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March 2025 by Kaitlyn Essick
HIGHLY recommend this company. We had a hard time finding someone to come out and repair our hot tub. After reading reviews about London’s we gave them a call and they were kind enough to try to troubleshoot over the phone to save us money from a house call. The troubleshooting was not successful so they made an appointment very quickly and were promptly on time. The technician was extremely friendly and honest. He had to replace the pump and had the part with him and had the job completed within an hour. The price was very reasonable. Couldn’t be more satisfied with their services. As a woman who is not knowledgeable about this stuff, I felt they took time to explain the problem and handled business with integrity. Thank you London’s for being good and honest people we can count on.
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September 2024 by Cindy Hyde Baker
I definitely would not use them again. I specifically asked if they needed a photo of our jet tub before coming out to ensure they had access. I was told they didn't need a photo that they are all designed such that repair people have access. They came out, told me they couldn't work on it because they needed a plumber to remove the tub, and then charged a service fee. Very unprofessional
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April 2024 by Nancy Frainetti
London’s Pool and Spa is sensational! Within an hour, London was able to fix all the warranty issues I had incurred on the my brand new Aqua Living swim spa, of which I haven’t been able to swim from its installation 2 months ago. I highly recommend London’s Pool and Spa and I cannot be more grateful for the superb service I received!
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November 2023 by Sam C.
Our hot tub needed a complete overhaul. London's was responsive, efficient and affordable. We would highly recommend the.
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March 2023 by DCC
Never returned my call, your loss! Go with Dutchcraft services instead!
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March 2023 by Richard Alley
Awesome service!
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February 2023 by James F.
Needed a spa repair and they took care of the problem. They were on time and very professional. Would definitely recommend them again.
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March 2022 by Conni Adams
They did a great job of repairing our old hot tub! When the temp seemed to be stuck, we were given options to replace the circuit board or the entire system, but once it was running, the temp was able to be adjusted and all is well! Friendly, fast service. Loved them!
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March 2021 by Joe Bella
Great Service and on time. Stop fooling around and call them and be done. These guys know there stuff. and you Youtubers stop - let the pros do it right. THANKS GUYS for fixing my mess.
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June 2020 by Diana Q.
I needed a part for my spa, my wife has chronic pain and uses it daily, I do my own repairs but needed a part, on line not an option right now because it takes a month to get a part shipped because of the virus. I called 15 places from Tampa to Spring Hill and no luck, no one had my part, called London and said they had the part in stock, had it waiting on me when I got there, price was same as cheapest on line, had spa fixed few hours later. Very happy with London's pool and Spa
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April 2019 by Christine S.
I wish I could say more to really substantiate the rating, but this is my only experience. After calling them out to replace our spa pump, they advised that we were sent the wrong pump by the manufacturer and it could not be put in. We were still charged a $75 trip charge. Granted, he took the time and gas to come out, but a full trip charge? Later, we learned from the manufacturer that the pump they sent was in fact the proper replacement for our spa as the old one was no longer in production. The gentleman we opted to call afterward had no problem and had it installed in less than an hour.
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August 2018 by Tara L.
London has come to my rescue again. This time it was not the huge manifold job,it was something with the heater... he used no parts just his magic touch and I'm happy to say that I'm in hot water again.
