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December 2023 by Jay Schmitt
They are awesome, reliable and always honest. I would always go to their company for any auto needs I have.
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November 2023 by Victoria C
Came in with some pretty major car issues and Hector and the technicians went above and beyond to help. My car was done quickly and super happy they take SNAP finance! Would highly recommend and I’ll definitely be back
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November 2023 by Jasmine L.
DO NOT SPEND YOUR MONEY HERE!!! (Winter Springs -Red Bug Lake Rd. location) If I could give these people ZERO stars I would! I just left here and had to argue with the "owner " over a crap battery they gave me 8 months ago. My battery suddenly died over the weekend. I had ZERO signs that my battery was dying. My car just wouldn't start Saturday night. I JUST got the battery replaced by Tuffys in MARCH 2023. They replaced my last battery on a corroded connection and never bothered to clean the corrosion off before they replaced the battery. The battery had a sleeve on it (which I was unaware of until my dad removed it for me) these sleeves are for cars that are mostly in cold areas which we are not (Florida! Duh!) All of these things can contribute to the battery draining faster. I go in the shop with the dead battery and asked the two men at the front desk if there is a warranty on the battery so that I can either leave with a replacement WITHOUT PAYING ANYTHING (they owe me a battery) OR to refund me the cost of the battery. They immediately said no to the refund (which was expected) so I said that's fine. As long as they can provide me with a report that shows that the replacement battery is at 100% before I leave the shop. The "owner", I will refer to as Twiddledumb, but apparently his name is Gene , walks up to me, towering over me telling the guy who was "helping me" to "just give me the battery" but that "we don't have to test it, we clearly already lost her trust." What kind of response is that? What kind of solution is that? I told him that I refuse to leave that shop with that battery unless they can show me that it's at 100%. And if they refused to test it, that I would like a refund on the crap battery they put in my car 8 months ago. I was met with aggression, insults, and complete disrespect. I'm a woman and they thought they were going to bully me into taking the battery without knowing it's condition. THEY CHOSE THE WRONG MF. Twiddledumb continued to escalate the situation by making comments that "People only want, want, want." "What more do you want? We're giving you a battery." "Give her the battery so she can hit the road." Never once did this asshat ask me what happened. He proceeded to act like it was a crime to ask him to test the battery he was replacing and then held onto the battery they gave me insisting to "help me take it to my car" after I already made it clear that I was done speaking to him and didn't want him anywhere near me or my vehicle. This was all nothing short of harassment and PURE disrespect. Terrible customer service!!!!Before this incident, I have been getting oil change and break services from Tuffys. I had to bring my car back FOUR TIMES because they never fixed the squeaking of my breaks. FOUR TIMES! And even then I was never nasty to these people. I was never impatient or rude. The one time I stand up for myself I'm met with insults and disrespectful comments. I will never ever recommend this place to anyone. If I wanted to see clowns work I'll go to a fkn circus.
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November 2023 by RobbyWorld1
Decided to try this place for a front end alignment. No complaints. Hector was prompt and courteous at the front counter. They got me in reasonably quick without an appointment. Acceptable price. And my van no longer pulls to the right.
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November 2023 by Victoria Conner
Came in with some pretty major car issues and Hector and the technicians went above and beyond to help. My car was done quickly and super happy they take SNAP finance! Would highly recommend and I’ll definitely be back
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November 2023 by Robert Conner
I highly recommend this repair shop! I’m a master Lexus Technician based in Atlanta and my daughter lives in Winter Springs. She needed some repairs to her vehicle and the guys at Tuffys went above and beyond. This is a tough business and being in it myself , I wanted her to get great work at a fair price as we all do. Thank you so much for getting my daughter back on the road!!! A special thank you Hector and the technician who made it happen!!!
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November 2023 by Shannon A
Came in since my tire light was on and wanted to patch a tire. I feel like I was overcharged and told to buy new tires when the tires I had were still salvageable. When I came back for pick up, my tire light was still on so I had to go back in and ask if they can see why as I just bought new tires and that light shouldn’t still be on. The mechanic then had to run another test and told me now three tire sensors were broken. It was a bit odd that they didn’t let me know at pick up about this new issue since they should have already inspected the tires or at least checked to see if the tire light had turned off before handing me back the keys. I’m going to another place to get a second opinion as I feel like I came in for one fix, but still have car issues— if not more — after leaving this place. Just upset with the lack of communication and service. Not likely to come back.
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October 2023 by Heidi Lynn
I absolutely love this Tuffy location. I've been coming here for years! Aside from outrageous pricing (let's be real, this is everywhere nowadays), it's awesome. Quality work and even better staff! They're all so friendly and are willing to help out in amy way they can.
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September 2023 by Abigail Rodriguez
Easy, fast and affordable. Polite and courteous reps, very welcoming staff, good vibe. I was there for oil filter change, tire rotation. Everything went well. After having an awful customer service experience at the Peacock Ford, I will definitely keep using Tuffy.
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August 2023 by Matthew Henderson
Came here for an oil change, tire rotation, and A/C checkup and service and it went well. The staff was helpful with explaining everything to me so I knew what to expect. It was easy being able to book an appointment and get the work done.
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August 2023 by L'ren C
Hands down the most professional, reliable location we’ve ever dealt with. Extremely knowledgeable and helpful. Bill is an amazing person and goes above and beyond with customer service and quality of service! He’s running an incredible shop with an awesome team!! We truly appreciate the positivity and expertise of Tuffy in Winter Springs. We will continue to come back for all our auto needs & refer anyone who wants top notch quality and the best experience!! Thank you!!
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August 2023 by Hannah Fulk
My dad came in this week to purchase tires and have them put on his car. He was told it would be a 2 hour wait, which he was okay with. However, he asked if he could make an appointment for a later time so he did not have to sit for 2 hours before his car was serviced. The person he spoke with informed him that even if he did make an appointment for a later time, he would still have to wait 2 hours after coming in as they have to take care of walk ins as well. When my dad asked the service member why he would still have to wait an extra 2 hours to be seen if he had set an appointment, because usually appointments reserve a spot in line for a shorter wait time, the person said “well that’s just how it is here.” I’m more frustrated with the fact that the service member lacked customer service and was very unprofessional. Due to lack of such qualities my dad decided to go elsewhere for his tires. I will say this is unusual service as I’ve come here many times and hope this was just some sort of miscommunication or a “bad day” situation.
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July 2023 by Douglas Thacker
I went there for the first time Hector got me in and out quick service was excellent I will definitely make this my place to get oil change.
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June 2023 by Corey Webb
Excellent experience. From start to finish. Called ahead of time and Jason set real expectations. When arrived they delivered perfectly. Hector assisted me when I arrived and he was very professional. They treat you and your vehicle with care and details. Highly recommend!Services: Air & cabin filter replacement
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June 2023 by M'Lou R.
I have been using Tuffy in Winter Springs for all 3 cars and have always been satisfied. There has been a change in management and I will not use the company again. My windshield wipers would not work consistently. I dropped car off and they called that it would cost me over $1000 to fix and take 10 days. they said I had to pay in advance before they would order part and would not warranty work. I decided not to use them but they would not give me my keys until I paid $100. They did not disclose any of these facts when I first inquired about my issues. Stay away from theses scammers. I found another company that is doing work for $500, does not require payment in advance and does not charge $100 to give you back your keys.
