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December 2023 by Jack C.
Bought four brand new tires. Driving home something felt off. Turns out they hadn't been balanced at all. When I went back to get them fixed they told me I'd have to schedule an appointment and it'd be 2.5 weeks. Awful service and quite frankly dangerous. Couldn't not recommend them any less
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November 2023 by Tania
I have been a customer of Costco for over 20 years but I am extremely disappointed in their tire center. After 2 visits because of leaking air due to 2 nails in my tire, they refused to give me a new tire, even though my tire is supposed to be under warranty. I told them it was the 3rd time that I had had to fill the tire with air because of the nails. After making me wait for two hours, two times, they told me that thetire could be fixed. My tire kept leaking air after both repairs. I took my car to 2 other places for a second opinion and I was told that it was unsafe to drive the car with the tire in the condition that it was. I ended up giving up and taking my car to discount tire to replace the tire which was fairly new. They were professional and amazing with their service. I am so disappointed in Costco and their tire center and will never get tires there again.
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October 2023 by K M.
always a pleasure shopping gas is always the cheapest in the areaThis particular Costco is great because this is the only location I know that sells hard liquor! The liquor store is right next to the main entrance. Great prices for it too.
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September 2023 by bob kamack
Meh... Had a nail removed from set of tires I bought in March from them. Driving home the inflation display on my car had a different inflation reading for each tire. Rather than take it back and wait half a day, or wait to use their self serve tire inflation, I adjusted the pressure myself with a bike pump at home. Pretty basic thing they should have gotten right.
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September 2023 by Trip R.
Happy members of Costco for 25+ years!However recent membership crackdown has a pretty bad side effect. We are 4 in our family. We have one executive membership, and 2 Costco cards.But during our recent visit we were told that we can no longer buy eye-glasses or contacts for two members in our family. That we must buy an additional membership to cover our family of 4 (you get 2 Costco cards per membership). This is quite ridiculous especially when you can get an eye exam for all four of us, with one membership, but can buy eye-glasses for only two of us. Costco, the humor and ridicule of this situation is quite obvious, hope you will fix this, soon!
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September 2023 by Ryan Smith
Don't ever get your tires replaced here. They could care less about customer service. Every single time I come in, weather it's a walk in or scheduled appointment, it's always a 30min wait to talk to someone, even if I'm just dropping keys off at a scheduled appointment time.They messed up my tire order originally, and now that iv got the new tires on, one of them wont hold air. So I call and ask what there policy is. Its first come first serve, and they won't tell me the wait time over the phone. So i get there, wait in line for 30 mins, and then im told it's a 4-6 hr wait and they don't prioritize repairing there mistakes over there other regular customers.
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September 2023 by Vikram N
I had a nail and leaking tire and ended up going to Sam’s Club despite being a member of Costco for 18 years!Sam’s Club Alpharetta had a very customer service friendly team who replaced my tires and had me out in 45 minutes despite a full schedule at 10 am on a Saturday. Though I’ve been a member of Costco for nearly 18 years, they could not accommodate me for a week despite the emergency with my tire. And the tires were &100 lesser at Sam’s club!For the first time ever, I would give Sam’s a 10/10 for service, attitude and friendliness & COSTCO a big FAT Zero. I guess Google makes me give a 1/5 not a Zero.
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August 2023 by Lydia C
Wait time was ridiculous. I arrived early for my appointment maybe 25 mins before. I’ve been waiting over 25-30 mins for someone to help me. If I have been told the membership holder had to be there I would have gotten them there. Because, I had the wait for them to acknowledge my existence, I would have missed my appointment if I got the member holder to their location in 10 mins. The guy said we can reschedule a week out or I could do a walk in! Are you kidding me? My tires were delivered 2 weeks ago and I’ve been waiting for an appointment and you want me to wait more? Costco needs to fix/update their policies. Don’t be rude and choose kindness.
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July 2023 by Chandra Sekhar
Service time too long, they cannot help fixing small flat tire issue, instead suggest to replace tyre. No time to answer people questions, very rude.
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June 2023 by Manijeh Zareh
The service in this warehouse is awful . Their attitude was so rude. They don’t care and respect customers at all. The wait time is extremely super long. They will find an excuse to not use the warranty . DO NOT GO TO THIS LOCATION
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June 2023 by Kara Rothmann
So far it has taken almost three hours to replace a flat tire I was told would be an hour to an hour and a half to replace. About an hour ago, I was told it would be 30 more minutes. I have also just now been told it will be another 30 minutes. This currently seems to be an ever expanding wait.
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June 2023 by Sivapathasun Sureshwaran
They keep good records. Even if you misplace the receipt, the warranty and service are valid at any costco in the nation. Price is about the same.
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April 2023 by tony j.
Got a email from Costco for a pop up sale on a Refrigerator on sale for $999.00 when I tried to purchase it the price was $1179.00 I called costumer service and they told me a mistake had been made after a half hour on the phone with them they told me to pay the $1179.00 then call them back and they would adjust the price at that time , NO! To say the least i will never try and order online again and I keep asking myself why I have and Sam's and Costco card? I bet next year they will only be one card in my wallet!
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April 2023 by Peter Smith
The service in this warehouse is so terrible. Their attitude was rude. The wait time is extremely long. I am talking about at least two hours wait time. I would not recommend this store at all. Find somewhere else for better service.Update: We went to another Costo warehouse. The service was done quickly and professionally. It is a day and night difference. Forget about this Alpharetta warehouse. Go somewhere else. It may take more time to drive to another warehouse, but you will get a much better service. Well worth doing it.
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February 2023 by Greg Thomas
Tire service is too slow and they don’t know how to prioritize customers