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November 2023 by Maggie Gorham
Arian up front was fantastic. After getting my car serviced today as I was about to pay he made sure to go over every service and explain what was done with the car and made sure I understood what I was paying for. He didn’t hassle me into getting other services done but made sure to point out specific things I should be aware of in the near future. I wouldn’t go anywhere else. Thank you Arian!
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November 2023 by Carlton M.
Mavis Tire & Brakes #865 4385 Ogeechee Road Savannah, GA, 31405 I am writing this letter regarding my most recent experience with Mavis Tire & Brakes. It is not often that I find myself writing to a corporation about a complaint, but this is inexcusable. The lack of customer care over the last 4 days is what I will be addressing. I made an appointment on Wednesday November 1st, to have my rear tire plugged. However, I was told that because the tire was a run flat that it couldn't be repaired but needed to be replaced. I was then asked by one of 1 of 2 young ladies working that day if I would like to order a tire because the tire I needed was not in stock. I agreed to order the tire and made another appointment for Friday November 3rd, 3:00pm. On Friday I arrived at Mavis for my tire replacement. The lady behind the counter told me that the truck would arrive that day at 5:30pm. Moreover, she told me I could wait, but I would be waiting for hours, and she would rather not have me waiting for so long. She also said that she would give me a call once the tire arrived later that day. At this point I had already taken off work to receive the service. I returned later that day at 5:25pm and was met by Dustin who stated that the tire truck comes at 6:00pm on Fridays at closing time. He went on to say that he was sorry for the inconvenience, saying he would give me a discount for my troubles suggesting I come back Saturday morning. I asked what time they opened on Saturday, and he said 8:00am. Agreeing to return on Saturday I wished him well and went back to work. Saturday November 4th 8:30am. I arrive at the Mavis (3rd day). Walked up to the counter and was asked if I would be leaving my car and I said no I will be waiting. Dustin said, "well none of my technicians came to work today so it may be a while". Now he received a call from another staff member who apparently went to pick up a technician from his home and was on the way to the shop. I breathed a sigh of relief knowing that someone was on the way to install tires. I waited over 4 hours for one tire to be installed on my vehicle. During this time both Dustin & the lady who told me to come back the other day at 5:30pm made & received several personal phone calls while telling customers they only had I technician working today come back either tomorrow or leave their vehicles to pick up later today (Not the customers fault you have no staff). While I sat there in the waiting area in amazement. Finally, after paying for my tire replacement with (no discount) for inconvenience. I ran some errands and went home frustrated. Saturday evening, I noticed a bulge in the replacement tire and damage from the installation of the new tire to my rim. After further examination the bulge was covered with rubber glue and visible wheel rim chipping damage (photos enclosed). Sunday morning 11:00am November 4th (day 4) of inconvenience I went back to Mavis to point out the damage to my wheel and tire. Dustin looked at it while on the phone speaking to someone the entire time. The lack of unprofessionalism during this ordeal speaks to a lack of training, accountability, and hiring the right people for the job. However, Dustin did promise to call me later today and make things right by ordering a new tire & repairing the rim damage. He said this while still on the phone never hanging up to professionally address my overall 4 days of hell at Mavis.
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November 2023 by Megan Cuesta
Chelsea was super knowledgeable and helpful! She helped me understand the differences between tires and decide the best quality and value for my budget out of what felt like an overwhelming amount of options. I really appreciated her patience and kindness in answering my many options and felt she had my best interest in mind is honest and not just the store making the most money Highly recommend seeing Chelsea for tires!
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November 2023 by Jim Giddens
I'm really happy with the service I received at Mavis in Crabapple. Chelsea is the manager and does a super job explaining the work being performed and making sure the job is done right the first time. All of my cars go to Chelsea's shop when they need brakes and tires.
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October 2023 by Cup C.
