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January 2024 by faizal Ajani
The manager is arrogant.
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December 2023 by Ezgi Kocak
They were very helpful!!
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October 2023 by Erika Shartilov
Alec, the manager was fantastic at this store!! He helped me upgrade my phone. I am absolutely loving my new 15! He made everything so easy for me. He also made sure I had all the accessories I needed for apple carplay, additional phone chargers, screen protectors, and many cases to choose from. I would absolutely recommend shopping at this store. They are here to help - you have to ask for Alec!
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September 2023 by Lina Tayem
I wouldn't even give this store one star. The customer service is horrible. They don't want to help you and look like they are forced to be there. I had a problem with SIM card not connecting to my phone. The lady that was supposed to be helping said she won't give me a new one because my last 4 SSN digits were not right. I don't understand how this is possible when I used that same SSN to purchase my phone plan and device from them. I gave her my ID and account passcode but she still refused to help me. I had to ask her to call customer service to check what's going on.The other 2 employees were busy listening to some guy talking about his travels for over 30 mins, and when she asked one of them for help he told I should go to a corporate store without even acknowledging my presence when I was right there in front of him. Very rude and unhelpful, not the customer care I usually get from AT&T. I went home and called customer service myself and had my SIM reactivated immediately.
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September 2023 by Megan Hunter
I had the best sales rep experience. He was sweet; professional, and knowledgeable. I can’t remember his name but it started with a D and he had a nose piercing. I was walked through the entire process of buying the new phone, he had all my questions at the ready with answers, and I couldn’t have asked for a better experience overall.
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July 2023 by Elaine Little
5. The people working there were not only well versed in explaining differences in phones but were also well-mannered, friendly and easy to talk to. I'm not especially fond of discussing technology; I know that those decades younger than me understand aspects I can barely fathom. Kudos to this store for choosing employees who are well-versed in their craft but never use their superiority in the subject to make customers feel old or stupid!
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May 2023 by Charlie Wollschlager
Went into the store to get my phone upgraded and was told I was going to get $700 in credit for my Iphone 11 in bill credits but after reviewing the receipt after the fact it was really only $130. If the store rep had read it correctly they would have seen that it actually says “up too $700”. My fault for not checking her word but aggravating that i was expecting much more in credit for this phone.
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May 2023 by Mary Williamson
Adding this review to several store locations near me, just in case it helps someone else: We were walking out the door to go to a T-mobile store to discuss replacement of Xfinity, just to save some money, when the AT&T fiber people showed up. We signed up for a trial, which is being installed right now. We didn't even consider AT&T, and are somewhat disappointed in the mis-representations so far from the sales rep: 1) that the AT&T modem (which includes a wireless connection) would be enough to cover the whole house, so we didn't need a repeater to get to the bedroom level; the install tech says that's not true, and I trust him more, and 2) we could connect 30 devices simultaneously, when in fact, it's only 10, per AT&T chat support.
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May 2023 by Chana Offsey
I went to this AT&T store to get help that other stores refused to help me with. Daryl was very nice, respectful and knowledgeable. I can't recommend this store enough. 10/10
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May 2023 by jeff Roth
I have purchased numerous iPhones over the years and this was far and away the best experience I have ever had. The update on the new phone was simple (and actually worked.) More significantly Maini, Isa and Daryl, Alec were a pleasure to deal with. Great customer service and excellent advice. Can’t recommend this location enough.
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March 2023 by Alexandria Young
The sale people in this store do not want to work. I just call to see if I can come in and get a prepaid sims card for my phone didn't want to help at all.
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December 2022 by Joan Matheny
Excellent customer service from your employee, Juan. My elderly friend had an issue, and he was very patient and accommodating. We were there about 2 hours. He never gave up and solved the problem, in a very professional and genuine caring manor. He really cares about his customers! Regards, Joan, Betty, & Marvin
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November 2022 by michele hand
Absolutely loved the staff in this store. The Customer Service was amazing. Celio helped me move from T-mobile to At&t it was a Fast process..I will recommend this store 100% ..
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November 2022 by Marilyn Barandiaran
Staff was very friendly and helpful. Went in to view my account and they helped me get on a better plan with a teacher discount! I will definitely be back!!
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October 2022 by Todd Seiler
Do not go here. They can’t be trusted. Bought a phone from here. They added insurance with asurion without my consent a couple days later. The charge is $17 a month. They also signed me up for aarp discount knowing I didn’t qualify so it would look like my bills would be lower. Two weeks later, the discount is canceled because I couldn’t prove I’m old. So now my bill is higher.
