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January 2024 by Sarah marsh
Freaking phenomenal customer service, I wanted a custom piece and I had Kathy ( the tooth fairy) assist me through numerous emails back and forth. She was great, very quick response time and super helpful, I order way to large a size and she also helped assist me in getting the correct one. Definitely will buy from them again if my current mouth guard wears out
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January 2024 by Elaine March
I lost my guard while traveling. I reached out for a replacement and they had my mold and willingly made we a replacement. The replacement was a bit loose and not as perfect as the original. I contacted Kathy (The tooth fairy) and she immediately worked to resolve the problem to my complete satisfaction. This kind of customer is extremely rare these days. I truly appreciate the business support of Impact and the personal support from Kathy! I would recommend Impact Mouthguards to anyone with complete comfort in knowing they will be very pleased with the product and service. Ken M.
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January 2024 by Dustin Irelan
This is my second order from Impact these guys are phenomenal in all aspects of their business. The mouth guards fit amazing and other than my dog eating immune there were zero issues. Customer service was perfect. They custom designed my design as they didn’t have my camo I wanted.
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January 2024 by Ashley Yates
Ordered 2 mouth guards so far and both have been excellent! We use them for BJJ, and we love how they're not bulky and such good quality. Will definitely be ordering more! Also, the representative Julie was amazing!
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December 2023 by Bill Robinett
All five of my boys compete in MMA, my youngest being 13. The older boys have used impact mouth guards for several years and love them, so I decided to buy my youngest an impact mouth guard for Christmas. His mouth guard was held up because of shipping problems and when I contacted Impact Pam the big shipper was there to pull all the strings to make sure the mouth guard arrived as soon as possible. Not only is their product amazing their customer service goes above and beyond. Thank Pam for your amazing service and Impact for a superior product
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December 2023 by Trevor Cherryholmes
Perfect fit!Out of the dozen or so mouth guards I’ve owned in my life this one has been the best so far! Well worth the investment, and way cheaper than going to your local dentist and getting something similar.I ordered October 23rd, sent my mold back on October 31st, they were received November 7th, and I received my guard November 21! Awesome turnaround time for shipping from one side of the country to the other!
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December 2023 by Brian Beahan
Wonderful customer service. Flexible to my specific needs. Originally just used them for combat sports and the guards were outstanding quality. The dentist recommended I get one for teeth grinding and I took a flyer on their night guard since my insurance did not cover the exorbitant dentist made ones. Worked out great dentist said after about a year of having one there was no more signs of grinding. Love Frank and the Impact family.
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December 2023 by hao mai
Dentists are expensive in this economy. I recommend getting yourself a mouthpiece that fits perfectly to prevent a trip to the dentist. I won’t sugarcoat it: the steps as a first-time customer can be tedious, and a lot of effort will need to be put in by you to read the instructions and follow the steps to mold your impression. If your mold isn’t deep enough and you send it in, it will take more time to redo it. What I like the most about this company is that you will get an instant response from customer support. I never had to wait for more than a business day for them to respond. They’re reasonable and genuinely strive to provide a high-quality mouthpiece
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October 2023 by Magical Land of Az
I had high hopes for this brand. as I just spent 26k for a full mouth dental restoration... so I want to protect my investment.I am BLOWN AWAY @ how good the mouthpiece fits.I bought this piece for Boxing & MMA training.it feels so secure. it STAYS IN no matter what. I can breathe clearly & there's no gagging @ all.I had a small customer service issue, & Kathy (the tooth fairy) took care of me immediately.I do recommend this brand. it was easy 2 follow directions & they were quick 2 deliver the final product.My mouth feels safe.
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October 2023 by Kirk Burns
Excellent customer service and product! I’ve played hockey for the better part of the last 8 years without a mouth guard. I just couldn’t find one that fit without leaving my gums sore. Not only is my Impact mouth guard custom fit for my mouth, I was able to have it trimmed exactly how I wanted it so that I get excellent protection, but can also still talk without removing it. As an added perk, if you lose it like I did, you can order an exact replacement without having to go through the fitting process again.PS- I also highly recommend the Knockout 99 cleansing spray. It makes cleaning the mouth guard simple and also gives it a minty taste.
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October 2023 by T K
Sport: BoxingPerfect fitting mouth guard!!!! Top notch customer service!!!!I'm into boxing and was in need of a mouth guard for sparring. I got the quick fitting mouth guard from Impact. But due to confusion in instruction, my mouth guard was not molded properly and therefore became unusable. I contacted the Impact customer service and explained what had happened in detail. The customer service rep named The Tooth Fairy was very helpful and Impact was gracious enough to send me the replacement mouth guard.Anyway, while I am waiting for the replacement mouth guard, I had to grab the cheaper Shock Doctor mouth guard from local Walmart because I had to spar immediately. And soon I received the replacement mouth guard from Impact. While Shock Doctor mouth guard is decent fitting, the Impact mouth guard is at different level! The difference in the comfort and the protection between two mouth guards was unmistakable!I am very happy with the quality of quick fitting mouth guard from Impact and their customer service! I highly recommend Impact to anyone looking for top notch mouth guards.
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October 2023 by Jack Normart
Impact has made the process of getting a custom mouthpiece as streamlined as possible with excellent customer service along the way. Kathy Shepherd the Tooth Fairy helped me figure out everything I needed to get done after I had shipped my order and they made it the most painless process possible. Can’t wait to hit the Jiu Jitsu mats with my new mouthpiece representing my home country!
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October 2023 by Aaron
Kathy-The Tooth Fairy was so amazing with how quickly and professionally she assisted me with my needs. She is a class A employee and should be running her own team if she isn't already!! She has earned not only my business, but all of the other competitors and coaches I know as well! Thank you so much Kathy!
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September 2023 by grey j
Fantastic mouthguard and SUPER responsive customer service! I got to work with Kathy-The Tooth Fairy, and she was really helpful. If you're on the edge, it's 100% worth spending just a little more, especially with Impact. I'm recommending them to all my friends and family that need one.
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September 2023 by John Flores
I ordered a custom night guard from Impact Mouthguards and it has been a simple process from start to finish. The impression kit came in within a few days with clear instructions, the actual mouth guard came in about a week of me sending back the impression kit. You can tell it’s a quality product, however their customer service is by far superior than most other companies. Kathy-The Tooth Fairy is helping me with a small adjustment I requested and all I will say is every company should have a Kathy-The Tooth Fairy on their customer service team! Great job all around.