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March 2024 by Taylor Betker
I’m confused as to why if my package is too big for the mailbox staff doesn’t deliver it to my door. We are from Washington and whenever there was a package that didn’t fit in the mailbox, they just brought it to our door. We work the hours the post office is open so it’s super inconvenient to go to the post office to grab a package that the mail carriers are supposed to deliver. Kind of ridiculous.
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February 2024 by Rene Pittman
If I could rate 0 stars I would. In the 6 years I have been at this address, I can’t even count the times we have had problems with the Yulee post office. They have left our mailbox open during rainstorms (ruining checks, multiple times), they have consistently delivered other people’s mail to our mailbox, lost our mail (including checks and important tax documents), not one time have they ever answered the phone when I have called, they have refused to deliver packages to our mailbox or porch (and didn’t leave notices informing us), last year the letter carrier cursed at me and my children because someone else left their garbage can too close to our cluster of mailboxes, and now they have not picked up packages that I scheduled pickup on - even though they delivered a package to my porch the same day, they did not pick up my outgoing mail.To top it off, every single time we have brought a concern to Jorge’s attention, he has talked a big game like he is going to solve the problem and not one time has a problem been fixed. With this current problem, I have been attempting to contact them since Friday afternoon, it is now Monday afternoon and Jorge has yet to answer his phone or respond to an email.This whole office is a joke and I don’t think it will ever improve without better management. If I could change post offices I would in a heartbeat.
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October 2023 by Sunshine
I would like to know why all of a sudden our mail is not being delivered until like 5 in the afternoon and I have been missing mail for over a week now and I have a package I paid for and they still haven't gotten it here. And you guys when I call you say that you know all well give us a few days and you know you should have it because of a holiday well I'm missing over a week what's up with that and it's packages I paid for.
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October 2023 by Virginia Bishop
Won't deliver my mail to a community mailbox and MINE ISNT DAMAGED AND NOT EVEN ON THE SAME PANEL. I HAVE PICS THEY CAN DELIVER MY MAIL AS THE PANEL MY BOX IS IN THE USPS PERSON OPENED UT NO PROBLEM FOR OUTGOING MAIL BUT WON'T PUT MY MAIL IN MY BOX ITS BEEN OVER A DANG MONTH!!! PEOPLE IN THIS OFFICE ARE LAZY AND LIARS!MY BOX IS #54
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September 2023 by Patricia Crews
I can not believe that Jorge is not allowing the mail carriers to come in early, si they can get done earlier during a hurricane. Why would you risk the safety of your mail carriers this way?
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June 2023 by Cathy Alligood
Great employees!!! Always pleasurable to see them and make them laugh!!!!???
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May 2023 by Tyler Kane
My wife and I consistently have other people’s mail delivered into our mailbox and have our own mail not arrive. Our neighborhood has a cluster box of mailboxes, but these mail people must not pay any attention at all when they deposit mail. Absolutely unacceptable how many times I have had mail not delivered to my box, yet I receive an email claiming that my package was delivered.
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May 2023 by Juan Santiago
Also friendly people who help customers the best way possible pending on the questions or situations.
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December 2022 by Dana Blaze
Called the PO a couple of times and had my questions answered.Came in today to get a PO BOX and had no problems.
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November 2022 by Jason Armstrong
Nice post office had a good experience. The people here do a wonderful job with all the stress that they are under. Sometime people don't have a clue what it take to work in the postal system.
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August 2022 by N M
If I could give 0 stars I would! I walked in before 5 to ship a package, I couldn’t get my QR code to pop up so they can print a label.. I asked if there was a way they could look it up and she says nope..the lady says rudely that they close in one minute.. sure enough 5pm I hear her say is it time? And then without even saying a word to me they just shut the garage like door and I had to walk out. I get wanting to leave right on the dot…(I work in a customer service based field) but not very professional or customer service friendly to not say anything to me before shutting the door. I won’t ever go here again.
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August 2022 by John Thaden
The customer service guy at the store was rude and disrespectful I came in filled out my envelopes went to the window it was a couple minutes after noon He rudely said that ain't got a stamp on it and I done put my stuff up. I tried to explain this is legal work can I please mail it. He said we're closed and slammed the window on me
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March 2022 by Lyndi Farmer
There is a lady that works here with short black hair and glasses that needs to find a non customer facing job lol she was EXTREMELY rude for no reason what so ever. I approached the desk to hand over some packages I was returning. I had printed off the return labels and taped them to each package. One package was a bag so the label itself was slightly crinkled. She tossed it back at me and said “I don’t know what you want me to do I can’t scan this, the label is too messed up” and I said “is it because it’s slightly crinkled? “ and she stared at me and said “it won’t scan” and I said “okay, well can I take the label off and flatten it? What can I do to try and fix it” and she’s tossed her hands up and looked at her co worker who then proceeded to help me in a very calm and kind manner. After this she yanked the packages back and said “that’s it” and walked off. The hostility at 8:30 am was too much, hope her day gets better lol
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February 2022 by K J
This Post office is very unprofessional. Sent all our mail back after being told we had until the end of month. Don't make promises you can't keep.
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October 2021 by BRENDA THOMPSON
They always put the wrong mail in the mail boxes.. loose package due to not reading the address properly..then lying saying they delivered the package..so far I have list $427.00 because of sorry delivery service..don't haveanything
