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December 2023 by H Blevins Howard
Trying to get back to our respective homes over Thanksgiving weekend, my son hand a blowout on a backcountry road a few miles after departing our gathering spot north of Albany. He called to let me know he was in distress but was changing his tire. As he was close and I was also headed south I went and offered moral support as he dismounted the good rear wheel to put on the front and installed the donut on the rear. It was decided I would follow him for at least the 40 miles to Albany for service. After about 10 miles of slow going with the donut its gave up the ghost. Sans any suitable replacement tire he called AAA to come tow him to Albany.Being second and third generation lifelong Goodyear customers my son called Goodyear in Albany and inquired of the availability of a replacement tire to get on down the road that Saturday. Alas, non were available at Goodyear or anywhere else in Southwest Georgia. He called back and made arrangements with Chuck at Goodyear to order a replacement road tire that would arrive Tuesday and we would leave the car while I carried him on to his house and job and Florida.It took AAA a good long time to get a truck to us in the boonies and during the wait Chuck called back to verify the tire would be there Tuesday and get an ETA on our arrival with the car. The ETA kept getting extended due to the delay involving AAA and our distance from anything. When the truck arrived my son called Chuck and explained we were underway and Chuck said he would wait for us.We arrived at his location a full hour past his closing time to met by a smiling, jovial, kind fellow. We dropped the car and headed to our Florida destinations.As the week progressed it became apparent that another road tire was needed as well as two new rims with an alignment. As we were both in our Florida homes it was becoming a logistical funhouse to acquire the needed rims and get them to Albany for Chuck and team to do their magic for us. Chuck was extremely patient with the fact that the car would be in his way until that time. No rush. No pressure. Just pleasant and helpful.To add great fortune to our tale I was able to locate two new rims AND a new donut tire in an easy and accessible drive for me, as my son couldn't get free from work and had no transport to do deliver them.I left home in the wee hours with my wife to pick up the rims and tire for Albany delivery. In a few hours we had them and headed north for Albany arriving just before noon (read lunch time for everyone).Jaye took delivery of the rims and tire and my wife took me to lunch, then back to Goodyear to wait for the car.As I waited at Goodyear Earl was headed to lunch and offered to buy me lunch. I realized that Jaye was doing the lions share the work on my son's carIt became known to me that Chuck was late for a family function that night he waited for us. Chuck, Jaye and Earl were, by all meanings of the term, "spectacular gentlemen" and a credit to Goodyear. This is why we keep coming back to Goodyear for tires and service.
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December 2023 by Blevins H.
Trying to get back to our respective homes over Thanksgiving weekend, my son hand a blowout on a backcountry road a few miles after departing our gathering spot north of Albany. He called to let me know he was in distress but was changing his tire. As he was close and I was also headed south I went and offered moral support as he dismounted the good rear wheel to put on the front and installed the donut on the rear. It was decided I would follow him for at least the 40 miles to Albany for service. After about 10 miles of slow going with the donut its gave up the ghost. Sans any suitable replacement tire he called AAA to come tow him to Albany. Being second and third generation lifelong Goodyear customers my son called Goodyear in Albany and inquired of the availability of a replacement tire to get on down the road that Saturday. Alas, non were available at Goodyear or anywhere else in Southwest Georgia. He called back and made arrangements with Chuck at Goodyear to order a replacement road tire that would arrive Tuesday and we would leave the car while I carried him on to his house and job and Florida. It took AAA a good long time to get a truck to us in the boonies and during the wait Chuck called back to verify the tire would be there Tuesday and get an ETA on our arrival with the car. The ETA kept getting extended due to the delay involving AAA and our distance from anything. When the truck arrived my son called Chuck and explained we were underway and Chuck said he would wait for us. We arrived at his location a full hour past his closing time to met by a smiling, jovial, kind fellow. We dropped the car and headed to our Florida destinations. As the week progressed it became apparent that another road tire was needed as well as two new rims with an alignment. As we were both in our Florida homes it was becoming a logistical funhouse to acquire the needed rims and get them to Albany for Chuck and team to do their magic for us. Chuck was extremely patient with the fact that the car would be in his way until that time. No rush. No pressure. Just pleasant and helpful. To add great fortune to our tale I was able to locate two new rims AND a new donut tire in an easy and accessible drive for me, as my son couldn't get free from work and had no transport to do deliver them. I left home in the wee hours with my wife to pick up the rims and tire for Albany delivery. In a few hours we had them and headed north for Albany arriving just before noon (read lunch time for everyone). Jaye took delivery of the rims and tire and my wife took me to lunch, then back to Goodyear to wait for the car. As I waited at Goodyear Earl was headed to lunch and offered to buy me lunch. I realized that Jaye was doing the lions share the work on my son's car It became known to me that Chuck was late for a family function that night he waited for us. Chuck, Jaye and Earl were, by all meanings of the term, "spectacular gentlemen" and a credit to Goodyear. This is why we keep coming back to Goodyear for tires and service.
