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April 2024 by Bryan Croft
Wow. The staff here know their stuff. Fitting for a tuxedo. The guy assisting me was great. Quick and easy process.
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March 2024 by Shelby Walsh
It was a very busy day during prom season but Peter was so nice and helpful we had such a wonderful experience!
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March 2024 by Chris M.
I attempted to return a pair of shoes I purchased online to the Brick and Mortar location near me as they were defective. The heel on each shoe was defective as each had a squeak inside the heel, not inside the shoe. It was a manufacturing defect, and a regrettable purchase. When I attempted to return them to the store, which is advised on the return instructions, I was told I would only be given a store credit because the shoes had a defined crease in the leather and the store would be unable to resell the shoes.First, patent leather creases immediately after you out them on.Second, a store should not try to resell defective merchandise, ever. It is no surprise why this retail company struggles, this is not how defective purchases are handled at a majority of retailers.I declined the store credit and just threw the shoes away. There is no reason to have a credit for a store with very poor return policies.Stand behind your merchandise and products or don't agree to sell them. It's really as easy as that.
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February 2024 by Nikki Price
Had an absolutely amazing experience here looking for a suit for my fiance for our wedding. Alejandro was quick to help us and VERY patient as we changed our mind on multiple occasions. He was also incredibly helpful at helping us pick things that matched because we had no idea what we were doing.
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February 2024 by Justin Slaughter
Team did a great job helping me find a new blue suit. Salesmen were not pushy while also suggesting a few accessories, but listened when I said no. I just wish they still had financing.
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January 2024 by Pennie Stathes
Wonderful! Not pushy and extremely helpful! Mason and Sebastian are top notch and we would recommend either of them to assist in your clothing needs! Will definitely recommend the store and staff!
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November 2023 by Colin Niebergall
Overall great experience!! Amazing staff!I ordered a suit from a mall retailer online and to my surprise they didn’t have any services to hem or resize my suit. I had an issue, and my event was in two weeks. I walked into this location and presented my problem; and staff here gave me a few options. We decided that the best option was to rent a suit to make sure I had something to wear for this event without any issues. I was measured, a suit was picked and my order came in without a hitch. I picked up my suit a few days before the event; suit fit great, was measured to make sure everything was right, and left. Drop off was easy and no hassle at all. Great experience and such an understanding staff that knows their business from end to end. Should have just originally came to this store instead of going to the big store in the mall. Highly recommend this store for all things suit oriented.
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November 2023 by Denis Tedder
Great customer service, fit was amazing, price for me who doesn't buy suits is a little much but with everything I bought it was a good price. Every one I talked to who worked there was very friendly and pleasant to talk with. Thank you for making me look great so that I can make my wife look amazing and I won't take anything away from her while I'm still looking good!!!
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November 2023 by AK K.
After frustrating experiences with some department stores and tailors, my fiancé and i came to the Northpoint Men's Warehouse tired and resigned. What ensued at this store was nothing short of wonderful and astounding. We were greeted by Tanya who immediately started showing us options for Tuxedos and in came Tom who started asking us questions, and patiently looked at all the pictures my fiancé had saved of styles he liked and answered all his questions. Tom was extremely knowledgable and knew exactly what he was doing down to recommending shoes, socks, bow tie, cufflinks, buttons etc all. Diana did wonders with recommending alterations and overall the BEST customer service, knowledge, patience, kindness and grace shown to us. We ended up not only getting the Tuxedo for the wedding but also a three piece suit for our rehearsal and future wear. We did exceed our budget but feel that the entire experience was well worth is and would come back here and recommend this specific Men's warehouse to everyone. THANK YOU SO MUCH
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October 2023 by Nathalia Luna
Husband needed a tux for a wedding, and everything fantastic, easy and so quick. The gentleman that assisted us was obviously very experienced, he knew exactly what to ask to get an idea of what husband wanted and offered great suggestions/recommendations based on that.Will definitely be back!
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September 2023 by Michael Francis
I came in here for a custom wedding suit. It was a great experience. The rep that helped me was great. We played around with several colors and styles, and it was dedicated service from start to finish. Very personal experience. My one complaint is that there were several options that up charges, but I did not find out they were up charges until I saw the receipt at home. I wasn’t lied to by any stretch of the imagination. It just feels like some of the additional charges were omitted intentionally. I would still recommend this option to anyone looking for a great suit!
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September 2023 by Barbara B.
Everyone was very personal and polite and quick to help, so I was completely shocked when during the shopping/trying on clothes that I was told "no" that my son couldn't try on a different color shirt because then they (the employees) "have to fold the shirts" so they "don't allow a customer to try more than 3 shirts" .... this coming from a salesman who's about to make commission off of an almost $600 sale he's making off me! I believe I overheard another salesman tell another customer the same thing. Not sure if this is a company policy (of 3 shirt maximum), but if is, I Highly recommend corporate to reconsider this policy. I will not be back.
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August 2023 by Rob Huey
Excellent experience in a very busy store.I needed to get a new suit for an interview so I went to the closest store I could find. I found several reasonably priced suit separates and then the fun began. The store was absolutely slammed but I had 3 associates help me out with questions and got me through the process including picking out shirt, new shoes and a new belt.I did get the wrong sized shirt so when I went back today to pick up the altered suit I did an exchange. I also asked about an online promotion and they honored it in the store.Even though it’s a busy store and I would have liked more individual attention, they got it done and were professional about it. I will definitely be back.
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August 2023 by Andrew Collier
When you go here ask for Tom, he did a great job helping me, had to do some returns and he made sure I got the best price. Highly recommend.
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August 2023 by Predators H.
Very nice staff super helpful and told me everything I needed to know. Think that they turned some stuff around. Great experience
