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January 2024 by Donna-Jean Nelson
We were totally pleased with the customer service and expertise of Lorenzo. We will recommend you highly to all our friends! Thank you, again!
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January 2024 by Kiet Luu
We brought my 7 yr old son's iPad Air in for a broken screen. We get it back a few days later and the home button doesn't work.We bring it back to fix issue. They reglue the home button and we pick it up 2 days later so we can go on vacation. They tell us that they have the wrong glue and ordered the right glue and will be in a few days and to bring it back then. We get from vacation and bring it back to get it fixed "once and for all". We come back a few days later and they said they had to replace home button too because it was damaged obviously after so many failed fixes with the wrong glue. So now the home button doesn't have fingerprint ID. 2 days later, the home button doesn't work again. I call to inform them of the ongoing issue and they inform me that they will call me back and look into getting someone to come pick it up. 2 days later, no call whatsoever. I call them and they said they have no one to pick up so I need to bring it in for the 4th time. There was no resolution and they would not take fault. They said my 7 yr old pressed the button too hard this time after they broke the button using the wrong glue twice. This place is 30 min from my home and now i have invested 3 hrs of drive time and the iPad is in worse shape then when I turned it in for repair. I do not recommend this place. Very poor communication and professionalism and obviously the workmanship is not up to standard.This is the first complaint I have ever posted on google and hopefully the last.
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January 2024 by justin rodriguez
Great service, once they have the parts. Addyson was super polite and professional while helping each customer on this very busy Friday
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January 2024 by Jonathan Steele
Great communication! Impeccable turn around time, and most of all, exceptional value. I've avoided device repair business in the past because it always seemed like it would cost about the same to just buy a new device then to fix my existing one. U-Break-I-Fix repaired my $300 PS4 for $90. Thanks, UBIF!
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January 2024 by JD “Makako79” CM
The staff was very helpful and friendly and the cost of my new screen for my iPhone 11 was a heck of a lot less than buying a new phone and it looks really good. Definitely worth the price and service. Great job fellas.
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December 2023 by Cindy Silverbach
The young men in the Winter Springs store are excellent! Very friendly & knowledgeable! The repair to my phone was completed faster than expected, and the young man who completed the checkout process was pleasant and had a great smile! Very nice store!!
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December 2023 by David Sanchez Real Estate Agent
Awful experience. I brought my phone in for a simple cracked screen. My phone worked perfectly fine other than the cracked screen. They told me they couldn't fix it then hand me back my dead phone. They took zero responsibility. Now I'm taking them to small claims court. Beware of this scam operation. They hire college kids to do the work. The kid working on phone was clearly clueless. Save yourself the aggrevation DO NOT GO TO UBREAKIFIX it's a scam!
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November 2023 by Faith Stanton
I needed a new battery for my IPhone. They ordered the battery and it was fixed in a timely manner. Great service!
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November 2023 by Orrin Love
Mark manager of you break iFixRedbug Location will not let me leave the store without making sure I was extremely happy
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November 2023 by Lowell Sullivan
This was the best experience of customer service I have ever experienced. The best store and very knowledgeable personnel. I highly recommen this store.
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November 2023 by Katie O'Brien
I brought my device in for several services. In large part, the service was good and staff was friendly. The negative side of my review is being charged for a cleaning that was not completed. I even asked if the cleaning was completed when I came in because the speaker and charging ports did not appear to be any cleaner than when I left it. They assured me that they did, but now as I'm home with my device, it's clear that they did not. I'd rather that they were honest and say that they forgot than lie and charge me $40 for a service they didn't complete!!!
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August 2023 by Jas Ruiz
Mark was phenomenal! He gave amazing service faster than expected, very informative, great energy and communicated things perfectly to me. 100% recommend! Unrelated he also has a great smile! :) thanks Mark! Customers for life!
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August 2023 by Tamy Minshall
They were awesome! Explained what they needed to do for my phone to work again. I dropped it and needed a new screen (they had the part) and fixed it within 2 hours. I run a business so this was very important to me. They were all knowledgeable, friendly, and professional!! I would definitely recommend and use them again!.
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August 2023 by CJ Shears
Not sure how you can call yourself ubreakifix when you drop off a working laptop that needs a simple battery replaced, and when you pick the laptop up and it does not even turn on. When I picked the laptop up the employee claims that when he received the new battery and attempted to put the new battery in, that the laptop did not turn on even with the old battery. This is a massive lie because the laptop worked fine only needing a new battery to prolong the charge. And even after putting the old battery in the laptop does not even turn on. Basically handing me back a dud. Do not bring your laptop here for even the most basic of fixes. Bring your apple equipment to any authorized apple dealers, because if these guys can’t change a battery and cause you to have to fully replace a working laptop. I can’t imagine that they can fix anything. Spend the extra money and wait the additional time if you don’t want them to break your equipment.
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August 2023 by David Kornegay
My iPhone battery replacement was easy to book in a nearby location. Drop off was easy. Attentive, knowledgable staff. Quick turnarounnd time. Great service!