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March 2024 by Kristi Mercer
In line for 30 minutes?
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March 2024 by Trung Nguyen
I got to their door at 4.59pm to drop off a package. A worker stood at the locked door anf refused to scan my package for a receipt. Lakeland USPS location's workers are nicer and are much patient, they dont refuse late customer (5 mins or less)
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March 2024 by Pizza Gator
30+ minutes waiting, only for them to not know if my package was delivered or picked up and who signed for it
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March 2024 by Angel Borowski
Answer your damn phone!
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March 2024 by Pascale Armour
Showed up before 5pm and the Acting Supervisor told one of the workers not to take anyone customers even if it before 5pm.
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March 2024 by Parag Shah
No one picks up the phone. Very frustrating when you have a simple question but the post office is 30 min drive away.
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February 2024 by Amber M
Charmell was so helpful and nice! Thank you!
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February 2024 by Evaunjalysa Resto
Worst experience ever!! zero communication skills, zero customer service skills. If I could give ZERO stars I would. Shree was very rude and unprofessional. It’s really appalling how you can work at a post office and treat people the way they do! Told the rest of the costumers all about my packages and the reason to why they can’t find it as well as showed them MY paper work. A total violation to me.The young man who said “watch this, watch this” while he closed the door on me and refused to help the other 2 customers behind me is horrible! I also only caught the ending on video, wish I could post that here for y’all to see! No wonder it only has 2 stars. STAY FAR AWAY!
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February 2024 by Lacey Nuciforo
Super helpful, quick and friendly service
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February 2024 by McArvin Rodriguez
We had the best experience at this post office. Jeff was excellent, this post office is blessed to have him. He’s also a Veteran, thank you for your service ??
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February 2024 by Stephanie May
Employees are rude, they're no help, and slow.
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January 2024 by Sarah Collins
Purchase my item from Amazon, and it saids was delivered by Usps Zephyrhills and left in my mailbox. when I got home, the package was in there but open and empty. Your employees are stealing peoples items.
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December 2023 by Nabaree “Nabby” Wilson
The staff at this location is the friendliest USPS staff I ever I ever encountered at any USPS! Yesterday Dec 18 I visited and the long was out the door due to the Christmas rush. There were 3 guys at the front register and a young lady working the side register and every last one of them had positive attitudes, patience, great energy, and they all worked efficiently to get the line down. I’ve never experience great customer service especially this time of year. I pray this company takes great care of these employees because they take great care of us.
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December 2023 by Will
They are 0/2 on 2 deliveries. What's worse? They don't pick up their phone.Had a package tracked, said it was out for delivery, and then 30 minutes later, sent back to the sender. Like wait, what? Why'd you automatically send it back? Now I have to wait another week for a redelivery, and pray to the mail gods that I don't get another incompetent driver who can check google maps to see that yes, that is an actual address you can go to. The sender didn't mark the address incorrectly. It's a real place, in the real, physical world.Also, my place is 25 minutes from the post office. Which means the driver left with my package, and then didn't even bother going to the address. Just zoomed right on back and sent it off. Guess the driver had other things to do.
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December 2023 by gia t
The employees are some of the worst people you will ever encounter. I’m not the type to complain, i always give people the benefit of the doubt, but my experience was horrible. The man who helped me, his name was Jeff, talked down to me like I was an idiot and berated me in front of a whole group of people. The only person he was nice to was a delivery man. Also, appointments are never on time.
