your money elsewhere they don’t care about your pets!!!!
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February 2024 by M. Odette Rivas
It breaks my heart to have to leave a review like this, but I have no choice after the way my pet was treated and I was talked down to by a vet tech. My kitten had an accident which caused an injury to his leg on Monday afternoon. At first, I had hoped it was just a sprain and gave him a couple of hours to see what would happen. Closer to midnight, he was still crying and hurting pretty bad and was having trouble doing simple things and I knew this was worse than a sprain. I rushed him to the emergency vet who I could not afford and had to unfortunately decline services there and wait till the morning to go to Banfield as per the emergency vet's recommendation.I have never been to Banfield, this was my first time going this morning. I will say, it will be my last time ever going to Banfield, especially this specific location. Everyone in reception was sweet, they were very kind, prompt, and punctual. It was when the vet tech, whose name I did not catch but should have, came out that the issues started. She came out with an attitude and I should have known right then and there she would be a problem. Like I said, I don't know her name, I didn't catch it, but she was white, wearing dark blue/navy scrubs, and had brunette hair up in a ponytail today (02/06/2024) around 12:00 pm. The first thing she asked me was what the emergency vet concluded and their prices, I forgot to bring the paperwork but I had a picture of their price sheet and showed it to her. She tells me they're around the same price. Of course, I'm not happy to hear this but I at least wanted to converse about it to see what my options are.Before I really began talking with her further, she takes my kitten out and of course he's crying because he's in pain, then proceeds to plop him down and says, "Fine, you can stand on it then." Excuse me? My kitten, who is CLEARLY in pain and needs care, is getting plopped onto a desk with an injured leg and getting told "you can stand on it then." I'm sorry, but that was the first major red flag that I should have gotten out of there immediately. I would suggest whoever runs this location to please check the reception cameras around 12:00 pm (02/06/2024) and just witness her behavior with my injured cat. That is NOT someone who should be working with animals if she is that careless and apathetic to their pain. You have to go to school and have experience for this kind of work, she should know better.After that, my mood shifted big time because I already knew I was going to lose my mind and say regrettable stuff towards her and was trying to hold it together. She proceeded to give me attitude and basically treat me like some lowlife who can't afford their insane prices for a kitten with an injured leg. After going back and forth with her for a minute or so and pleading my case that I am unemployed and currently in school, she then suggests, "Have you considered having the leg amputated?" Are you kidding me? This was seriously a cruel joke. You didn't even care for my pet, didn't even check him out, disrespected him, disrespected me, and now you're suggesting amputating a potentially broken leg without even knowing the scope of the injury and refusing to check unless I can cough up $1000 upfront? I have been told plenty of times that young animals are resilient and typically a fracture isn't cause to amputate anything. But suggesting amputating his leg because I can't afford $1000 for some x-rays and then another $4-6k to possibly do minor surgery -- if it is even necessary, because like I said, they wouldn't even do a service for him -- is bewildering.It is an understatement to say I am angry and very, VERY disappointed. This lack of care or regard for an animal who is suffering is absolutely insane to me. I told them to give me my cat back and walked out of there with tears streaming down my face. The mix of disrespect towards my injured pet and me because I am in a financially tough position right now -- which I explai
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February 2024 by Gabbie Young
I genuinely hate leaving negative public feedback, especially for a business I have trusted and recommended to others. My dog has been a patient at this Banfield location for seven years, and we've never had issues until recently. Maybe this was just a one-off, but it was disappointing enough that I am considering canceling our pet care plan and finding a new vet.Before I go any further, I want to emphasize that Dr. Eskander is wonderful, has gone above and beyond for us in the past, and has been the main reason we've been at Banfield for so long. He didn't see our dog this last visit, and maybe that's part of why it was so disappointing.My dog has a mystery injury that has been causing him pain and lameness and has progressively worsened for the past month. When I called to make an appointment a couple of weeks ago, I specifically requested a face-to-face consultation with a doctor because I've noticed that this Banfield location has started insisting on primarily drop-off appointments in the last few years. I was very clear about my desire to see a doctor and NOT drop off and add to my dog's stress. The person on the phone told me that Dr. Eskander wouldn't be available, but a visiting doctor could see us, and they assured me we would have a standard in-person appointment.Sure enough, when we came in for the appointment, we were told it was a drop-off only, and all appointments at this time were drop-offs (11 am.) I don't know who lied to me, the person who scheduled us or checked us in, but it was incredibly frustrating. Either way, we left him because I didn't want to delay getting him seen. We were told that the Doctor