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January 2024 by melissa Lakes
I received my order or tirzepatide very quickly , however it does not is as effective as it should be. The first week i got a shot from the dr office it was effective up to about day 5 at 2.5mg I then received my triz from the pharmacy. I even increased my dose to 3.0mg on the start of the second week. It only remained effective barely to 3 day. Huge disappointment.
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October 2023 by Denise G.
Exterior / Interior I've never visited the physical location so I'm not sure about the exterior or interior. Price / Value Not sure how they rate compared to other compounding pharmacies because I've only ever filled compound Rx's here. Customer Service They can be extremely difficult to reach on the phone and when you do get someone on the line, they can be a bit gruff and impatient. But I think it's because they are doing some extremely high volume. I suggest you make sure you have all your information ready and compose a short list of succinct questions BEFORE calling in. Eventually, I was able to communicate with an associate named Nicole and she was a God-send. She answered all my questions about my compound and responded to me in an insanely timely fashion. Every. Single. Time. With extreme patience and always with a sunny, pleasant disposition. I don't know what I would have done without Nicole. Lol. Summary Overall, I highly recommend this pharmacy. I have a local compounding pharmacy in Kennesaw that I typically like and use (no shipping costs because I can drive there to pick it up), but when they don't have a product, Southlake is definitely my go to pharmacy. My only suggestion is that they create some sort of frequently asked question page on their website (specifically for the popular compounds). I think it would cut down on the volume of calls they receive and free up the staff's time answering phone calls.
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September 2023 by Annie
I’ve used this pharmacy before and my experience was wonderful. However, this time it’s taking 3+ weeks to have the script filled and still not expected to be mailed until next week. As a director of an operation, I would never allow my customers to experience this type of lag time and am disappointed the pharmacy hasn’t staffed adequately for their demand.
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September 2023 by Jennifer Alongi-Maniatakos
Not sure if it’s staffing or what but yesterday was 3 weeks since refill was submitted and PAID for and still no tracking or delivery of RX. I’m totally out, this must improve.
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September 2023 by Olivia Balas
My prescription was sent to this pharmacy over two weeks ago. I reached out to their customer service and have yet to hear back. This is a very disappointing experience.
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September 2023 by luis
Very good pharmacy to get your orders even next day delivery
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July 2023 by Heather Plascencia
I received my Tirzepatide/ B12 compound and it was great! This Pharmacy is great.
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July 2023 by JRO
Good at some things, not so much at others.
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May 2023 by Amanda Lynn “Apanduh” Emmons
Not a pharmacy. The VA hospital is mistaken. They sent me here for medication. I was told they have a contract with them. They don’t.
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March 2023 by Mandy Branch
I got compounded Tirzepatide and it works so well! I was a little skeptical about going the compounded route but I’m so glad I did. They are a wonderful pharmacy!
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January 2023 by Unleashed Medical
Great products and even better customer service. Nicole is amazing.
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December 2022 by Victor Nelson
Very rude! They didn’t even try to answer my question. They abruptly hung up! Horrible service
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June 2022 by Sindi Daniels
I had to call as I was not sure how much medication I would be drawing up and I got Neisha. She was amazing and helped me and answered all of my questions. I highly recommend this pharmacy and Neisha.
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May 2022 by Jessica List
Neisha is soooo wonderful! She was patient and super helpful with all my questions. She took her time on the phone to walk me through a procedure step by step. I would definitely recommend working with this pharmacy where the staff is not only professional but friendly and personable.
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May 2022 by Shivani Laura St George
I called South Lake Pharmacy for help with a very complicated 6-step process of reconstituting my daily peptide medicine. Fortunately, the very kind and patient Neisha walked me slowly and successfully through the whole thing over about 10 minutes and I now happily have my medicine. Grateful for her care and ease with me on the phone.
