Truist is a bank known for its friendly and helpful staff. Customers appreciate the polite and smiling employees who go out of their way to assist with various needs, such as changing account names or depositing coins. One customer highlighted the excellent service of a specific staff member who answered questions and helped quickly, making the experience positive. Although some visits may take time, such as a lengthy two-visit process to change a corporate account name, staff remain courteous and patient, even when paperwork or printing issues arise. Customers also value the convenience of parking, with accessible handicap spots available, though minor issues like trash in the parking lot have been noted. Overall, Truist is seen as a caring bank with attentive employees that ensure customers feel supported, making it a preferred choice for banking needs.
Amanda is amazing. I go to her for all of my questions, concerns, all of it. One of the best I’ve encountered & why I’m staying with Truist!
April 2023
Took 2 visits and 2.5 hours to change names on a corporate account. Didn't have papers ready for signatures and problems getting paperwork to print. Very polite and friendly.
October 2021
Upon entering the Westover Branch this morning, I received a very cheerfull greeting by Ms Amanda, a teller I would learn was exceptional. She not only answered my three questions correctly, but offered a time-saving suggestion.I'll be driving the extra distance to use the Westover Branch from now on.
