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June 2023 by Nagi Ibrahim M.D.
Do not rent! Do not accept any additional suggestions by the agent! I ended up paying more than double after an upgrade, insurance, and added toll for one week in Newark NJ. Orbitz charged me $493.69 and Thrifty charged me additional $556.40. The total was $1050.09It is very deceiving!!
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December 2022 by Rachel Thomas
Took two hours to receive a car for a reserved time. I did not receive the car I was informed I would be issued when I made the reservation. When I got the car it was filthy and had a terrible stench. I was already late so I had no choice but to take it. The GPS kept cutting off throughout the drive and multiple check lights were on when getting the car. When returning the car it was a horrible process and the staff was unacceptable beyond measures. I will never rent a car from here again. Just don't do it.
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August 2021 by Elaine Arnett
I rented a car thru Priceline and got a good deal BUT when I checked in to get the car DOLLAR CAR rental added their insurance to the car for $39 a day. Agent said thst i could not use my own insurance to cover the rental which is BULL. Cause I have rented cars from other places . Also there was extra charges also added to it. In the end. I was charged $368 more from Dollar Car rental beside the $247 that i paid Priceline. This is very POOR service since ce I was not examined about all the extra fees.
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June 2021 by Ashley Herrmann
The ONLY reason I gave a one star was so I could write a review !!! HORRIBLE, DISTASTEFUL and Unknowledgeable customer service reps AND manager !!! Worst experience with a rental car company I ever had ! Save yourself the headache and skip the 5th grade education front desk representatives , and go straight to enterprise in the next office !!!
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May 2021 by Debbie Allen
This company fraudulently charged me almost $200 for an insurance I did not request. I have tried relentlessly to get in touch with someone at thrifty car rental management but of course that’s impossible. I would never recommend this company to anyone.
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September 2020 by Alison Francis
I was given a rental with ants and had a 10+ hour drive with my daughter in the backseat. She was bitten numerous times and began to swell. Had to buy raid during the drive and that did not help either. Stopped at various locations along the way to see if I could trade it in, each one was sold out. It wasn’t until I got Miami the next day that I was able to exchange the ant infested vehicle given to me. I was only refunded a small amount when I returned the vehicle. I will not use this company ever again
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September 2020 by William Izquierdo
Thrifty car rental is charging me 69 dollars for administration fees for a 9.98 toll
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November 2019 by Kenneth Walker
Outstanding customer service; thanks for your kindness and professionalism.
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October 2019 by Linda Arbizu
Very professional, helpful service
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August 2019 by Timothy Robinson
Had an excellent experience with Thrifty Car Rental, the car was very nice, clean and comfortable will definitely rent with them again
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July 2019 by Tim Hunter
Rented 15 passenger van today. Rear passenger tire low on air due to a nail. Tire company can't fix due to low thread. Back driver tire unsafe to drive on per my very reputable tire company. Location at airport closed and the 800 number says they can't help due to the Albany location being an independent location. I had to put the spare on the tire with the nail and purchase a new tire for the driver's side. Just rented this and it should not of left the office in this condition. I will call the location on Sunday at 1030 when they open to see how they can help me.....stay turned for the result.
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July 2019 by Ronald Little
Excellent service. Made the process so easy. Certainly going back
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July 2019 by Chris Iddings
Our pick up time was 8 in the morning and the clerk didnt get there till 9. Then the clerk tells me they dont have what I reserved. It was the service gentleman that came back and said "yes we do". Jonathan the service gentleman is the only reason I'm giving 2 stars. He was polite, professional and apologetic the entire time we were waiting.
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June 2019 by Chris Briles
Easy in and out. Easy drop off after hours
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June 2019 by Crystal Bass
Great customer service, adequate time and great car.