would talk to us when we picked him up, and of course, that didn't happen either.When the doctor did call me to chat, it was a brief call, and it felt like they were in a rush to get off the phone. They told me they didn't see anything major on the x-ray, just a little arthritis on his elbow and wrist (not where he had been in pain, by the way.) I want to assume the Dr knows what they are doing, but being unable to talk in person and look at the x-rays with the doctor, I have no idea if they even examined his injury or if they just took a wild guess at what was wrong with him. I'll blame myself because I should have been more persistent on the phone or in the office. I never react in those moments because I am always in shock in situations like this. I don't want to believe that these providers are doing a bad job, but in retrospect, I'm hugely disappointed and think multiple people on their team dropped the ball.I almost forgot to mention that drop off and pick up took a very long time, and even though I saw at least 4 different staff members behind the desk that day, everyone working seemed disorganized, frazzled, and like they were running behind.I try hard to be understanding and patient because of how stressful and unpredictable this line of work is, but I care about my dog's well-being first and foremost, and he did not receive the care he needed that day.Since that visit, his condition has gotten progressively worse, and I don't know what to do. I don't want to take him back to Banfield since they have already x-rayed him and found nothing. I don't feel like they care that he's in pain and getting worse. I don't care about shelling out money for my dog's care, but this last visit felt like several hundred dollars down the toilet.Sorry for the vent. I need to emphasize that this used to be a great location, and maybe I just caught them on a bad day, but I'm now severely disappointed and considering never going back. Drop-off appointments are a great convenience for routine check-ups and vaccines, but it's unacceptable that I give this company over $70 a month for a care plan, and a Doctor doesn't have time to talk to me in person when my pet is injured or ill.
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January 2024 by Valentina Lopez
they are very antentive and have taken care of my maxi very well, long wait times so plan ahead
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December 2023 by Tao Guo
friendly
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December 2023 by Ryan Senquiz
Staff is incredible, and very attentive, they follow up post-visit as well to make sure everything is okay.
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December 2023 by Susan Finsterer
This pass Saturday I had to bring my cat to them. She was 19 years old and had a seizure and was In heart failure, our vet was closed. It ended up the it was her time to cross over the rainbow bridge. I had never been to a Banfield Hospital before. They treated my husband and I so wonderfully. Dr. Eskander and Hannah were so compassionate and caring. They allowed us as much time as possible with our little girl. I can’t say enough about how they took care of her and us. Thank you again for everything.
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December 2023 by Diane Freeman
Outstanding Facility! Dr. VanMater saved my dog. The staff was compassionate and very caring. Melissa handled Presley Elvis with care and love. McKenna was very helpful with all my questions. Overall...outstanding facility and staff. Thank you!!
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November 2023 by RobbyWorld1
As I'm new to the area, I'm searching for a vet to care for my three dogs. I took advantage of this place's coupon for a free first time visit. The staff was friendly and my 1:30 appointment was kept. I was shown to a room where a tech took information and entered it into a computer. I was then left alone with the assurance that the doctor would be in shortly. That's where things came off the rails. Maybe you get what you pay for, but after waiting 45 minutes with no veterinarian showing up, I ran out of time and had to leave without my dog being checked at all. Three stars for the friendly staff, but I'll look around a bit more before I decide on where to take my dogs. My time is valuable.
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October 2023 by Nahed Amin
Dr bassm Iskander he is the best thank you so much .
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October 2023 by Scarleth Figueroa
Do not take your dog here unless you expect him to be mishandled, have cheap products used on him, and have them take 0 accountability for their poor practices.My dog went in for a cytopoint injection and he came home worse—they aggressively checked his temperature and his regular vet (from an actual vet’s office not this disgusting corporate avaricious store because that’s what it is, a store) told me they probably checked his temperature aggressively or used very cheap lubricant. When I called they didn’t offer to help at all and the vet tech Ashley said that if I was “trying for a discount” I would have to wait 3 days to even speak to a manager. Awful place.The day I went, another person was complaining that their ‘wellness plan’ was worthless as they charged her hundreds and hundreds of dollars to treat her pet anyway on top of the plan fees. Oh, and if you cancel your plan they will just keep charging whatever months are left on the plan!It would be one thing if they were just greedy but they are incompetent too. They cannot even complete a simple temp check without messing up your dogs glands. Please don’t take your beloved pet here my dog was suffering all week and they merely shrugged it off. Gross incompetence and greed is all you will find here.
