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March 2024 by Dominick Savers
Took my car here after I had been hit in the rear, and when I had dropped off the car I had told Jess the besides the obvious damage to the bumper my trunk hatch was damaged and raised on the passenger side and even showed her exactly where but when I picked up my car it was obviously ignored and was not repaired. Also when I left the parking lot I realized that my low tire light was on as well.
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March 2024 by Melissa Ballmann Reeves
Made appointment online got confirmation text. Made arrangements to get off work to take in and they did not have appointment down. Said they have problems with the online booking and could not get me in until the following week. I would strongly suggest if you have a known issue with the online booking to remove it as an option!!! So disappointed and would never use them again. If you make a mistake... ok then find a way to still help your customers!!!UPDATE: Response says General Manager Travis had been in contact and addressed my concerns... no one reached out and addressed any concerns...
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December 2023 by Joshua Field
I took my truck here for severe bumper damage on the front. They did a great job on repairing the bumper and paint. Only reason for the 4 stars and not 5 is communication I had to reach out myself constantly for updates. Overall I would recommend this repair shop if you’re the Zephyrhills area.
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December 2023 by arthur wirsing
....had an rear end accident,AAA insurance recommended Gerber collision...Dan did the estimate,kept me abreast of the status during the repair via text and call on its progress...Finished 4 days earlier than anticipated.Absolutely would recommend Gerber collision to friends and family
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October 2023 by Alice R
I took my vehicle here after someone backed into my vehicle. They did a great job on getting the ugly scratches out of my front bumper, and they kept me abreast of the update of my vehicle via text. The receptionist was very nice and it would be a place I'd use again,but I really wouldn't want to see them for this reason.
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August 2023 by deb flanagan
They did a great job repairing my car. Dan assessed the damaged, provided next steps with the repair and kept us informed of the progress. I also received text providing updates on the status.
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August 2023 by J P
Dan and his team did a great job! Communication was excellent, repair was timely, and work was thorough and completed to perfection! Thanks again!Service: Body & Trim
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August 2023 by Roger Llanes
Extremely Disappointing Experience – Avoid at All Costs!I recently had an incredibly frustrating and disappointing encounter with this auto repair shop. Despite its convenient location near my home, my decision to bring my car here for repairs turned out to be a colossal mistake.My initial visit was to get an estimate following a rear-end collision. However, I never received an estimate or any information about what repairs were covered by my insurance. Despite this, the shop went ahead with the repairs, raising a significant red flag right from the start.Upon receiving my car back, I was shocked to find that not only were the repairs incomplete, but my vehicle was returned in an appalling state – contaminated with rodent droppings! It's unimaginable that a professional establishment could subject a customer to such conditions.I addressed these concerns with Travis, the manager, who assured me that my car would be thoroughly detailed as a gesture of apology. Unfortunately, this promise turned out to be yet another disappointment. Not only was my car not adequately cleaned, but the attempt to clean it resulted in further damage – my console was ruined due to the use of improper cleaning agents.I strongly advise anyone considering this repair shop to steer clear. The lack of communication, incomplete repairs, and overall negligence in maintaining a basic level of cleanliness make this establishment entirely unsuitable for anyone seeking quality service.In conclusion, my experience here was beyond terrible, and I am left with a damaged car and a deep sense of frustration. I am taking steps to address these issues and hope that others can be spared from the same ordeal.
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July 2023 by Donald Crume
Gerber is great! Easily the fastest checkin process ever for me. They keep you up to date daily which is refreshing.
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June 2023 by Christopher McCullar
My insurance is partnered with them so I took my vehicle here to have it repaired. There was a long list of dishonesty. The guy who gave an estimate said the parts could take about three weeks to get there. The girl name Jess inside says absolutely not. They get there usually by two business days. I’m gonna go with the estimate guy was being honest, and she was trying to mislead just so she could get the job. When I dropped off my vehicle, Dan said that they had most of the parts on hand, but some would be arriving the next day . He said that when they open it up, of course they might need other parts. Said worst case scenario it would be done by the following Friday, but gave me an eta of Monday. The app updated me throughout the week that the car was being repaired and on its way to be done Monday. Monday Dan calls says it will be done on wed or thur it’s in paint … ***he left this on a recorded voicemail that I still have, so he can not refute this****we’d rolls around we call for update. Dan says that he never left that voicemail telling me Wednesday or Thursday but I have it recorded in my voicemail, lol. That just goes to show what kind of person he is. Completely dishonest. so I called my insurance company. They called and talked to Jess and they haven’t even started on my vehicle they my insurance. Hasn’t even began repairs. It’s just one lie after another. But the one that just really tops the cake. They charged my insurance for a brand new hood however, I don’t know on my hood underneath there is a cardboard area and I ripped it accidentally one day when I was fixing some thing on my car a few months back. And that piece of cardboard is still there, ripped. That tells me with 100% certainty they did not replace my hood.
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May 2023 by David Mccarthy
Great job.Waited a little longer because of parts. When the bumper came the job was done quickly. Thanks Dan and crew ?Before & after
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March 2023 by Amy Spicer
Great prices & talented crew friendly but professional would recommend this shop because not all Gerber shops are like this depends on the GM & parts CoordinatorsServices: Painting
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March 2023 by islandgrl withGunz
Don't listen to your insurance company if they recommend. When my husband voiced his concerns they where very unpleasant to talk to saying the car was driving able when it wasn't safe! And told my insurance company that we where the ones rude! No sir you just don't like to be put in your place. I'll get my car fixed and I'll tell all my friends to avoid you!
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March 2023 by Realtor - Charles Rutenberg Realty (MachineTrader)
They fixed/replaced my entire damaged rear axle for my 2020 Dodge Ram. Like new again! Great communication. Job done right and on time!Services: Body & Trim
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February 2023 by V Bennett
I took my Ram 3500 dually in for body work. They did a fantastic job. My truck had damage on the passenger rear door and the passenger rear fender area. We also had work done on the bumper from being rear-ended. They did the work pretty quick and the paint was perfect.My truck looks new again and I am so happy about that ☺️The bonus is the work is guaranteed and they have shops in so many states, so if I am traveling, I can take it to another location for repair. Try them, you will be glad you did!
