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March 2024 by Paula Rodriguez
Excellent service and quality work
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March 2024 by Paul Zolty
I have had negative experiences at two other body shops in Atlanta, both Tesla certified.I will tell you, that my experience this time was impeccable.Caliber, pleasant, helpful on time, they updated me, and went beyond. Travis was my contact. 180 degrees from the other shops people: he was pleasant trustworthy and helpful. Even something simple as cleaning the car was performed, Whereas the other two were the opposite.I would highly recommend Caliber for Tesla and, I promise you, this is a true review.
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March 2024 by Makeh Tako
Couldn’t be MORE satisfied. From Jennifer answering the phone to Travis who was in charge of my vehicle. I couldn’t believe how they went out of their way to provide excellent service. This is compared to the other collision places I had called previously who responded to me like they were providing “free service”. My goodness!!! So thankful for these crew. I felt at ease after my first call and continued to be treated with respect the entire time my vehicle was at this location. I recommend them 150%.
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February 2024 by Luisa Baquero
I have had the best experience ever! Bryan kept me informed throughout the entire process. His customer services is outstanding.
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February 2024 by Aditee Satpute
Great service. Travis kept me well informed on the progress and the car was ready earlier than originally thought. I was very happy to get my car back repaired and ready quickly.
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February 2024 by Brian
got into two accidents within 2 month. Both of times I brought it here because I did not want to wait 2month for actual tesla. First time, they got it fixed pretty quickly without any major problem. After picking my car up, I had to bring my car back in couple of times because they "forgot" to reprogram my door handle(all my handles weren't working).Real problem happened after my second accident.First problem was everything took way longer. After they tolled my car into this bodyshop, nobody from here contacted me. Had to call them multiple times, just to get the estimated time for the job to be done. After picking up my car there were BUNCH of problems. First, my car had the error code+couldn’t use auto pilot. Because of this, I brought it back to this shop at least 5 times. Every time I stop by, they would "fix" it within 10 mins and tell me that everything is fixed, they just had to reset the car. But nope, error code comes back on as im driving out the bodyshop. The last time, which was the 5th visit back, the manager German, we exchanged cell number so we could Text. He asked for couple of days for him to find out what is wrong with my car. We texted back and forth for about 2 days, and now, no reply. Ignores my text. After that, I called the actual Tesla Mobile service, the tech came and got my car fixed within 5 mins, and told me its always just better to get the job done at REAL teslas. So lesson learned for me.Oh yea, paint work they did on both of my driver side doors were just bad. Swirls mark all over them. My car has bunch of white paint marks(overspray) all over my car, even on passenger side, which I dont understand because all the accident damage were only on my driver side. My car is black.To summarize this, I would not come back here ever again.
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February 2024 by Ariane Seixas
Excellent customer service and communication. The best part is that they offer pick up and the car was ready earlier than expected.
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February 2024 by Larry Attig
Very efficient operation.
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February 2024 by lacree komsangtong
This location is terrible. USAA has a contract with this vendor & the customer service is horrible. Jessica specifically. If you plan on getting your vehicle back in a timely manner…… make other plans. The work is fine, but WHEN you get you car back is another story and the customer service will NOT care. Erin is great though, so I have to add that.
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February 2024 by Pamela York
Awesome customer service and an excellent job
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January 2024 by Lindsay
Had a great experience having my windshield replaced by Caliber. Derrick and Sharod were both very professional, on time as planned, communicated through the whole process and made the experience smooth for me. I will be highly recommend Caliber going forward!
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December 2023 by Xavier Molina Medina
Nice job thanks
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December 2023 by jon dorami
An exceptional shop. They do what is expected and keep to there estimates of time.
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December 2023 by David DeWulf
These guys are the best! When they say Lifetime Warranty, they mean it! We had some repairs done a couple of years ago, and had a little “rub” appeared recently between the door and fender. Turns out it wasn’t their problem, but they fixed it anyway for no charge! Thanks Carlos!
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December 2023 by Cindy Park
This location is the nicest shop! I had Tesla bumper fixed last time and it looks flawless. The staff are so nice, courteous, and friendly. This time, I had a paint chip while car washing and Carlos provided courteous service to hide it. I will definitely come back to this shop for any repairs ?
