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September 2024 by Mary G Beltrand
She was very kind and professional excellent service thank you very much
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August 2024 by Diana Konkle
Everyone was very helpful at CubeSmart. The facility is new and nice. Automatic doors open to a climate controlled area housing the storage units. The building opens using a key pad with a password that’s specific to you for security. The facility also has a few rolling carts to help you with your move. I would highly recommend renting at this Cube Smart. So far, a super experience!
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July 2024 by Paul Schroeder
easy access, clean, great staff
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July 2024 by Rhonda Sampson
I want to say a huge "Thank You" to Amanda for being so Awesome!! I've rented here for almost 3 years and Lauren and Amanda have been so amazing! Amanda you ROCK!!!!
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June 2024 by Shari Green
I thought the facility was very clean and the staff was very nice, but after comparing pricing for the size of my unit to other storage companies in the area, I realized that CubeSmart was more expensive than everywhere else. I relocated to another almost new facility, that was able to lock in my rate through the end of the year. It’s going to save me about $900 this year. Unless they increase the rent by 200% in January I still come out ahead.I want to emphasize that the staff was great, but the multiple increases became too costly.
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April 2024 by Evan Graj
Lauren and her team and very helpful and nice
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April 2024 by Rebecca Killian
Clean, safe, accessibility, supporting dollies for moving items.cudtomet service great, ease of automatic billing.. just a really good experience
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March 2024 by Chuck Doyle
Update to previous post. They did it again. Another rate increase in January 2024. 36% increase in 12 months. Avoid this place!!! There are less expensive options in this area.Very nice facility and easy access but my issue is with their pricing. At exactly the 90 day mark after I signed my lease, I received a rental rate increase notice of 12%. No explanation whatsoever, just a notice of my new rate. This is a bait and switch tactic and very unprofessional. I reached out the the site manger and I received no reply. I hate to move my stuff after only 3 months but I am looking at other options and in Alpharetta, there are plenty of options. Beware of these deceptive rental price practices if you decide to sign a lease here.Update 3.23.2023: still no response from the site manager to my email questioning the 12% rental rate increase after only 90 days. Avoid this place.
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February 2024 by Sherry Hilton
Constant rent raise among lots of other frustrations.
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December 2023 by Debbie Hunsaker
Mildew on my furniture and I am not happy.
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November 2023 by james hubbard
Great place good dates and nee
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November 2023 by George Brown
Venessa was very knowledgeable and friendly.
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November 2023 by Mya McCoy
I only say 9 because the office at my location was always empty so i couldn't talk to a person face to face a lot
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September 2023 by Christine S.
Beware, stay away! They are sheep in wolves clothing. I signed up 3/23 and by 8/23 they raised their rates by 25%. Throughout the months I've rented a 10x5 unit apparently there is horrible customer service in regards to my concerns. They are a relatively new facility in Alpharetta, and rarely is someone in the office during regular business hours. I needed to call thecorporate office to get a local representative to call me to address my concerns. One concern is that the motion detector malfunctions, often leaving me with a dolly full of business supplies with an open door while I make laps around the floor to get the lighting back on. When the lighting is on, it only remains on for 5 mins. not the 15 they claim. In addition, the friendly and polite manager Lauren albeit a good listener addresses my concerns as if she is reading from a script that corporate headquarters gave to her. Progressively, as the outdoor temperatures rise during the summer so does the indoor temperatures. Lauren claims they keep the climate controlled at 74 degrees. My unit on the first floor is down the hall to the right, and by the time I turn the corner from the exterior sliding glass doors, I'm perspiring. It feels likes 94 degrees! This rise in temperature caused most of my "business" belongings to not only stick together but ruined some supplies. Luckily I have outside dwellings/renters insurance.
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August 2023 by Alexandra Hall
They were very professional, clean space and truly climate controlled…?
