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December 2023 by Nvalentino3
On Wednesday evening my wife and I were shopping for clothes for our baby. We could not find the size we needed so my wife decided to check the mannequin. Not soon after my wife touched the mannequin a young woman came over and rudely said to my wife, "Do you need help with something?" My wife replied, "No, I was just checking to see if this mannequin had the correct size, I am sorry." The staff member was extremely rude and continued to say, "That's why you don't touch things that you aren't supposed to." Finally, when she walked away she said, "Some people are such animals in this store." My wife is a woman of color and being called an animal for touching the mannequin was extremely out of line. The reviews on Google for this location have multiple reviews about rude staff. What is going on with this location? This employee needs to be terminated. We believe this was racially motivated and we plan to take further action. NorthPoint can't close fast enough! Hopefully this misreable indivdual will not be transferred to another location.
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December 2023 by Meral Aydogan
i’ve always loved h&m but today, employees made it a terrible experience for me. Me and my friend tried on a dress in the fitting room and walked in to the hallway to show it to each other, apparently the employee told us to move but we didn’t even realize she was talking to us since she wasn’t even looking at us. As soon as i walked back into the cabin she loudly started talking bad about us to a customer or another employee, im not sure. She talked about how we were just standing in the hall in doing nothing and we were mean. When i was leaving the cabins she gave me a really bad look. I have always loved this store, but after this experience i don’t feel welcome there anymore, i will not be going back there again, and will warn people around me to not go there anymore. I still feel horrible about the way that employee treated me, i hope it does not happen to anyone else.
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November 2023 by Romario Medeios
I saw a few things I wanted to get, but then I noticed that I couldn’t try them on before buying it, so I left without buying anything.
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November 2023 by Yormal Vivas
Excellent!!
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October 2023 by Aysegul Muratoglu
I don't know if it's sale time but everything is cheap.
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October 2023 by Cassondra McAllister
The clothes are fairly cheap and they have a pretty good selection. So far as fast fashion goes they do a reasonably ethical job of producing them. I just wish it was easier to find things to fit my tween daughter, when we go here it seems like we have to wander around quite a bit to find anything.
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September 2023 by Anitrea Kenon
Customer was horrible. No one greeted us. Even when we checked out and greeted the cashier, he was very dry. The workers walked by and didnt greet or speak..Atmosphere was not inviting.
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September 2023 by D Stellar
My teenage daughter loves this store. The store was clean and the associates were nice and helpful. Men, women, and kids apparel. A good selection of everything. The only issue we had was if you use a digital credit card it may not work. Luckily I had an actual card with me. Other than that, a great shopping experience!
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July 2023 by Shay Martin
Nice, neat store. I wasn't aware there is .10 charge for shopping bags now ?.
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June 2023 by Vidya S
Looks like the trial rooms are forever closed !!! Whenever we came they are closed. They give reasons like less staff or closing time ?? ( closing time was still 2 hours away) .No one is monitoring so rules are self made.
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June 2023 by Ali Kaoui
One star is a lot for this store, no buddy want to help! We drove for almost 48 minutes to try one of the dresses by the time we got there it was 5:45PM. Finally we found the dresses then we went to the fitting room. The lady stop us and said we closed! Then we try to explain to her that we have been driving for 48 minutes to get this. At that time was 6:03PM she didn’t listen to us at all. Anyway we asked for the manger. it will take my wife only 5 minutes to try that dress, but the manger was rude and ignorant not professional for that position with bad attitude. “No No buy it try it in your house you have 30 days to return it” and walked away from us. We are customers and we love shopping at H&M. But we will not go there again ever the worst experience.The manger name is “Kindra” Not ProWe thought pay it and try it at home but after experiencing that No No No customer service is the worst.Respectfully
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June 2023 by Milena Rodriguez
Honestly, if I could give this store zero stars, I would. I went in two days ago asking for help finding an item and I had the store associates ignore me and tell me to look myself. The fitting rooms are also closed at 5 pm for no reason 2 hours before their closing time. This just seemed to make the workers lives easier but this is a mall and people have to try clothes on. Please fix this issue, there is no reason why the fitting rooms need to be closed so often. (not the first time this happened)
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May 2023 by Albert Martinez
I have three days trying to change a dress just for another size and have been impossible because always your store has a problem with the system, yesterday was power out (that’s not in your hands and I know) and today because the system just can register a purchase and not change just for another size, really?? When you have to change something specially just for another size has to be simple! The attention is really bad right there!
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May 2023 by Christa Feaster
You know your pricing is bogus and the girl with the horrible attitude working today ask her to check pricing sweater on sale $27 but under the sticker original price $25.99 and it was on the sale rack I toldthe young lady I didn't want it she eye rolled me and not speaking at the register right now if you don't like your job leave it for someone who wants a jobs.
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May 2023 by Jasmyn C.
as far as cleanliness the employees were keeping up very well . aside from checking out , the cashier that rung us was rude . she threw our bag of clothes at my husband , no "thank you" , "have a nice day" just said to her coworker "alright , i'm clocking out" & walked away
