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December 2023 by Holly
I ordered a cake online and at pickup it was wrong. Long story short, The manager on duty was of little to no help but the associate working, Michael, went above and beyond to rectify the issue so that my daughter could have her birthday cake for her party. They were understanding, super nice and professional throughout even though they were also helping other customers. And the cake was delicious. Thank you Micheal for taking the extra step!
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November 2023 by Jenny Boone
This week my daughter turned five and her one request was a strawberry ice cream cake. We are an artificial dye free family, so I went to Baskin Robbins because their ice cream is numbered dye free as of 2019.The lovely cake decorator, Amber, spent loads of time with me checking ingredients on all her products. They do use a numbered dye additive for their frosting when making it colored and their sprinkles also had dye in them. They did have dripping chocolate in chocolate brown, neon green, and orange that were numbered dye free. And their chocolate sprinkles were dye free.Amber even added Happy Birthday onto the board cause she knew I didn't want the colored icing on the cake. She was super sweet.Overall I was happy with the experience, but I wish they had more dye free options for their frostings, chocolate drip, and toppings.Dietary restrictions: Dye Free
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November 2023 by L T.
Ill never go here again! 30 minutes and still in line. Its totally cold and not a latte at all. Its like dark coffee. Never again.And then she tells me to have the day I deserve!! Ha!
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August 2023 by Melissa L.
I would give this restaurant zero stars if I could. This is the absolute worst Dunkin' Donuts in all of Florida. I have gone here a couple of times and each time they have completely messed up my entire order. The employees are extremely rude and they don't care if they gave you the wrong order. They do not try and correct or fix it at all. I went through the drive thru today and constantly heard people talking on the intercom, when I told them to please repeat themselves because I couldn't make out what they were saying, they rudely told me they weren't even talking to me. Usually when you are at a drive through you talk to the person who is in the car trying to order not to your coworkers. This went on for quite a while. Finally, I said excuse me, can I order? which they rudely said to go ahead. When I got up to the window to pay, they didn't even have my order. They asked if I was a mobile order which I said no I just went through the drive-through. Then they asked me if another order was my order which I told them it wasn't and I had to repeat my entire order again to the lady. She gave me my drink, which was not even the correct drink and a completely different doughnut than I had ordered and seemed to act like it was my problem not hers. The last time I went to the same Dunkin' Donuts I ordered a pink frosted doughnut and brought it home, when I took it out of the bag, it looked like someone had licked off most of the frosting. There was barely any frosting on it and lots of bare spots all along the top of the donut. I don't know what the problem is with this location if it's a management issue or needing to get new employees, I'm not sure, but it is ran absolutely horrible. We currently have two new locally owned doughnut places that have opened up in Yulee, I am surprised that this place has not been shut down. The customer service and the quality of the other doughnut places surpass this place by far. It's sad but I think Dunkin' Donuts is just completely gone downhill and this one definitely takes the cake.
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July 2023 by Dianne Guerra-Beebakhee
My sons 2nd birthday was today and he has an egg allergy. I was having trouble figuring out what to do about his cake since most contain eggs and vegan cakes are hard to find. We decided to try an ice cream cake but most places still use cake with their ice cream cakes. I called Baskin Robbins and Amaya helped me out. She got in touch with Amber and confirmed that she could get an all ice cream cake created just the way I wanted. Amber did a great job with it and everyone including the birthday boy enjoyed it. I’m so thankful that they were able to do this for me especially on short notice. Thank youAmaya and Amber and Heavenaya. I really appreciate you guys helping make my sons birthday great!
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July 2023 by Dianne G.
My sons 2nd birthday was today and he has an egg allergy. I was having trouble figuring out what to do about his cake since most contain eggs and vegan cakes are hard to find. We decided to try an ice cream cake but most places still use cake with their ice cream cakes. I called Baskin Robbins and Amaya helped me out. She got in touch with Amber and confirmed that she could get an all ice cream cake created just the way I wanted. Amber did a great job with it and everyone including the birthday boy enjoyed it. I'm so thankful that they were able to do this for me especially on short notice. Thank youAmaya and Amber and Heavenaya. I really appreciate you guys helping make my sons birthday great!
