Pinch A Penny Pool Patio Spa in Fernandina Beach is a neighborhood pool store offering a wide selection of supplies like liquid chlorine, tablets, pumps, and filters. They provide expert advice, products, and custom service plans for pools, patios, and spas. Many customers report outstanding and professional customer service, with specific praise for helpful water testing and expert installation of equipment like heaters. Several reviews highlight that the staff provides great service and advice, making new pool owners feel less stressed. However, experiences with their recurring cleaning service have been mixed. While some long-term customers have been very satisfied, noting their pool always looks great and any problems are promptly addressed, others have observed a decline in service quality over recent months. Specific complaints include service technicians not completing all paid-for tasks, such as vacuuming or brushing the pool, and concerns about water balance levels. The business has addressed such issues by providing refunds when services were not adequately performed. While they are generally considered reliable and quick to respond to issues, some customers have noted rising prices alongside the service changes, leading a few to seek other options.
Pinch a Penny in Fernandina Beach did a fantastic job with our new Jandy Propane heater for our Pool. Melody got us a great price and technician William did a professional install and answered all our questions. Their customer service is really outstanding and very appreciated.
June 2025
Knowledgeable friendly staff. Great customer service. My pool is perfect!
May 2025
Great store. Free water testing and everything you need to keep your pool clean and clear.
