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July 2025 by ladean Marshall
Returning and exchanging items is very difficult, especially for online orders—many items are final sale. I’ve found Fabletics to offer much better quality and a far easier return/exchange process.
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June 2025 by grace c
I went to the store to exchange a shirt I had purchased online for a larger size. Unfortunately, the store didn't carry the same color in the size I needed, so I opted for a different shade in the right size instead. Since the original purchase was online and the replacement was in-store, it had to be processed as a separate transaction.
When the cashier, Abby, scanned the new shirt, it initially rang up at $33. However, she quickly changed the price to $38. I asked her about the price change, and she told me it was an even exchange and not to worry about it. I was in a bit of a rush, so I trusted her and went on my way.
Later, when I checked online, I saw that the shirt was indeed on sale for $33—the same price that initially rang up. It was disappointing to realize I had been charged the original price instead. I found this misleading and unethical, especially since I specifically asked about the discrepancy at the time of purchase. I expected more transparency and honesty from Abby.
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January 2025 by Ava Davis York
Superior experience. Everyone is always so kind and helpful.
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September 2024 by Taylor Hunt
We went in to exchange some Lennon pants and the lady named LISA was very very rude. I will never go back to this store again. I wasn’t aware of the return policy and she refused to let me even make an exchange EVEN WITH MY RECEIPT AND PROOF OF PURCHASE and as I was leaving she started laughing at me and making very rude jokes with another customer shopping in the store. Very unprofessional. WILL NEVER GO BACK!
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August 2024 by Jim West
Athleta has changed their return policy from 60 days to 30 days. My wife took back some clothing out of the 30 day window because they did not fit so we are just out of luck. They will not even offer a store credit which surprised me. If they at least offered a store credit she would back in to shop.
Now we are no longer customers.
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August 2024 by Jennifer Dodge
I had an AMAZING experience at this location. Ladavann is kind, smart and empathetic. Because of her, I'm now an Athleta customer for life. Highly recommend.
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April 2024 by Inyoung Hwang
Shopped here to get a perfect pair of linen pants to get ready for warmer temp.. V attentive staffs. Would like to especially appreciate A.D. who made my experience here extra pleasant with her kind words!
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February 2024 by Cheryl Sullivan
Left a sensor on pants and was very inconvenient to return to store to remove .
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February 2024 by America Rodriguez
I'm always asked if I need help. Store is well organized and clean.
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January 2024 by Francisco Larios
Beautiful fine clothing store I really liked it
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January 2024 by Denene Humphries
If you are going to be in customer service, don't act like the people you are selling to, are beneath you. She was not friendly, would not smile, chin pinned to her neck and frowning at everyone who walked in. 12/17/23 @630pmWhat a shame to be representing this store.
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November 2023 by Stephanie B
Way overpriced
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November 2023 by Ella Dame
A young sales associate with brown hair insulted me literally to my face yesterday morning. She asked if I was sure if I really needed a smaller pair of yoga pants after I had asked her for them, and then after I tried them on asked where they were too tight. I tried explaining to her that no they were still too big. She continued to tell me they had to be tight on me and there was no way I needed a smaller size. She came as far to ask if they were too tight right here, pointing to my stomach. I left the store feeling extremely self conscious and embarassed. I've never had an expeirenc elike this before and actually felt so shocked I didn't know what to say. This is insane and unacceptable, how does this even still happen in real life????!!!
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September 2023 by a mcdonald
ONLINE BUYERS: They would not take back a return because we were "four days late". Our fault but come on-- gift card, exchange, ½ price refund.... something. Even worse, two employees were NOT nice.-------------------------We left the brand new item with the two unprofessional employees, and left. We are/were regular customers. [Athleta is (I believe) a part of Old Navy, The Gap, Banana Republic, etc.]
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July 2023 by Joy Dame
A young sales associate with brown hair insulted me literally to my face yesterday morning. She asked if I was sure if I really needed a smaller pair of yoga pants after I had asked her for them, and then after I tried them on asked where they were too tight. I tried explaining to her that no they were still too big. She continued to tell me they had to be tight on me and there was no way I needed a smaller size. She came as far to ask if they were too tight right here, pointing to my stomach. I left the store feeling extremely self conscious and embarassed. I've never had an expeirenc elike this before and actually felt so shocked I didn't know what to say. This is insane and unacceptable, how does this even still happen in real life????!!!
