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February 2024 by Vontresa Stephens
Great customer service. Very friendly
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December 2023 by Russell Robertson
Great customer service from Lisa and Satrice as they are true professionals in doing their job! Great customer service!
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November 2023 by phenomenal tay
The in store representative Scott was great and very helpful on getting me in and out. My experience was very professional and not complicated meaning stress free.
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November 2023 by Jamia Meeks
Never have any cars available. Booked the first time a week in advance and when I got there, the manager, Lisa, claimed she called but didn’t get an answer to let me know there was no large vehicles. I never received a missed call nor a voicemail. You’d think they’d leave a voicemail if “she couldn’t get me” . 2nd time my mother tried to book through her insurance, yet again… no cars available. Same manager said she tried to call the number but the number on the form was wrong… guess what? The number was the right number on the form. They just never tried to call. Same thing for my sister today, no cars available. Horrible service and quick to tell lies. Just a waste of time and energy. Avoid at all cost.
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October 2023 by Jessy McKeirnan
The staff are very professional and extremely courteous. They go out of their way to make sure you have all you need and work with your time frame.
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September 2023 by Arelisha Burke
Poor customer service. I had reservations to pick up a car. I called 9am the morning of to make sure they had one and was told they did. I arrived at 12 noon pick up time and no car was available. This is the 2nd time but never again I will make sure I never recommend them to anyone
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September 2023 by Victoria Haynes
The staff was so friendly. It felt like working with family. The agent, Mr. Scott, showed care for us in that we were ladies on the road trip.
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September 2023 by Chiquita Wilburn
Always helpful, considerate and accommodating. Excellent customer service. Will continue using this location. Thank you so much!
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August 2023 by Brittany King Clark
Great staff and customer service. They make sure they get you in a vehicle and a vehicle in which your comfortable with. They ensure that they go over in detail with you your rental agreement, explain all of your fees and all your options. Lisa was great and I forgot the other lady name (sorry). They were awesome and extremely helpful. Will definitely be renting from them again.
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July 2023 by Susan Furro
I had a wonderful experience with Venice. She was very professional and helpful. Keep up the good work Venice!
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July 2023 by John Skipper
Always a great experience!! The AC in the Jeep on a hot summer July's day worked so well I had to turn it to low
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July 2023 by Lauren Morales
From start to finish the renting process was stress free! I was hesitant coming here due to the previous reviews but I will definitely be coming back! Thank you for the amazing customer service.
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May 2023 by Mary Beth Hobby
The worst customer experience ever! From start to finish, I have never had a more unprofessional experience with a company. I waited more than 25 minutes at initial appointment time. I was lied to that my rental was being cleaned and gased. It was in the lot the entire time. The car was not cleaned at all. I was not informed to gas it up on return. And, then slapped with a $60 refueling fee of $5.19 a gallon. When I called to discuss I was hung up on. When I called back the girl said the call must have dropped. She lied. Like I said...from start to finish horrible.
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April 2023 by Angela Green
Had a great experience with Enterprise rent-a-car need a car visit them loving warm heart people. Ms. Lisa and the crew
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April 2023 by Cheryl J.
Having to hold on the phone right now 25 min. This is terrible service and it's happened every time I call, the Albany and americus office it now 37.26 min. Cheryl Josey rented for 51 days.
