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December 2023 by Christy Thi
The clothes are cute here but the quality is bad.Update: This was my second time here and it will be my last time. Last minute shopping for a dress to attend a formal event. I should have thought thoroughly before buying the dresses, my fault. However, I think their policy is absolutely ridiculous. No refund, either store credit or exchanges! I bought the dresses last Sunday, not even a week, I changed my mind about what I wanted to wear and was told I can't return it. Anyway, this will be my last time here.
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October 2023 by Jen H.
do not shop here. the clothing is expensive and my corset ripped in multiple places only an hour into wearing. I've been trying to get in contact with them but they only sent two extremely unhelpful automated responses, so now I am left with a defective piece of clothing and no refund or replacement. not worth it, their clothes look cute online but the quality is low. they're impossible to get a hold of, I am extremely frustrated.
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May 2023 by lizzie
Cute clothes but the employees always act so bothered to help. Pls drop the attitude it's so uncomfortable for shoppers.
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April 2023 by Holly N.
Horrible quality for way too high of a price. Tried multiple things on, all of the quality was thin and cheap, all of the zippers were horrible and would get stuck when i would zip and unzip things, everything runs pretty big in store, no small enough sizes for short small women. Girls working had no idea what they were talking about when i asked them some simple stuff like "do you have this in a smaller size?" they seemed very lost as if i wasn't even speaking their language. When i tried stuff on and would come out to show the person i was with what i had on, the blonde would give me nasty looks but stayed quiet. definitely not going back, it's absurd that they want to charge you over 100 dollars for a short dress that has no adjustable straps and a bad quality zipper.
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February 2023 by ella taylor
Carly was so helpful and accommodating to my friend and I tonight. We came in while they were getting ready to close yet she made us feel welcomed. All 3 of the staff members working tonight were so kind to us. Also they have the cutest clothes right now. I highly recommend shopping here!
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January 2023 by Haley Wrobel
Great experience trying to find a birthday dress for my sister! Julia and Mason were very accommodating and helpful. They were full of good suggestions! Would definitely shop here again. I just wish their sale section had more items catered to a small or medium size haha (but that seems to be the case across all American threads stores).
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December 2022 by Carrie G.
Wish I would have read the reviews before purchasing. I purchased full-priced items as Christmas gifts online on Cyber Monday and I used their Cyber Monday coupon which made all items final sale.....dirty business if you ask me. I won't support and I'll spread the word.
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October 2022 by Alexandra Morgan
DO NOT SHOP HERE!!!! I can’t warn you enough to stay away from this store. I just bought a $50 (overpriced) blouse and the first time I wore it the elastic that goes around the shoulder snapped, making the top impossible to wear. It has been less than a week since I purchased so I went back to the store to explain that it was a manufacturer issue and the girl working there asked if I could return the next day to speak with the manager. I went back today and the manager was absolutely unhelpful! She kept repeating “we have a no returns policy.” There was no understanding of the situation and literally the only response she’d give me was “we don’t accept returns.” She even went as far as to say the only time they would consider a return is if there was an item that had issues across the stores but that logic doesn’t add up because if they don’t accept returns then how would they have a tracking log of defective items??? I wasn’t even offered a store credit (which I don’t even trust the quality of the clothing now), which would have been better than nothing because at least I’d keep my money in the store and I’ve have something tangible. I totally understand if I just changed my mind or the blouse was inexpensive and I got what I paid for but this piece of fabric was $50 and is now an item for the garbage. I’m now going to have to dispute the charge with my CC company because there’s no way I’m going to take a $50. I made a massive mistake buying from here and I say this with sincerity - DO NOT SHOP HERE!
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June 2022 by Mateo Mejia
I came in for a gift for my girlfriend and ended up leaving with 10x the amount originally intended. I have never met such a welcoming staff in my life, honestly the best costumer service I have ever received… 10 out of 10 recommend
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June 2022 by Gracyn Gambill
Mia and Morgan were so helpful and kind!! They helped me to get into the dressing rooms quickly and were friendly throughout the entire shopping process! I will definitely be back!
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June 2022 by sarah s
Such cute clothes here! The stylists are always so nice and helpful!
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May 2022 by Charleigh Willingham
some blonde girl has been very rude to me and my friends multiple times. she works in the dressing rooms. it’s not even like stupid stuff like not smiling, it’s ridiculous stuff, like rolling eyes, and making rude comments at us. like quit your job girl and this is coming from someone who never leaves reviews
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May 2022 by Julia Shirin Moezzi
I have only seen rude workers at american threads but there is one girl that has been so rude to me and my friends and everyone around us. She is blonde and works in the fitting rooms and judges everyone around her and makes smart comments. The fact I took time out my day to make this is saying something.
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May 2022 by Tsz Hui
The clothing is nice but the cashier has a bad attitude. Put on a cold face all the time. I dont feel like I'm being treated as a customer but someone who owe her money.
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March 2022 by arianna ycaza
Clothes are cute but the service is not. My friends and I won a shopping party which included 20% off all of our purchases, excluding designer and sale. My friend, who received the email about the shopping party giveaway, showed the employee her emails with the store manager confirming that we scheduled the party. The employee saw the emails but still said a shopping party shouldn’t be happening tonight so called her manager and after 20 minutes, relentlessly gave us the 20% discount but also excluded shoes and jewelry (not originally excluded).
