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June 2023 by Mia S.
I haven't been to this location in quite a while but I was surprised with my visit yesterday. Jonathan spoke with me the most and was extremely pleasant and helpful. The lady that checked me out was super helpful as well and made sure I had everything I needed considering the sales they had. She even offered to order for me online if that would help. Best visit I have had at any AE in a long time. Definitely recommend!
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May 2023 by Lindsay Prose
Our fave AE to visit and it is in the best mall in for area. I like that the store is super clean & tidy, the staff is helpful, and the service is always good. Consistently good! I appreciate that, and it keeps me coming back. A lot of the workers are young kids, and you can tell they're trained well for customer service. Highly recommend!
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January 2023 by Erin Howarth
I visited this store yesterday.. I had to make a return. The sales guy was super rude as if he didn’t want to be there. I said thank you and he ignored me. He just made me feel like I was bothering him. I never cared for the customer service at this location andYesterday just made it worse- I believe it was the store manager but I’m not sure. He definitely needs to get an attitude adjustment
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July 2022 by Leo Garcia
I don’t recommend this store. Last week I went to buy some clothes and the customer service was so bad. Years ago my experience was excellent, last week was bad.
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April 2022 by ID J.
Very lazy and unprofessional staff. Nobody seemed to want to help with a return
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March 2022 by Jasmine P.
The male manager was an absolute atrocity! All I asked was for him to explain the policy in which he spoke very fast repeated the same statement over snd over and blatantly lied. It would have took 1 minute for him to slow down and listen to what I was saying but instead it ended up with a corporate complaint, police and security report and 1 hours of our life that we will never get back. I love American Eagle and have been a consumer for 20 years now. I appreciate the corporate representative who took the complaint and stayed with me while I spoke to security and the police officer. That is what good service is about. In order to make a better society we must be better to the people that live within it.
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March 2022 by Ana Diaz
Manager had a bad attitude because of an online return I had. He was whispering about me to another employee and even asked if I worked at the mall or something since I had returned orders two days in a row ( not my fault they send one order in separate shipments).Next time you want to speak about someone please say it out loud because personally I like to know whats being said about me. He did explain to me that I can download a label online and return my package through the mail, but unfortunately not everyone runs on the same schedule and its just easier to go into the store. I'd rather throw my jeans away than step foot back in this AE. Cashier also had a nasty attitude, if you don't like your job just leave sir. Don't be rude because your'e bothered about your sales quota of the day. Former retail employee here so I can tell good from bad customer service and this was definitely terrible.
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February 2022 by Nasim Kabi
One of the best stores in the mall. Friendly Nd helpful sales associates always. Thanks
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December 2021 by Krista Woodson
Unfortunately I had to return some items as they didn’t fit to my liking( planned on just going online for a different style). The male manager there at the time had a really big attitude because of my return, instead of maybe making recommendations to find something else to fit my needs. Would not recommend shopping at this location poor customer service from management
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March 2021 by Charlie
I did a return at the front door, didn't have to venture inside. Friendly staff.
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December 2020 by Satvik Vangapandu
Pricey even with discounts but whoever the Jordan lady is, she was very helpful in picking out a sweater
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November 2020 by Clark H.
Worst American Eagle I've been too. Terrible selection compared to other stores and employees are rude and bossy. Worth it to drive an extra 15 minutes to the one in perimeter mall.
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September 2020 by Jenn Bateman
Please update your hours to reflect the mall closing at 6 pm. Very frustrating.
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August 2020 by Chris U
It was great to see the social distancing, mask requirement and cleaning going on!
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July 2020 by Jenderk Herrera Eusebio
After i got all I needed and was ready to try it they told me the fitting room was closed because it was 6:00pm. But the web side says it closes at 7:00pm. I understand that if I costumer is in the store and is buying they should take care of them even though is time to close. I was ready. Just needed to try the clothes. I left everything and walked away.
