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February 2024 by LogansView C.
We came to this store with the intent to make a few purchases to add to our collection. However our 4 year old son has autism and has trouble controlling his impulses. This led to him accidentally knocking some things down. The clerk came over and said "don't worry about it, I got it" we apologized and after he picked them up he proceeded to scold our son. That is no way to treat your customers I get that you have a business to run but don't take it out on children. Especially in a place that sells toys...
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October 2023 by Marlon Nelson
I was in this store yesterday and the business model for this store is terrible. They are charging 2 to 3 times the value of their Funko pops. Even common Pops are overpriced by $10-20. The reason was that they buy the pop at that high price and resell them for what they paid for it. I can see $10 over rare special editions but $30 -40 over is a joke. I saw a pop in my collection that was listed at $85 over the market value for that item in mint condition. No collector would buy a pop that overpriced. Customer service there is not the best as well.
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September 2023 by Nick Cauler
An older Karen looking lady just accused me of stealing a little $5 pop Funko keychain. Have spent hundreds at this store and was about to buy more Funko pops on clearance. I absolutely cannot stand the profiling that just occurred.
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July 2023 by Beca Cardona
I've purchased items at this store a few times with my kids. The prices are not great ever, but they do have items that you might not find somewhere else. The issue that I have with the store is the lady that works there. She must be the owner. She has zero customer service skills. She follows you around. If you pick up an item she immediately tells you not to open it. It's truly an unpleasant experience. If she was kind, people would buy more. I've walked out several times due to her attitude. When you have to compete with places like Amazon, you can't have that type of attitude at a mall.
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July 2023 by Cynthia Smith
I tried putting the items I was going to buy in my shopping bag so I wouldn't have to carry them around, as pop figures are a pain to carry when you're buying several at once. I was almost immediately accused of shoplifting and called a slur by one of the employees. Not a great experience as I do this at other stores and never get harassed by employes. I understand being weary of thieves, but to be so blatantly rude and call me a slur to my face is unbelievable.
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June 2023 by Alia Boutorabi
I recently had an unpleasant encounter at this toy store. Despite my children purchasing toys there, we were denied a simple exchange just one hour later without any prior indication of a final sale policy. Additionally, the prices of their toys were noticeably higher compared to other stores. I strongly advise against shopping there due to their unhelpful service and inflated prices.
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June 2023 by YoNasDa Lonewolf
So I have been collecting Funko Pops with my son since 2020. The staff have been teaching me how to collect. So even though they sell at market value I have seen an increase in the pops I purchased that they advised me on. Scott is a seasoned collector since “wacky wobblers”. There has been times where I wanted a certain Disney pop or pop icon and he would tell me “no don’t get that one” and he’ll find me an alternative. He has been very honest with me and my son on this journey. Once you explain what you’re collecting, he will guide you. My nephew collects anime and the ones Scott suggested have all increased in value as well. He always advised us to have fun with collecting as well. He knows we love it but we are “investing” so he truly has helped us get there. He has made our collecting fun.
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June 2023 by merrill ahlzadeh
The sales woman is a lunatic. We were laying out the Funko pops to decide which ones we want and she said several times do not leave them in the bin and we said we would not. When I took the items we selected to purchase I told her I always put things away and I’d appreciate her not assuming we would leave them in the bin. She said it’s their policy. I said it’s your policy to assume I’m going to leave items? Then she proceeded to tell me goodbye these items are no longer for sale! She’s crazy. I left and she called security. I have purchased many things from here but never again.
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June 2023 by Mikayla **********
They had two of the same plushies priced drastically different. One was 100 dollars and the other was like 30 dollars. Seriously be careful if you want to come here they seem like snakes!
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March 2023 by Andrew Ellis
Absolutely disgusting prices. Awesome selection but so overpriced you can literally buy the same pop 2-4 times over anywhere else. $100 for spider-man 3 pack?!?! Almost guaranteed it’s run by scalpers. Most collectors will/should steer clear!
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December 2022 by Erika Roman
Overpriced and they gatekeep the good pops. I decided to look through the cabinets ON THE SHELVES that are accessible to everyone, and I saw a chase (rare) pop, but I was told that I cannot look through there.
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October 2022 by B Davis32
Being that It was my first time in the store yesterday since being back in the states, I was blown away!! The women who were working , helped me out, answered all my questions, gave me some great info and were very up front and honest with me. I received great customer service the whole time I was there and ended up getting a RARE POP that I couldn't find nowhere else at the price I got it for Great prices. They're COLLECTIBLES. In the long run, it's an investment type thing and you get what you pay for. Can't please everyone. Beautiful store . Great selection and I will be back.
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September 2022 by Lily T.
I've never in my life felt so uncomfortable in a store before. I came in here the other day and it was an older woman working here. The minute I came in with my s/o I felt as if the woman had an attitude already. Her facial expressions gave it away and not only that she kept following us around the store. What kind of business allows their employees to act on these microaggressions?
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September 2022 by sean jackson
I don’t usually like to give bad reviews for collectible stores I’m actually a huge fan of collecting things I collect a lot of pop head I collect a lot of figurines and I’m a big lover of anime an organization. But this store although very organized there is something you need to watch out for, I went in there and bought a $50 pop head of Dragon Ball Z. Second thinking my purchase I decided to look up the value of my item online and come to find out my pop head was worth $30. I was very mad and try to return it but they refused to take it back. I will admit I do not see this figurine a lot publicly. But I still feel somewhat gypped. I will also say if and search to find a certain item or figure rain today they may have it in stock but it will be priced more.
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September 2022 by That Dude
This place is run on buying from other companies and reselling, if you don’t want to pay extra from something try the Funko app, Walmart, Walgreens, target, or visit your local stores