Metro by T-Mobile is a telecommunications provider that has received mixed reviews from customers. While some customers have praised the friendly and helpful staff at certain locations, others have reported rude and unhelpful service, especially at the Acworth location. The store on 92 is highlighted as having "awesome girls" who go above and beyond to meet customers' needs, with Alexia and Stef being particularly praised for their friendly demeanor and willingness to assist. Another location, at Bells Ferry and 92, is also noted for its helpful and friendly staff. Customers appreciate the friendly faces and patient assistance, with one reviewer even mentioning that the "friendly sign holder" was the reason their family switched to Metro. However, the company's service quality has improved over the years, with one long-term customer noting the better coverage, especially in rural areas. Overall, the reviews suggest that the customer experience at Metro by T-Mobile can vary significantly between locations, with some offering excellent service and others falling short.
Best customer service ever! Rafael and Ashley helped me get a new phone and it's amazing! Best Store in town!!
March 2026
I upgraded my new device and I love it! Thanks for helping me Ashley and Rafael are the best! I highly recommend!
September 2025
Ashley is the absolute best Metro PCS employee in the world. This is about the third time I've come to this location for help and Ashley went WAY WAY WAY above and beyond to help me the other morning after my phone was unfortunately stolen 8/29. Can't thank y'all enough at this store for always staying 10 toes down
