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November 2024 by GB M.
GB Malone [Albany ga 11/28/2024 To Whom It May Concern, Planet Fitness Corporate Office Subject: Serious Concerns About Your Handling of Member Issues Dear Planet Fitness Team, I am writing to express my anger and disappointment with the treatment I received during my visit to your location this morning. As a loyal member who promotes the benefits of fitness and actively encourages others to join Planet Fitness, I never expected to be humiliated and judged in a place that advertises itself as a "Judgment-Free Zone." Every morning, I record myself while working out--not others, just myself--to motivate people to get out of bed and improve their health. Today, I was abruptly asked to leave the gym because another member falsely claimed I was recording them. Let me be clear: I have the video, and it proves I was only filming myself. Instead of addressing the situation fairly and with common sense, your staff chose to embarrass and single me out, treating me like a criminal or someone with bad intentions. It was insulting and degrading. You allowed someone's baseless complaint to derail my workout and ruin my day, all while failing to uphold the judgment-free atmosphere you claim to provide. Here are my demands: 1. Implement Clear Policies: Where is the policy that prohibits video recording? There are no signs or notices in your gyms about this, and it is unacceptable for members to be blindsided by arbitrary enforcement of unwritten rules. 2. Train Your Staff: Your staff needs serious training on how to handle member concerns. Instead of jumping to conclusions and humiliating loyal members, they should approach situations professionally and discreetly. 3. Stand by Your Mission: If Planet Fitness is truly a "Judgment-Free Zone," then prove it. What I experienced today was the complete opposite. I was judged, accused, and made to feel like I didn't belong--all because of someone else's misunderstanding. This situation is unacceptable, and I won't stand for it. You need to rethink how you handle complaints and implement real changes, or you'll lose the trust of members like me who genuinely value fitness and community. I expect a prompt response outlining the steps you will take to ensure this doesn't happen again--not just to me but to anyone else who walks through your doors. I'm not asking for special treatment; I'm demanding fairness and respect. If you truly care about your members and your brand's reputation, you'll take this matter seriously. Sincerely,
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November 2024 by Edmond Lee
I’ve traveled the country these past 4 years as an RN and this is by far the nicest PF. Always clean, paper towels & disinfectant spray always stocked. Members re-rack weights. SIX squat racks & TWO pec fly machines. Staff always greets me. The model for all other PFs.
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November 2024 by Stephen Brimberry
The new layout and equipment to nice. The staff is very friendly and always keeping the place fresh and clean..
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October 2024 by MetalSylux
The new equipment upgrade has made it easier for me to work out. I highly recommend it.
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October 2024 by Willie Knighton
Attention.
I am so thankful and greatful for your staff, especially the Asst. Mgr. John. I over heard a conversation as he explained the benefits to anew customer and how he welcome members to the facility.
Outstanding job. Daniesha, employees was very courtesy and keep a smile on her face at all time
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September 2024 by Zoe Trill
It was great
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September 2024 by Breonna Reynolds
Been going here 6 years since they opened love it!
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September 2024 by Valerie Barfield
Love it here! And you can't beat $25 a month for unlimited tanning!
Such a great place!
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August 2024 by Avette Morris
Very professional. Peaceful atmosphere. Everyone is doing what they came for. They do their work and go on about the way.
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August 2024 by Roger Broadway
Too many people. I had to wait 30 minutes for a smith machine. I went to workout on a Monday, Wednesday, and Friday.
I went with a friend black card member. I decided not to join.
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August 2024 by Aubrey Fields
Friendly staff and they keep the facility clean
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August 2024 by KRYSTA HALL
The staff is always so friendly and helpful!!
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July 2024 by Jeremy Castleberry
Planet Fitness in Albany, GA is not well run. I go for the tanning and the bulbs are always out in the stand up beds. The employees told me that corporate will not let them change the bulbs even though bulbs are out. I sent an email to corporate and they never got back with me. We pay for membership and we should get what we pay for.
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July 2024 by N T
This planet fitness does not care about your business. They were rude to me for no reason. I’ve been going to this fitness center a lot because it was the only big facility in Albany, Georgia. During the time I was going it was free during the Summer for students. So almost the entire Summer that I was going, I was just fine. I always used the mobile app to enter. Everything was just fine. One day there was a lady that was bigger than me that stopped me before I could even scan and changed my option to use the app on this day. She saw me before hand on other days using the app and it was no problem almost the entire Summer. This day she asked for my ID. She had so much attitude towards me. I asked her What’s the problem because I’ve been going there all this time using the mobile app. All I was trying to do was work out and do what I do best. There was a promo offered so I use the promo. I signed up through the app followed through all the requirements and used the app entirely to enter 95% of the Summer. She was very rude to me. She was the assistant manager I think. She bullied me and the other staffs members of Fitness did nothing to assist me. They treated me and my business as if it did not matter. I had no intentions of arguing causing a scene in this facility. I was trying to do what everybody else was doing and that was working out. The customer service was not there at all. The manager and her assistant were very insensitive about this incident and about me. God bless! I hope you get better customer service training.
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May 2024 by Lisa Turner
Great! Love it!
