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February 2024 by Roger Pawlak
I had my tires installed on my 2020 Silverado 2500 on Saturday, 2/17/24, and after I drove away I noticed they didn't program the tires to the correct position on the truck so I drove back and they fixed the problem. BUT....when I got on the highway, I noticed an intermittent vibration in the steering wheel as I drove. Since I live 45 minutes away, I didn't feel like driving back to have them look at it. I took it it to my local dealer this AM, and they found 3 out of 4 tires were out of balance, so I had my dealer fix the problem to the tune of $70 which is annoying but at least I know it's fixed right and no shimmy!
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November 2023 by Tomasz P
They gave me a very expensive tire whose load index does not match my car.My car has 95V, the tire costs $88 and they gave me 95T which does not fit the car and costs $130, because they said they don't have any other Goodyear tires, Shop with Goodyear tires don't have tires!!!Additionally, they broke the screws when unscrewing the wheel and I had to pay $200 for it, where the screw itself cost $15 and the labor for one screw was $50, why didn't you inform me that the screws don't want to come out and can break, only after fact. I should sue you for this! You will get a lot of negative marks for this.I DO NOT RECOMMEND, they charge additional hidden costs.
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September 2023 by Elaine Rosensteel
Went in for an oil change in the morning and Dylan, James, and Shane helped me out. They were able to identify an issue with the brake pads that I knew about from the dealership and fix that as well as an issue with the serpentine belt. They were both fast and very courteous and gave top notch customer service.
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September 2023 by Dennis Campbell
I brought my work van here to have it diagnosed, there was a squealing grinding noise coming from the engine compartment.The manager of Goodyear diagnosed It has a water pump. They gave me a quote of over $900 to replace the pump, do acoolant flush and replace the belt.He said they could have it done that day so I left my vehicle with one request, that when they put the vehicle outside that they keep it locked because I have several tools in the vehicle.I explained that at another place where I had work done they left it unlocked and tools disappeared.They called me at the end of the day and let me know my vehicle was ready. When I showed up 40 minutes later and I went to my van I found it was unlocked. I Open the doors and walked around the vehicle several times Nobody from Goodyear said anything or came out.I went inside and when they rung me up I asked them how much the discount was for not doing what I asked them to do. I explained I asked to keep the van locked and it was unlocked.With an attitude he was making some lame excuses of why my vehicle was not locked. After arguing for a few minutes, he finally did take a few dollars off the price.The very next day as I was driving and I heard a squealing noise.That afternoon I brought it back to Goodyear and the same manager looked at it and told me that it was the belt that he would have to order a belt and I could bring it back the next morning.I showed up at 7:30 around 8:30. He told me that it was the belt tensioner and it was now making a grinding noise. I thought to myself that's the same squealing and grinding that I initially brought it in here for.I told him I was not going to have them do the work. They should have found that the first time so he said he would take the labor off so I let them do it while I waited in the lobby this time. The manager brought me out the belt tensioner and showed me and tried to explain how it was bad. I thought huh. That's funny. He never showed me the water pump and tried to tell me how that was bad.My conclusion is that it probably wasn't the water pump. It was probably just the belt tensioner the whole time.With the attitude and the non-compliance to customer requests, I will not be doing business for anything at Goodyear going forward. I just don't trust them.
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August 2023 by Sandy A
I was skeptical about this place because of so many negative reviews but gave it a try. I was pleasantly surprised at the service and courtesy I've received from everyone especially James. They did my alignment diagnostic for free and explained everything I needed to know about it in order to make an educated decision of having it done or not. There was never a feeling of being pressured to purchase anything extra. I had all 4 tires replaced and came back another day for the alignment. Overall great service and techs were spot on. I would definitely come back again.
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May 2023 by Ron Johnson
Ok place . Better use this store than 601 north Bumby where they damage your good tires and late VERY DISHONEST and will not give accurate information to sell tires.
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April 2023 by DERIN AKTAS
very professional service workers are excellent A very professional and proper staff, thank you very much they really do their job in an expert way especially Mr James is a very excellent staff, thank you very much
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February 2023 by J C
Was gonna head here for an oil change but after reading these reviews I'll just go somewhere else, just seems like you have a lot of negative reviews about your employees getting mouthy and rude, teach them some respect and you might get more customers
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October 2022 by Automotive Guns and More
So I call my nearest goodyear to know the price of a balance and they tell me they cant balance my tire becuase of the size. Even though its a common OE size for multiple vehicles(Bronco and Raptors are 2 examples). And a Goodyear none the less... what a joke some people are.... I was told the tire doesnt fit in a balancer. I have been in the automotive repair industry my whole life and never encountered a balancer that wouldn't balance a 17" wheel with a 315/70/17. Guess they dont want to work. Tuffys next door was happy to take my money with their regular balancer. Do not recommend this place or at least avoid Shane.
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October 2022 by Eduardo Gomez
Great Price and Fast service,RAM 1500-2019 Tire Replacement !!!I’ll come back for sure,Thanks.
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October 2022 by C
James is a straight up scammer. He pulled the wool over my eyes and charged me almost $1,500 for parts and services I did not even need and on top of that didn't even fix the issue that was wrong with my car. Thank God for the service manager and his team over at the Goodyear in Lady Lake who took care of the problems and cleaned up their mess. No wonder the Winter Springs location has the lowest sales in the entire district and the service manager listed for the store says TBD. James is just a temporary fill in who thinks he knows it all. Becareful of his smooth talking ways. Don't let him scam you like he did me or better yet just find another mechanic shop.
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October 2022 by Kathie Thompson
Went to Good Year early afternoon Saturday to get tire fixed from nail.Was told by nice gentleman to come back at 2:00.Went back at 2:00 and another unprofessional rude man directing where to park and said he would GET TO IT.Told him we had 2:00 appt and he said loud and rude..we dont TELL ANYONE TO COME BACK AT A CERTAIN TIME.We left and went to Tires Plus where we were treated with dignity and respect.Wish we had gotten his name. He is definitely NOT AN ASSET TO YOUR BUSINESS. WONT EVER GO THERE AGAIN NOR RECOMMEND THIS PLACE.
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October 2022 by Automotive and More
So I call my nearest goodyear to know the price of a balance and they tell me they cant balance my tire becuase of the size. Even though its a common OE size for multiple vehicles(Bronco and Raptors are 2 examples). And a Goodyear none the less... what a joke some people are.... I was told the tire doesnt fit in a balancer. I have been in the automotive repair industry my whole life and never encountered a balancer that wouldn't balance a 17" wheel with a 315/70/17. Guess they dont want to work. Tuffys next door was happy to take my money with their regular balancer. Do not recommend this place or at least avoid Shane.
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September 2022 by GÖKHAN AKTAŞ
Hi I m Gokhan Aktas, I'm in this service right now there is a staff named james working here a friendly hardworking staff thank you so much to james He helped me a lot and had my vehicle repaired in a very short time. Thank you very much.
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September 2022 by Stefan Russell
Flat tire emergency.They got us in / out efficiently. They even moved slot of heavy stuff in the truck (to get to wheel lock key) - and placed all stuff in trunk right back properly.Great job.I plan on using this shop for any tire need in future.I see they also do oil changes, etc. so I plan on using them for that too.Thanks ?
