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September 2023 by Jaun Yarbro
Today I called your albany ga location and was greeted by a woman who's name I can not pronounce however she stated that her name started with a D. I told her that I was looking for an employee named John whom I was told can help understand why my account was in delinquency. She stated to me that John would not be in until next week. So I then asked her if she can take a look at the account. After lots sighs and grunts she begrudgingly did so. Only to confuse me even more. After about 2 minutes she said that there were customers in line and she needed to go.I have been a member for years now and I gave never been treated so rudely by anyone associated with Planet Fitness.After about 15 minutes I called her back and ask for a manager, she then began to state how she is the manager, supervisor, and general manager. She went on to say how she was understaffed and how I wanted to talk for a long time. No ma'am, I just want to get my gym membership up and running again. However do to the angry attitude and complete lack of customer service "D" displayed over the phone, I no longer wish to be a member of planet fitness and I would like for my membership to be done.Please feel free to reach out to me at your earliest opportunity.Her name is Asia. Why did she lie?
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August 2023 by Michael Soriano
Cancelled my wife’s membership this morning. Didn’t even get a workout in. Tiffany the manager won’t let me in because my wife wasn’t with me and she’s the primary name on the membership. I can workout as long as she’s there and I’m her guest. So I cancelled her memorial and try to open my own and she can be my guest. Not going to work. Why? Because you have to download the app just to check in to the gym. The manager said you have to have the app to scan yourself in! What if I don’t bring anything with me but myself to workout? I don’t talk or text or use my cell during my work out. So anyway she said she can’t check me in manually either cause sometimes they’re on the floor busy. Ok. And the key card she said I can still use but it’s not gonna last long cause it’s tearing up and it won’t even scan anymore. My wife and I have been going to this gym for 2 years now. And just because I don’t carry my cell phone in there to workout then I can’t workout because I can’t check in without an app. What if someone broke their cell phone and can’t use it? I don’t get it? Don’t go to this gym! The new manager likes the to show her authority way too much. Not worth all this just for exercise. I’ll go to the other gym.
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August 2023 by Austin Doyle
Very clean and organized facilities! The staff members are always very friendly and helpful when their help is requested.
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July 2023 by Alonzo Williams
I love my Planet Fitness in Albany GA. Rickey Coleman is on staff there, and he's my personal trainer. I have made so many gains under him guidance. He really pushes me to my limit. I recommend him to help you achieve your fitness goals.
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June 2023 by Brian M. Covington
Great atmosphere, the facilities was clean and neat. The staff was welcoming and warming.
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June 2023 by John Eager
This location is entirely too small for the amount of people that enter this gym, this may be a fire hazard seriously guys! Front desk staff experience was rude and unprofessional very careless behavior. Restroom and locker room area was not clean days old build up behind the toilets and shower heads grossed me out!!! Several machines were out of service or not of proper maintenance! Spoke with manager nothing was done!
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June 2023 by DeAnna
The general manager and assistant manager lack customer service skills. Please watch your kids around them because they will try to harass and belittle them. My experience so far with this gym is terrible and wouldn’t recommend it to others. I’ve been going here since I was in high school and never had an issue with them until recently. This issue was handled horribly and very unprofessionally. I will try to go again and see how this issue will be resolved, but as of right now I’m heavily leaning towards attending another gym.
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May 2023 by Joshua Bower
Gym is exceptionally clean, there's always machines available, and has all the equipment you could need to structure a great workout.
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May 2023 by Thermo D.
If they had more equipment like the FREEWEIGHT bench press, squat rack, and a deadlift pad, for example, it would be more worthwhile. Great place for beginners, though, not best for the long-term or intermediate-advanced lifting. If they had more stuff like what I previously mentioned, I'd honestly go, but that's just me.
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April 2023 by Darlena Mills
Poor managerial staff. Was dismissed because the insubordinate girl didn’t want to be bothered with answering my question. If you do not know the information just ask someone who does. Dismissing paying customers is bad for business but I’ll be taking my business elsewhere that’s deserving and treats loyal customers with respect
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March 2023 by Jamea Stephens
Literally my favorite gym! It’s safe & I never have to worry about weird men in there because everyone looks out for everyone. Very clean and friendly atmosphere, and has lots of space/machines so even on busy days it doesn’t feel crowded. Definitely recommend getting in the massage chair in the spa after a workout!
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March 2023 by Malinda Barron
They are a little busy thanks to everyone's new years resolutions but I have lost 16 pounds in the past two months working out here. For $20 a month you can't beat the added tanning salon and massage chair benefits!Update: crazy bust after work today
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February 2023 by christopher anthony
It's not crowded, everything is in order, clean and it's convenient for me. The price is also manageable for anyone's budget. The staff is friendly and you have someone constantly walking around cleaning which is great. I enjoy my workouts at Planet Fitness on Westover Blvd, in Albany Georgia.
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February 2023 by Sederick Noone
Planet Fitness. The no judgement free zone.. as long as you don't mind being muzzled. I completed a survey and left the comment that some of the front desk staff aesthetic does not fit the gym culture or vibe. Every time I walk in they are slumped over the counter and have a glazed look in their eyes but I will say they are nice people. Management, get the staff some chairs so they can sit down behind the counter and not look like they're loitering. While I don't appreciate my freedom of speech and freedom of expression being called a policy violation I do understand staff bring their bias to work and try to bully members out of a ten dollar membership fee. The owner should take feedback and apply it to make this specific gym a more professional place because its turning into a block party. If you don't want feedback do not send out a survey. If you can't take constructive criticism don't work around people. Thanks for the refund : )
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January 2023 by Kyle Mattingly
As a newbie to working out, the staff has been incredibly helpful. Asia always says hello to me. So grateful for her. Plus, the tanning beds are wonderful!
