-
November 2023 by Valentin Contreras
The sales representative Craig was a complete professional. He was very nice and attentive to our sleeping needs. He listened and understood our needs. I will be a repeat customer.
-
November 2023 by Amore Lockster
Service was spectacular. Mr.Jermaine was very helpful and attentive. He helped me pick out the perfect mattress for my sister 10/10.
-
November 2023 by Daniel Taylor
Jermaine Gadson was very eager to help and took the time and consideration to find a bed that was perfect for me. I highly recommend Jermaine and Mattress Firm for anyone in the market looking for a new bed. I will definitely come back again when I’m ready for a new setup!
-
November 2023 by miranda green
Great deals, great mattresses, and even better employees! Jermaine helped me out and he was very informative and just wanted to make sure I was comfortable with the bed I was getting. Most definitely coming back! 10/10
-
September 2023 by John Nour
Buyer beware.Cannot recommend. Negative experience as quality not what was told or expected after purchasing a product over the phone past mattress purchase. Albany store on Dawson. No return on non used product when received and viewed of poor quality. Concerned about the mattress if any issues during promised trial period. Very disappointed and did not receive HCW discount advertised on mattered firm site.
-
September 2023 by Kris K.
Not transparent about their products or return process. A most negative experience. There are other choices in Albany with a good reputation. Unfortunately, I did not check around before making the wrong choice to purchase from Mattressifrm on Dawson Road. Make sure you get all the details in writing.
-
September 2023 by John N.
Usually don't review or only do positive reviews. Compelled to make an exception as in opinion buyers beware. Cannot recommend the mattress firmstore on Dawson as did not stand by their product for return on a smallitem which was misrepresented (and poor quality) ordered on the word of the store after purchasing an expensive mattress. Did not revive HCW discount advertised by mattress firm company. Actually, the mattress is doubtful and told there is a x day trial period " worry free" when actually there is a restocking fee and given the trouble over a small item concerned about the word will be good on mattresses. More to come as diligent in awareness and holding accountability . A thanks to several that also viewed the poor quality item.
-
September 2023 by Bill Goff
The man who helped us, Craig King, took time to show us many mattresses, listen to what we liked and steered us to what we think was the best decision for us. We were highly satisfied with the service, the advice, and the deal we got.
-
August 2023 by Antoinette Wilson
Great service! Jermaine was understanding and patiently answered all my questions. Walked out knowing I bought the 2 mattresses my household needed and not being aggressively "sold". I'm a repeat customer for a reason.
-
August 2023 by James Robbins
Jermaine, the manger, was very helpful. Got me what I was looking for in a bed at a great price. He was very knowledgeable and great with my 4 year old son that was with me shopping.
-
August 2023 by Kenny Barr
My wife and I were looking to upgrade our old mattress and had an idea on the brand we wanted, a Nectar Premier Copper. We found out that Mattress Firm had a few in the store in Albany.We met Craig and found him to be very polite and informative but not too pushy. He let us choose what we liked but he also gave us great ideas on what we needed but had not thought of (An adjustable base with a zero gravity feature, Awesome.) Craig was able to offer us a few very good deals. He helped us walk away with more than we thought we could get for a lot less than we would have imagined.Our sincere thanks to Craig.
-
August 2023 by Ben Tanner
The associate was quick to find what we needed, but even quicker to clock out. He walked to the exit doors then just pointed to the other associate (already helping an elderly couple) & said, "He'll get ya." We waited for another 15 minutes for him to finish, but just gave up & left.Luckily, we found what we wanted on Amazon for 40% cheaper!!
-
August 2023 by Benita Blampied
The Manager, Jermaine, of the store was very nice, patient, and knowledgeable of all products. He made the shopping experience much more enjoyable. I would shop with him again.
-
July 2023 by Renee Vanlith
Barry White was one of the very best representatives I have had in a very long time. He is very knowledgeable & a great salesman. Great experience! Will be returning soon to purchase another mattress.
-
July 2023 by FELECIA BYNUM
I was very upset and disgusted with Mattress Firm ,when I visit the Albany location,when I walked in I was greeted with a smile , and ask how was I doing ..I replied ,not a good day and I explained what my situation was…She then Said let me help you…When I tell you she was Professional, and personality was Above Average..She took time and explain the mattress and explain my warranty….This Manager Khrystal Anderson is AWESOME ,I would rate her a 1000 and not 100…We solve the promblem and she made sure I was comfortable with the mattress and understood my warranty…SHE IS A KEEPER!!!and last but not least ,she is very knowledgeable about her Mattress.
