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August 2024 by Frank Mirabile
The most cost-effective propane 20lb tank refills. Friendly and efficient. Now, my go-to for refills. Only took a few minutes and done on my way.
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January 2023 by j t
That lady who answers the phone at bates has the worse customer service....Learn how to speak to customers....And if you are not in bates "service route" you don't get service unless you pay $35.00 extra....Don't be greedy bates....And stop taking customers for granted....plenty of other gas businesses in town.
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November 2022 by J T.
So the lady at Bates who usually answer the phone and who's customer service could be better talks about bates new $35.00 extra charge fee. If you call bates for gas and they are not in your area or on that route as she calls it then that's an extra $35.00 for coming out. Now you can wait until or if if if bates happen to be in route in your area. But what if a customer is the only one in the area who is requesting for gas...So now you out of luck cause bates Not in route in your area.... Unless you pay $35.00. Bates Stop...Now yall being greedy...Then the lady said Most of our customers on a pay plan where we come out and just fill the tank up automatically. And saids to mewe don't watch your tank and you don't watch your tank.... First off, I pay for a service whether I am on a pay plan or not...And secondly mam everybody don't want yalls pay plans...And thirdly lady your customer service is horrible.... I didn't ask for your opinion. I called to give Bates some business. Maybe Bates should have sent out letters with maps of their routes.... cause how we suppose to know yall truck routes...But you made sure customers got that letter talking about a $35.00 INCREASE in service.... Bates do better. Bates Gas CompanyAlbany ga 31705Sylvester Road
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October 2022 by Chad Schwan
Received a phone call after a fill up. As a new customer I asked for them to make a note to knock before coming in our backyard because we have dogs. I was screamed at by the office manager and told my auot-fill would be canceled. They are the best around but don't ask for anything else special, you'll get screamed at.
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March 2022 by Grady Stone
Gary Bates is a Honest Christian Man I got a rebate on a system he put in and didn’t have any idea I was getting it 300.00 credit at Bates Gas.Straight Honest People with Integrity
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March 2022 by Bill Seals
They have great customer service and are always willing to work with the customer. I would recommend them anytime for the quick and polite service with a personal touch
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December 2018 by 49chevy 3600
Bates Gas Company is a great place to do business, their integrity, honesty, and customer service is second to none.
