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February 2024 by Cindy J.
Dirty gym with old equipment l, machines, and torn up exercise mats. You're better off working on the bare floor than those dirty floor mats. The green turf needs to be replaced and it's just way too small and cramped at this location. The whole gym needs a renovation and deep cleaning with new equipment.
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November 2023 by Christina H.
I love the classes - especially Body Pump and Pilates. Highly recommend if you're looking for reasonably priced group classes and childcare while you work out.
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October 2023 by Lee Anne Holman
This gym is unethical at best borderline criminal is more like it. While living in Georgia we enjoyed the facilities and classes just fine but in May of 2022 we moved from the state across the country. Before we left we “canceled” in person was told great just follow it up with an email; no email address was provided but we used the crabapple email address thinking that was acceptable. Since then we have emailed repeatedly, sent a certified letter, blocked the merchant with our credit card (they change their merchant id number regularly so it only works temporarily) and still have managed to get charged every month. Only today after I threatened to call the police and file a fraud charge was I informed there was a “special” email address for cancellations. Their own records show that we haven’t stepped foot in the gym in over 600 days. Yet, we have been charged consistently even though we have tried again and again to cancel. Beware it’s great while it lasts but when you want to leave it will cost you loads of money, time and energy.
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October 2023 by LeeAnne H.
This gym is unethical at best borderline criminal is more like it. While living in Georgia we enjoyed the facilities and classes just fine but in May of 2022 we moved from the state across the country. Before we left we "canceled" in person was told great just follow it up with an email; no email address was provided but we used the crabapple email address thinking that was acceptable. Since then we have emailed repeatedly, sent a certified letter, blocked the merchant with our credit card (they change their merchant id number regularly so it only works temporarily) and still have managed to get charged every month. Only today after I threatened to call the police and file a fraud charge was I informed there was a "special" email address for cancellations. Their own records show that we haven't stepped foot in the gym in over 600 days. Yet, we have been charged consistently even though we have tried again and again to cancel. Beware it's great while it lasts but when you want to leave it will cost you loads of money, time and energy. As one person said it's like Hotel California... you can check in but you can't check out.
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September 2023 by Patrick Barden
The gym is nice with good facilities and a good equipment. What really ticks me off is we have tried to cancel the member ship about 4 times and we keep getting charged. We have followed their instructions on emailing their membership group and they still charge us. This shady business practice that some gyms deal in drives me crazy. To me it doesn't mater how nice your facility is if you have no integrity.
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September 2023 by Melita Harris
Good gym but there is NEVER any parking the same vehicles hog the same closest parking spots every day for hours and that makes other people park all the way in the back with no consideration to the other paying members.
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July 2023 by Covalent B.
Any bad reviews I've seen are a complaint about the kids in the gym making things more difficult. Yes teenagers tend to be unaware. So raise your kids better and maybe the only thing you're complaining about wouldn't be an issue. Gym is great.
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July 2023 by Victoria Segat
This review is because of the air conditioning and is not a reflection of the staff. I give the staff 5 stars.The one star is because the air conditioning has been broken for a while now and there’s no excuse as to why it’s broken in the middle of summer with 90° days. The reason it’s a big deal is because it basically feels like you might as well be outside during your workouts, especially in the powerlifting room and (used to be basketball court) secondary weight lifting room. Also, there’s equipment in the powerlifting room that was coming apart as I was using it.OneLife, what’s your plan to fix this?P.S. - I don’t want a generic “HR/ I’m sorry to hear…” answer to this. This isn’t the social media manager’s responsibility, it’s the decision maker for OneLife Crabapple. I know there’s been other complaints but no response. Unacceptable.July 19 Update - OneLife has fixed the air conditioning issue and responded to my review and listened to what I said. Updated to four stars!
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July 2023 by Hema Balaji
The AC in the gym has not been working for 3 weeks now. With the hot weather we are experiencing, it really affects our performance and workout.Despite multiple complaints, there seems to be no action taken or communication from the General Manager around steps being taken or a timeline for the fix.Is Onelife Fitness - Crabapple cutting costs at the customers’ expense?We have been members for many years and this is very disappointing!! They are taking existing members for granted.New members- please think twice before joining.
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June 2023 by Leslie A (Apricot)
Love my PT and staff!! This Onelife Fitness is well maintained. Only area of improvement is that PT members need a dedicated space. Please get rid of movie room and dedicate this space for PT (racks, benches, weights).
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June 2023 by K S
Gym is really nice and staff is very friendly, just pray you don't have to ever cancel or you'll have to jump through hoops and pay more fees than make any sense at all. It's a shame, would loved to have recommended them. They say after every post like this that they can't find your account. They can, they just want it to look like these are fake reviews i assume which they aren't. The corporate office had no trouble finding my account and I already emailed them at the email address they said to email them at.
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May 2023 by Noneya Business
SCAM ALERT!! Signed up for personal training for 12 weeks. Trainer was late, didn't show up, scheduled wrong days, and was sick. Lost count of the sessions. Went to cancel when I thought I had 4 sessions left but found out there was 3 left. So they wanted to charge me another month for not giving them a 1 month notice. No empathy on their part. Came home canceled my credit card. Will never go there again. I think this is dome by design to scam you out of money. NEVER sign up with recurring payment. They can fleece your account, even if you put a stop payment on you card. Luckily, I do monthly payments but still cancelled my card out of an abundance of caution.Heads Up! The Auto Reply is just that, an auto reply. They are not responding to my email. Buyer beware. It is like the Hotel California. You can check in, but you can't check out!
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May 2023 by Nicholas Iezzi
I love this gym. I have been going to the one in Dawsonville because it is close to my job. I miss this one because you must immediately use a machine. I am returning to the habit of going in the morning but easier said than done.
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May 2023 by Valentina Love
I have been going here for years but recently they have been declining , machines broken for months without being fixed or replaced . Tanning bed broken for months now , what's the point of paying for the membership if you can't use all the facilities. Then they play d*** like oh that just broke , umm it's been broke for months . I will be looking for a new gym.
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April 2023 by Audi Driver
Typical gym high pressure sales. After 3 months never used and decided to get a pro-rated refund. Was given a number to call, they said to call the GM at the gym. Left multiple messages with no return call. Sad as I had intended to rejoin after I was better organized/motivated but not now...
