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December 2023 by Twizted Twizted
Trailers are dirty inside and out.Looked at 5 of them none of them were clean and looked like they use them to eat there lunch inThe guy they call a sales person will tell you they have what you wont and will even discount them more just to get you to look at there trashJust do your self a favor and go to the General you will be much happierTo the owner how about spending time and look at what you have there and put someone to work on cleaning them and leveling them and make them look better so you don't have people walk out like we didOptimum there is no need for me to speak to you all about my post its true and real please do your self a favor and walk you RV, s you don't have that many that you can't walk the lot I was at one you can't have no more then 30 R V s have you sales person note them as he walks them if he does because he did not walk them with us just trying to help your salesRV's out
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December 2023 by Eez Deez
Friendly and helpful from the beginning. Started with Lynn showing us what would work for us. Then Geno getting us set with the financial loan. To little Mike explaining every detail of the camper. Everyone at Zephyrhills is friendly and welcoming. High recommend using them for a great experience when buying your camper.
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December 2023 by Barry Holiday
This place was trying to sell an RV to some friends of mine who live abroad and demanded a non refundable deposit. Once my friends realized the RV was in terrible shape they decided not to buy it but Optimum kept their deposit. The RV was in awful condition and would have needed a ton of money to repair. This is NOT how it was advertised. Shameful and unconscionable.
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December 2023 by Kent Ackland
I needed a part for my screen door. Was met at the door asking what I was looking for. They directed me to the parts area. A young lady (forgot her name) directed me to exactly where my part was. Discussed the different option and recommended one. Purchased part and left. Was a good experience and will return if needing any other help. Thanks
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December 2023 by Olivia Fournier
Desiree was so helpful and knowledgeable with helping me get the correct part I needed for my RV. Great customer service! I recommend everyone to come here! 10/10
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August 2023 by Mega Malakai
Do Not Shop Here!!!Please do not shop here, people. This place will show a great side when u get there, which is typical when trying to sell in order to make money. The problem is they don't do what they say. I paid the fee for them to make sure everything works. I'm pretty sure they didn't. I wasn't told about a reset switch for my Jack's, and it was stuck for 2 weeks. I didn't do anything outside of what the manual told me. The manual retraction for Jack's doesn't work either. The generator shuts off after a few hours with a full tank of gas. The radio in the cabin doesn't turn on unless u turn on a battery that belongs to the electricity in the living quarters. Review camera stopped working.They pretty much emptied the tanks? Filled the fresh water tank and made sure the batteries read full. The rv was not cleaned like they stated. I asked them to remove something inside and was told they would do it for me and didn't. The lights on the outside of the rv turn off after 30min and won't turn back on. The awning as well will not retract when that happens. I will be trading this RV in for a better, more honest one. I am a first-time RV owner, and this isn't the way to put people on.
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July 2023 by Mark Kincaid
I had a recall on my solar. They had me drop off my unit and it was fixed and ready the following week. Friendly and helpful staff. I purchased several items for my other travel trailer and they offered me a discount on the parts. Thank You!
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July 2023 by Audrey Mcilroy
I had a great experience with optimal RV in zephyrhills . Everyone was great from sales to service. I bought a used RV from them. They fixed everything that need to be fixed, replaced everything that needed to be replaced, and where very straight forward . I would definitely recommend buying from them. I will be back .
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April 2023 by Jeff F.
Posted a earlier review and I am standing by it. If you have a lot if time to wait for someone to call back as far as service go a head and wait and wait and wait. The ocala and the Zephryhills dealer ship will sell you anything and tell you what you want to hear even if it's not true or they really don't know. Service is a joke and the techs know nothing.
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March 2023 by ann kelly
We went to optimum RV in Zephyrhills and spoke with Chad. Went through many RVson he was very informative. We then went to look at one in Bushnell. Kevin ran into us and showed us around and was also very friendly and informative. We ended up . purchasing from Zephyrhills and they fulfilled all our requests. Very easy process. Zack in finance was great also.
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March 2023 by Mark Redwine
I just spoke with a girl in the service dept. to see about having my vehicle setup to tow by installing a breaking system and baseplate. She had no idea of what I was requesting and said she needed to contact Ryan, the service manager and get back to me. When I asked her to have Ryan return my call in case I had any other questions she informed me that he would relay the answer to her and she would contact me. Since she didn't understand what I needed in the first place that is ridiculous, she informed me that Ryan and the assistant service manager were too busy to call me personally. I can't imagine what kind dealership has people interfacing with potential customers like this!!
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March 2023 by Daniel Sigillo
Absolutely great experience, no BS and didn’t try to hurt my pocket. My sales guy was Greg and finance was Zack. What a great experience and truth be told was way better than camping world or Lazy Days. They genuinely care about their customers.
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March 2023 by Kim LaRoche
Resolved! Thank you Optimum RV for coming through and completing this needed repair. We appreciated the extra care and concern for our needs.Previous review-Sales department is GREAT. Service department is NOT. Been waiting for service on our RV since November and still do not have an appointment. Being behind is normal with few reliable workers, but at least call your customer back and communicate. We’re willing to wait our turn but give some kind of timeframe for when service can be done!
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February 2023 by Elizabeth Clark
If I could give more stars I would. We had some issues with our RV we have only had for about a month. I called the Optimum RV in Bushnell for assistance and the service department treated me like they just didn't care even though we had purchased a brand new 44 ft 5th wheel from them so I called the manufacturer who directed me to contact Zephyrhills Optimum RV. Man I am so glad they did. The service department was EXCELLENT!! They treated me with respect, care and great service. Thank you to all that helped us, we are so grateful.
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February 2023 by Dave Wagner
Optimum was very good to work with. We had to warranty issues and they resolved both in a timely manner. One thing the dealer or manufacturer could let the the customer that there was a recall on a part on the trailer. Optimum did inform me that there was a recall on a part while we were working on the warranty item. It was enjoyable to work we them
