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January 2024 by William Ratterree
Dishonest management staff. Put full tank in rental agreement and only gave me the car at 3/4. Brought it to their attention and did not fix it. Referred me to 1-800 number. Typical people not doing their job.
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May 2023 by Jerusalem Hebrew Boy 777
When I tell you these people are the best they are simply the best. I really appreciated the brother and sis who helped me. They were very cordial and I couldn’t have gotten a better service. Thank you!
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May 2023 by Ted Smith
Hertz is a terrible company that has had numerous innocent people arrested. There is a class action lawsuit involving hundreds of people who sat in jail, some for months who did nothing wrong. DO NOT rent from Hertz or any of it's subsidiaries.
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May 2023 by Adrienne R.
Love these guys. Always friendly, always helpful, always attentive.
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January 2023 by Nikki Kinsey
Cantina have great customer service. She's a fast worker and she answered for us whenever we called. Our car wasn't cleaned but when we took it back we cleaned it before returning it. Catrina reimbursed us for cleaning fee. She's very easy to work with and she have a great attitude. I will definitely refer her to anyone. We a camry for 3 days.Thanks Catrina for your service: Nikki and Travis
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October 2022 by Gerry Coleman
The best rental experience ever...
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September 2022 by Marie K
I made a reservation for 12 to 12 and arrived early and they gave me the keys and stuff early anyway but did not tell me that that also meant that I could not drop it off at 12 so I was charged an extra hour when I was technically with it only 30 mins more.Use Turo app for car rentals if you need one. I just needed one I could drop off at a different location but this is why people use Turo.
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March 2022 by Dianne Jones
I thank you Catrina! I needed to extend a pre-paid rental and after calling the Hertz 1-800 (no help), location I rented from (ATL-no answer, answering machine full) and 2 other Ga locations (no answer), Catrina at the Albany location answered, was pleasant, very helpful and able to extend my reservation although I technically wasn't a customer of this location. I'm in middle GA attending to arrangements following my mother's passing and beyond stressed...Catrina's customer service made my day better!
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December 2021 by Sun Bun
First and last time I’m renting from this company. I reserved my car online paid all of my fees once I got to my destination I had to pay them again and no one could explain to me why. Also, you can never get a live representative on the phone.
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December 2021 by Rocky Kenyon (Rocky'sRoad)
I made a reservation for 12 to 12 and arrived early and they gave me the keys and stuff early anyway but did not tell me that that also meant that I could not drop it off at 12 so I was charged an extra hour when I was technically with it only 30 mins more.Use Turo app for car rentals if you need one. I just needed one I could drop off at a different location but this is why people use Turo.
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September 2021 by Devon Daniels
DO NOT USE THIS COMPANY!! Rented a car online. When I arrived they clerk said they didn't have any cars available. Why didnt they call us? We went an hour out of the way to get a rental car. 5 other people in line were stranded. DO NOT USE THIS COMPANY!!
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September 2021 by Jamie Kennington
You are better off BUYING a a car than renting one from Hertz. They are horrible and they neglect to disclose everything that is required to rent. I suggest another rental car agency!!!
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July 2021 by Shellen Ross
Nissan dealership rented the car for me and I had to pay $50 back when I return the car,felt like I had a bad deal don't know who's responsible for the money I fell it shouldn't been me when they rented the car.
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June 2021 by Roger Turley
Would be nice if they ever answer the phone
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February 2021 by zhongliu lin
I found my bill was different from the original price, so I called them for the details of the bill. they said they could only find the case from a reference number on the recipe which I lost. they can't find out the case from my personal information such as my name, phone number or email address. I don't understand why they collected my phone number, my name and date of birth. they could only find the case from the reference number.