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November 2023 by Jeanie Tupper
Good service.
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September 2023 by Terri Ingle
Q was the gentleman that took care of my 4 new tires and helped me over the phone. Very polite.. great service.. thank you!!
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August 2023 by LondynnJ
Very unprofessional waited for 30 mins in lobby with NO WORKER INSIDE and ended up getting no help. Highly do not recommend.
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July 2023 by Will Bush
Quas’Jon Flowers and Jaye Taylor always provide the best service. They are the reasons I continue to come back - April Bush
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June 2023 by Matthew Phillips
Had to get an alignment and 2 new tires for my Lexus SC 430. I was in town visiting family. Earl was excellent with customer service and did an awesome Job on my car. Drives better than ever. Great job guys
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June 2023 by OG KOMMRAD
Great service trust me I let these guys do all my mechanic work
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April 2023 by Cory T C
Staff is friendly and professional. Told me things they noticed about my vehicle without pressuring me to buy anything. Will go back
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April 2023 by Sarah Paul
Awesome service right before closing. Quas’jon Flowers came to the rescue after a blow out on the way to Florida. Fast and pleasant experience!! Thanks Quas’jon!
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November 2022 by Jason Semrau
They wouldn't even look at my car stating they didn't have time and at 4pm it was to close to closing time. They referred me to a mechanic at The Shop of Albany though who fit me right in, did good work, and for a great price showing me exactly what was wrong with my car and performing an experienced professional job. The Shop of Albany is the place to gogo. Not Goodyear.
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October 2022 by Montaque Jones
I ordered tires online and scheduled installation at Goodyear in Albany,Ga. Received confirmation email stating appointment was confirmed and tires would be ready. When I arrived at location, appointment was noted; however, tires were not available. We were informed the delivery for the day would arrive at noon, so we left the vehicle. QuasJon and Earl were most helpful and professional throughout this entire ordeal. Approximately, 3:30pm we were notified our vehicle was complete and ready for pickup and was notified my online order was not completed and if local store had not previously ordered tires our vehicle would not have been completed. Thank you QuasJon and Earl. Do not rely on the online process there is poor communication with local vendor and logistics failures which may impact your plans. Great team in Albany, GA.
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October 2022 by Kenneth Butler
The whole experience was a great customer friendly experience
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September 2022 by Erica Donaldson
Let be the first to say that Mr. Earl Fuller at Goodyear on Stuart Ave in Albany Georgia is a life saver. He really went beyond the call of duty. I'm a regular customer at Goodyear so many of my car parts are under warranty. While vacationing in Savannah I had 2 flat tires. The Goodyear in Savannah "claimed" they couldn't find any warranty on my tires. I called back home to my Goodyear and Mr Earl handled everything over the phone to make sure my tires were installed. Let me say Travis and the Goodyear staff in Savannah on Jazie Rd were absolutely horrible. They're unprofessional and incompetent. Beware of that Savannah location. But at the end of the day, Mr. Earl got the job done and he was absolutely amazing. Thankyou so much
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August 2022 by Jamal Branch
This establishment always provides me with "good" professional and courteous services. Not one time since going here for years have I ever had to bring a vehicle back that wasn't serviced properly.
