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February 2024 by Soheyla Sharafi
No customer service one teller working
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January 2024 by Vedette Nzerue
Hi. First time going to this branch and wasn’t happy about the customer service I received. I went in to open a high school checking account for my 13 year old and I was told no bankers were available on that day. I was told to return the next day and I did. I walked in at 440 pm and then was told they will be closing at 5 pm and could not take care of me today. I thought as long as I arrived before 5pm, I would get someone to take care of me. I will not be returning to this chase location.
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November 2023 by Craig Harrington
I have been going to this location for a very long time. Before it was even Chase. Washington Mutual and Great Western. Yes, a long time. I have always found their staff to be very friendly and courteous. I recently was helped by Tiffany Tejada on a couple of occasions. She is a relationship banker. She was awesome!! Very friendly and went the extra mile to help out with getting some things off my banking to do list. I highly recommend this location and Tiffany!!Thanks again!!
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August 2023 by Jennie Escalante
Thank you Marco Ayala, branch manager at this location! You’re awesome! Thank you for taking the time to take care of my account and resolving the issue.
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July 2023 by J P
The employees here do not represent the community they poorly serve. This used to be a great branch, run by great people.
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July 2023 by Crystal P.
I came across this branch after a long and tiring process... I had been to 3 other branches and wasn't able to speak with anybody in regards to an account.. as soon as I walked into the Winter Springs branch... I was immediately greeted and assisted by Luciano and he was AMAZING!!! He helped me and I was in and out in about 20 minutes.. an amazing experience after a crazy situation for the win!!!! Thank you so much! Go check them out!!
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April 2023 by Russell Barker
Worst service assistant vice president is a joke. Couldn't give me a straight answer 3 times in a row. Tying to explain to me why they can't clear business check that put in all the time.told me he hates checks and that I shouldn't use them.Me and my whole family are closing our accounts and moving to a safer and hopefully more honest bank..Absolutely ridiculous
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February 2023 by Jeanette R.
Was greeted with a smile immediately. Transaction was quick and informative. Definitely recommend.
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December 2022 by Patricia R.
Easy access to the atm and got the cash needed. This location is on the edge of a shopping center so it's great that one can quickly access the drive through and get out if that's all you need - which was my case.
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November 2022 by Travis R
They never answer the phone. Worst bank I've ever done business with. Also they're charging me $80 for 100 checks! Most other banks don't do this
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September 2022 by DAREdad
Looks like Chase took over this branch, none of the ATM machines work the line was at the door almost..
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August 2022 by Ryan Bar
Absolutely ridiculous customer service!!! I had a cashiers check to deposit, and the old lady wanted to call and verify if??? In front of other clients? All this for not even a $300 deposit with no cash back, while I have two seasoned accounts in a good standing???? And Finally fix your ATM!
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August 2022 by Sarah Irby
This is one of 3 Chase banks in my area, and NONE of them ever have a working outside ATM. It's incredibly frustrating to the point where I'm going to change banks. Look, if you're not going to properly maintain your ATMs, then you NEED to stop charging fees for forcing us to use non-Chase ATMs because it's just theft at this point.
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July 2022 by Malayka Gonzalez
This Chase branch DOES NOT have a nightime ATM for private Chase customers. Seems someone drove over or pulled both atm lanes. It's now extremely inconvenient to make nightime deposits that process immediately with a receipt, because you must "chase' around to whichever branch has outdoor atm's available. Furthermore, when finally make it to another branch to deposit at atm, the machine is not accepting deposits, now my business is overdrawn every day because I do not have the capabilities of chasing around atm's that are available at night, since we do not all have 9am to 4pm hours. Happy 4th of July, Chase...you really know how to "chase" natives to financial ruin. Chase WAS the best bank, now only the best if you can stand in line at drive through or go inside during "banker's hours". Not so much the preferred bank for women owned businesses anymore.
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June 2022 by Geraldo Espinosa
Their outdoor ATM had been broken forever! They got rid of the other one that they had, so there's only one now, which is broken. I can't go inside to use the indoor ATM because of the layout for this location. It's a holiday, so I'm gonna have to go to a different location. Ridiculous.
