Truist is a bank known for its friendly and helpful staff. Customers appreciate the polite and smiling employees who go out of their way to assist with various needs, such as changing account names or depositing coins. One customer highlighted the excellent service of a specific staff member who answered questions and helped quickly, making the experience positive. Although some visits may take time, such as a lengthy two-visit process to change a corporate account name, staff remain courteous and patient, even when paperwork or printing issues arise. Customers also value the convenience of parking, with accessible handicap spots available, though minor issues like trash in the parking lot have been noted. Overall, Truist is seen as a caring bank with attentive employees that ensure customers feel supported, making it a preferred choice for banking needs.
I had a great experience working with Mrs.Ryhme, she made everything so easy to understand and the entire process was smooth from start to finish. Very friendly, professional, and helpful. Would definitely work with her again!
April 2026
After years of searching, I finally found the right bank with Truist Bank. It’s been right under my nose all along. I wanted easy online banking with strong security, and Truist delivers on both. On top of that, their customer service is excellent. Everything just works smoothly, giving me confidence and convenience in... read full comment
May 2023
Amanda is amazing. I go to her for all of my questions, concerns, all of it. One of the best I’ve encountered & why I’m staying with Truist!