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July 2023 by Brian Berry
No chocolate. No 31 flavors. Milk shake machine broke. Stay far away from this dumpster fire
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June 2023 by Lisa Senter
Tonight there were virtually no flavors of ice cream to choose from. The scoops were very small. 2 single scoops in 2 cups was over $9. This is the last time I go to Baskin Robbins. I’ll just go to the grocery store and get an entire gal for less.
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June 2023 by Kent J.
I tried to like Dunkin' Donuts (I mean who doesn't like a donut, right?). I went to Dunkin' Donuts in Yulee, FL again to give them another try (3rd retry in several months) and again, they didn't disappoint me by disappointing once me again! I pulled up and when the person got on the speaker it sounded like Nancy Pelosi with a mouth of popcorn trying to speak. I politely asked to repeat it and it was coherent but not clear. I asked for a large latte coffee, hot and a breakfast sandwich (CHK 9792 on 6/4/2023 0627am). Got to the window it was $11.43 (first wow!). While waiting for my sandwich, I sipped the coffee and it was TERRIBLE, so I asked the two employees at the window - is this suppose to sweet like all other syrup lattes (hazelnut)? One replied no, its diet syrup. I said, I didn't ask for diet, she replied (while the other was staring into the abyss), just add sugar. Between Starbucks not opening when they should, both with terrible service and products I decided to go on line to Amazon and purchase a $900 Phillips Espresso machine that is a super-automatic coffee maker that is equal or superior to these two companies products and I can save myself a car trip for disappointment, get a quality product and save a lot of money (I mean a lot of money $$). I believe corporate America is saying, I don't need to try or make a effort to keep you coming since there are limited options to you, BUT - I am saying back, keep your products and that you need me more, than I need you. Good luck Starbucks and Dunkin' Donuts, you lost me as a customer. Oh by the way the sandwich was cold and just honestly terrible, without taste. Also, when you go to take the DD survey, it only permits you to call Monday-Friday, no emails or texts - Terrible Customer Service!
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May 2023 by Julie S.
Besides being super slow they have no idea on how to make unsweetened ice tea, tasted like iced coffee. Don't even think about ordering a Chai latte with almond milk. Can someone please teach the workers their job?!?
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April 2023 by John K.
Imagine waiting 35 minutes for one drink, couldn't be me . The only nice person here is the older lady who is super sweet, but the rest of the staff are some of the rudest I've encountered. ( also not a Karen fyi, I'm a 28 yo dude lol )
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March 2023 by Kelly T.
If I could give this place 0 stars I would. My own fault for going back each time. I only go now when all the other breakfast places are packed, and I'm AWLAYS DISAPPOINTED. Food is TERRIBLE. Finally done with this place.
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January 2023 by Lacey Castejon
Yeah….totally should have read the reviews before subjecting myself to this dumpster fire. To Baskin-Robbins: do yourself a favor and clean house. Because I’m not confident that the morose, attitude-laden monsters running this place aren’t spitting in my food because they’re mad at the world. No greeting, no kind word, no “enjoy your ice cream”….nothing but dark looks. You are seriously failing and need to take a page out of Publix’s book.I get that times are hard. But they ain’t that hard. Because Publix is crushing it. LMK when you have decent staff and maybe I’ll be back.
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December 2022 by Sumona Nicole
It’s 9:40pm, lights on but doors lock. Door sign says close at 10pm as well as online. Workers saying nothing but inside, moving around! Get the hours right or honor the hours posted on your door.
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November 2022 by Arthur C.
Good doughnuts but pricing is wrong. 1.49 each or 6 for 9.49 which is 50 cents more than buying individually
