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November 2023 by Shay W.
Recently moved to the area and always had good service. However today.... TREMENDOUS SERVICE!We were looking for some sort of bathroom sink drain cleaner because of a bad odor that had crept into the house. Luckily we came across Doug and stated our issue. To his credit he had us take a different tact with the issue which solved the problem with less time and expense. Even went back with pipe fittings and under sink pictures to make sure and he gave us perfect directions. The only way Doug could have been more helpful was if he made a house call and did it himself. He was that good!Thank you Doug!!!!
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October 2023 by Patti B.
Home Depot should be called Home Desperate. They sold and delivered (3 months waited for) a slide-in Downdrarft Electric Range which they cannot install. Called customer service (another 1 1/2 hour wasted time) who then put me through to the store manager who also said this was not something they install...I was lied to when purchasing said item (brought pictures, etc., to show salesperson...lotta good that did).Service, Selection, Value...my Aunt Fanny and I am being polite as I have nastier comments to deliver. They don't deserve a star.
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May 2023 by E T.
Water Testing survey SCAM!I recently went to Home Depot and an employee asked if we would do a quick survey.we said sure and they asked what we were buying that day and what type of water we had and do we buy bottled water and my phone number.We answered everything and they said thank you and we went on our way.The next day I received a phone call from Rainsoft who said they were partners with Home Depot and when could I schedule an appointment to have our water tested and if we participated in the water testing we would receive a 25$ gift card to Home Depot.We had been wanting to have our well tested so we said ok and set the appointment which was supposed to take around an hour.The guy shows up and put on a full demonstration about rainsoft water, softening systems, that took a little over two hours. He would not test our well water because we have city water connected to the home. After the demonstration, he gave us options for water softener systems, and payment plans. We asked if we could have some time to go over our options and think about it and he said no it must be done today so the people can come out and install the system tomorrow. We didn't realize this was a pitch for a water softening system for 8 thousand dollars!! We would then have 3 days to decide if wanted to keep it or not.When we told him that we didn't want to go through with the purchase, he got very upset and packed up his stuff and stormed out of the house. He came here expecting to make a sale and was not prepared to take no for an answer.He just assumed that since he drove out here it was an automatic sale, Needless to say we did not get our $25 gift card which was promised for doing the water testing.As he stormed out of the house he asked how they hell do I get out of this place,like we were trash and then got into his car and burned off out of our driveway.Apparently you only get the 25$ gift card IF you buy a system.So needless to say my family will not be shopping at Home Depot anymore or have anything to do with Rainsoft..I did call Home Depot and told them about his behavior and they said they would call me back but they havent yet reached out.
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February 2023 by Harold A.
A place that sells cleaning supplies such as brooms, mops and bathroom cleaner should consider putting some to use in their facility. The bathrooms are dirty and out of hand soap
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November 2022 by T G.
Karen is a five star employee. She was amazing the way she found the correct nail that I needed and she tried several before we had the perfect size then she escorted me to the next area where I needed help. She is a rare gem. Clone her!!
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July 2022 by Amanda W.
They treat their employees terribly. They treat the lazy ones like kings but the good employees they drive away and then wonder why they can't keep help. I've seen how they treat them and I've heard even more stories. I will never shop here ever Josh for the fact that they have done so many people so dirty. Following employees to the bathroom to "make sure they are really going to the bathroom" meanwhile none of the male lot techs are doing their job. People just wandering around, playing on their phones, hiding in the break room. Honestly, who's running this terrible circus?
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May 2022 by Jacob P.
The washer me and my girlfriend purchased are of high quality. No doubting that shit. But the delivery of them was poorly communicated. We waited all day for these slugs to deliver our order and it actually came an hour late. At 6:00. Made me feel like a complete fucking MORON for waiting. Not only that but the tubing on the back was crammed together like me throwing my clothes into my dresser as a kid. The installers definitely used a coloring book as the instruction manual to install these shits. Then the hag at the counter gave my girlfriend an attitude so you definitely gained some stinker points for that one. I would rather give both my nuts to charity before going back to this Home Depot.
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March 2022 by Patricia H.
This is a warning to anyone thinking of buying appliances and having them installed by Home Depot. In Feb. of 21 I purchased a dishwasher and installation from HD. The dishwasher was installed by Daryl Flood Co. the first week in March. It was installed incorrectly and leaked for 10 months into the subfloor of my home. It was discovered after the home had been closed up for a month over the xmas holidays. On Jan.9th 2022 when we returned home and walked in the whole area around the dishwasher was covered in black mold. Called HD and they had Daryl Flood co. out the next day. When the dishwasher was pulled out the entire cavity was full of mold. The person that pulled it out said the dishwasher should never have been installed this way. It was still leaking. He took several pictures and sent them to his office. Within one hour I got a call from their office and was told again that the dishwasher had been installed wrong and that Daryl Flood would be responsible for 100% of the liability. I informed HD and they submitted a case to their claims dept and told me that once it was filed they would have nothing more to do with it and I had to deal with Daryl Flood co. Bottom line the damage to my home exceeded $34,000 and I haven't had a kitchen since January. Daryl Floods insurance co is trying to make me pay over $4,000 to get my home back. Daryl Flood says they can't talk about it once they turned it over to their insurance co. I tried to talk to HD and got the same story "not their problem" deal with Daryl Flood. To get my home repaired I will have to absorb over $4,000 and will have a total cost of over $5,000 for a dishwasher. When you pay HD for installation I would think they would protect you from their third party installers but they don't, so be careful.
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March 2022 by Ombre B.
In store service was great but if you are in need of appliances and have to get them delivered I definitely would not recommend them. The delivery company they use is absolutely terrible to say the least
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June 2021 by Brittany A.
This location was clean and fairly simple to navigate, however, trying to find an employee to assist was not as easy as other home depots.
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December 2020 by Rob C.
Home Depot used to be my GO TO however This store soured me completely. BEWARE of buying appliances from HD. I purchased a stackable washer and dryer in September however due to Covid, I could not schedule the install I purchased scheduled until December. These items remained in the box in my home. I called for the install and was told because it was after 30 days they could/would not provide the install. When I signed for the appliances, they NEVER mentioned there was a 30 day window nor is it in writing anywhere.I pleaded with the assistant manager, Luke, and he just said, "there is nothing we can do." He offered no assistance or options. He told me he would have the store manager phone me to discuss and this Never occurred. Poorly run store with terrible customer service, Luke was always courteous however made no attempt to assist. When I asked if I could simply return the unopened units he informed me that was NOT an option given their policy on major appliances. RETURN is NOT an option when you deal with HD on major appliances. Beware.Great thing Lowes is just down the street. The get all of our business here forward.
