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March 2024 by Sarah Emerson
Tried to order tonight on the phone. They can not be reached. I had previously ordered on Doordash. But my order was cancelled for some reason & I was not given a reason. Tried to call and find out, but there was no answer. I got directed back to the main menu 4 times before I finally hung up. I will not be going back until they hire new management. This Applebee's needs a whole an overhaul like yesterday!
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March 2024 by Ben Johnson
I really enjoyed the atmosphere. Servers, and bar tenders were on point. Sheldon the manager was absolutely excellent with his customer service.
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March 2024 by Marieey C
My family and I decided to go to Applebees to celebrate my fathers birthday and the experience was horrible! We were very patient when waiting to be seated because it took about 10 minutes or so. Our server started off very friendly however it took about 15 minutes just to get SOFT drinks and one person at my table didn’t receive her drink until about 30 minutes after being there. The bar drinks also took over 20 minutes to come out. We had to ask for straws and silverware. Once we received the silverware it was not wrapped or in any package it was dirty silverware that was on a brown napkin. We ordered two appetizers which came out 5-10 minutes apart and was not hot . I asked for the spinach dip to be sent back because I did not like it and it was not even filled and the server never took it back and it was on my check at the end of the night . When I asked for the spinach dip to be sent back he stated a manager would have to come and I said that was fine and we never did see a manager . Only TWO people out of the EIGHT people received refills and the server did not even bring them someone else did (whom I tipped for helping out so much, this same person brought out our appetizers). Food begin coming out 1-2 entrees at a time . My father (the birthday man) NEVER received his food and the manager NEVER came out to apologize or talk to us. Also two other guest NEVER got their food by the time half of our party was leaving. I repeatedly asked for condiments and tgo drinks which I never received. Also when it was time to pay for my check TWO people at my party paid with $100 bill. We were told that the server had to wait for change which was fine . Once the server came back with our change it was not even the correct change! And we never did get correct change ! This was VERY unprofessional and I would not recommend this place to anyone ! I work as a server myself and I would never treat any of my guest this way especially on their birthday!! Shame on the manager especially for not even attempting to speak with us when we were there for over 2 hours!! I definitely plan to contact corporate .**UPDATE**Ms. Kayla reached out to me on behalf of Applebees and was very understanding and helpful! She assured me that this experience is not a reflection of Applebees as a whole. She addressed all of the issues in my complaint and even sent me a gift card. Thank you so much Kayla !!
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March 2024 by Jacquelyn Linnear
We waited forever for takeout. Got home and realized I was given the wrong meal. And my meal had no flavor. They gave me the Lorne pasta with the alfredo sauce and honey pepper tenders. The pasta had no seasoning, not even salt and
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March 2024 by Dylan Dominey
Had a great experience with Ashley as our server. Food was fast and hot. Even had the manager Lachasity come by and check to make sure everything was going good. Wonderful service from Applebees.
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March 2024 by Sandra Greene
We had been sitting at the table a total of 25 minutes with the employees we did see walking by us. Nobody bothered to come to the table. The same happened to others. Two other families left who had been there before we arrived. People like ourselves just wondered why tables weren't being served. Maybe it was a bad work day for them.Parking: There was plenty of parking spaces left for us to park, because people were leaving.
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March 2024 by margie arnett
Went to the Applebee’s in Albany and had fast and friendly service from Ashley A. Definitely will be back again.
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March 2024 by Deborah Quimby
Good food, but service was very slow.
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March 2024 by Dee
Order thru Uber eats and they didn’t give us what we ordered. For what we paid it was not worth it. No wonder this place is empty.
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February 2024 by Kenneth Emerson
My wife loves Applebee's, but this one is horrible, you'll usually stand around at the front door for about 20 minutes before anyone even makes eye contact with you.We came in tonight to get some simple items, neighborhood burger, boneless wings, bone in wings, beer pub pretzels, neighborhood chicken nachos, the kids got pizza and chicken tenders, my daughter didn't get to get what she was super excited for, my wife didn't get what she was excited for because they were out of half the items we wanted to order so we had to order what we really didn't want.The manager sent the server over to us (at this point we had been sitting in our booth for about 20 minutes without anyone talking to us or getting our drink or appetizer orders, she went to the wrong table and started taking orders from a different table that had just sat down 2 minutes prior.The manager came over and took our drink and appetizer orders because she kept ignoring us and informed me that she made a mistake and talked to the wrong table.Not to mention other than being absent minded, our server was also completely absent most of the time, took a while to get any service.My wife and daughter TRIED to use the bathroom but there was feces all over the toilet and wall.The food is good, with the exception of the overcooked the steak with way too much seasoning, the ribs are dry and the pretzels are saturated in salt. the service is horrible, this is the worst Applebee's I've ever been to and given their other rating I know I'm not alone.
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February 2024 by Gwendolyn Ridley-Davis
Long wait, steak not cooked to
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February 2024 by Cuntina Jackson
The service was Terrible.
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February 2024 by Sabreena Yates
Didn't get to eat here ? My family and I pulled in. My son, his girlfriend, and my 6-month-old grandbaby in a separate vehicle. A lady got out of her car and stepped out in front of my son. Thankfully he didn't hit her. Him being the respectful young man we raised him to be, says I'm so sorry ma'am, I didn't see you walking out. She proceeded to curse him. Screaming "boy I don't give a ?if your sorry, you almost hit me" on and on. It was clearly her fault ?♀️Terrible environment. The atmosphere was not family friendly and felt like we'd be shot if we'd stayed. When a restaurant needs parking lot security, it's a firm 0 star for me!
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February 2024 by Honey Hanes
The longest waiting period. I sat for one whole hour until I just got up and left. Also while waiting, four gentlemen walked in waiting to be seated amd no hostess was available to seat them. They walked pit. This is
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February 2024 by LaKeisha E McG
Picking up an online order that was supposed to be ready at 1:40 this afternoon. It is now 2:35 and I am still waiting for the same order. There are only two people running this entire restaurant. You all have customers waiting at the host stand with nobody who seems to care to seat people Applebee’s has been in Albany for so many years but I honestly think that it is time for you all to shut your doors and never open them again. your service is horrible. The food is almost always cold when you get it home despite you having to wait over an hour for the food, meaning it should have been hot when I received it I keep coming back thinking that you all will get better, but it seems as if you all are only getting worse I’m not sure who manages this place, but it needs a revamp from management all the way down to host. The only person who was offering any type of assistance was the bartender, Katy