Great place! Super nice staff, easy communication and they even give advices to us cause we are not knowledgeable with car stuff
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October 2023 by Steve Boyer
I live locally in Milton - had a flat on one of my Mercedes S560 run flats on Saturday, I am getting ready to trade my vehicle - so thought I would purchase a Michelin vs, a Perelli run flat. Anyway, Chelsea -Store Manager caught it on Sunday and gave me a call and explained why I wouldn’t want to do this.(I had 3 other run flats).I am not overly that price sensitive- just didn’t understand the implications before she intervened and talked some sense into me-laughs. I tend to be pretty casual as you might be able to tell by my post. So, I was highly appreciative that I didn’t make yet another common Steve - bone head decision, drive off and find that I couldn’t return the tire that I had asked be installed. As usual, great service- but call out to Chelsea for identifying and taking an interest in getting it right! Thanks a bunch to my friend(s) wt Mavis!
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October 2023 by Kentrell Smith
I was so relieved when Alexis explained that my low tire pressure was probably caused due to the drop in temperature. I was sure I had run over a nail or screw. He made sure all 4 tires were properly inflated and sent me on my way. Thanks Alexis!!??
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September 2023 by Vamsi Tetali
I had a couple of tires that kept losing air. They checked them and fixed them within 30 minutes of me walking in. Great place that I’ll keep using for my tire needs. Chelsea was very friendly and knew exactly what to look for.
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September 2023 by Mista Dee
What life have you saved today ?With every tire, brake and lug nut properly secured you have saved a life. Thank you for serving your community. Your byproduct is sales. You have all sewed a beautiful seed. Thank you one and all - Mavis Team.
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August 2023 by FerrellKrista
Wow!! Would highly recommend this auto shop! Chelsea and Matt were very professional, very helpful & had great prices. Will definitely come back when its time though they for sure took care of me for a while to come!!
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August 2023 by Dawn Benson
I had a great experience with this location - Mavis at Crabapple. I dropped off my aunt's vehicle that had a lot of damage to the rims and tires from hitting many curbs. I asked Chelsea to give the whole vehicle a good checking over because we weren't sure how much damage there was. When she called to let us know what they found, she was very friendly, knowledgeable, helpful and understanding. She gave me the facts and answered my questions without any pushy sales tactics. It was actually a very pleasant experience. Once the work was completed, Alexis (I think that was his name) called and was also friendly. I wasn't able to pick up the vehicle until the next day and there was another gentleman at the front who gave me the keys and finished the paperwork. Everyone I encountered made the experience smooth and easy.I also did not realize they do more than tires and brakes here. The vehicle is a 2016 but only had 20,000 miles on it so she mentioned the fluids could also use a flushing. I couldn't get that done at this time, but I will be bringing it back to this Mavis when we are ready for that service. I would recommend this location.
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August 2023 by Nevada weatherspoon
Alexis was amazing!! I needed help with what I thought was a major issue with my daughter’s car tire. He walked me through everything in great detail. I did not end up having to buy a whole new tire. It’s great to have someone that will be honest with you and not just try to make you spend money for no reason. I will continue to be a loyal customer of Mavis at Crabapple!
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August 2023 by Konnectz Konnectz
Chelsea was amazing I got a flat tire and needed a specific Michelin tire and she had it delivered to her location the next day. I was so impressed because most people don’t even care about customer service Andy more but she did and she was so patient and told me don’t worry we got you. I would advise anyone who is in the area to go to this location because the other locations I didn’t have the same experience in the past.
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August 2023 by Summer Bolte
Quick great service by Mavis! Found a screw in my mom's car tire who needed to drive 2 hours and they got her care in at the end of the day to ensure safe travels home. Thank you Brian!
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August 2023 by Michael D.
This Mavis tire and brakes in crabapple is the worst experience I've ever had. Online there was an option for a reservation which I made however they do not honor reservations. When I called they said it would be done at 5:00 however that was a lie. When I question them he said it would be done in 10 minutes however it was not done until 6pm. I dropped my car off at noon so they had like my car for 6 hours. This is technically the worst tire center that I have ever been to. Please please please do yourself a favor and go somewhere else. I really mean it Go somewhere else!!!!!!!!!! Really I mean it, go somewhere else!!!!.. The worst customer service that's ever existed! There's no place in the world that you would get worse customer service than this place. Whatever they tell you it will be a lie. Within an hour period they lied to me five times.
