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November 2023 by DMG The Label
I am not sure if Justin Graves is fit for this company. He does not represent the things I was told about PAC and the reviews I have seen other employees receive. I wish I had asked for Dwight or some other rep I’ve heard great things about from my referrals great experiences. Justin- Poor communication— over talks you — cuts you off mid conversation — does not follow up when he says he will— and continued to lie about his updates. If I ever need work done again I will be sure to ask for a more reputable source there. He is lazy, inaccurate with no sense of urgency and lacks professionalism. I don’t mind waiting for good work/service for type of cars I drive I want the best doing the best but I do mind being lied to on several occasions— management should step in and screen this guy more closely. He doesn’t even walk you to your vehicle when you pick up your car— not personable at all- walk me to my car show me your work- be confident do not be a buster! Respect my money and my status if not it looks like you (Justin) have an issue or problem dealing with prominent African Americans who drives beautiful cars and runs multiple successful businesses. I also get that it takes time to produce good work but nobody’s high end vehicle should sit for months without turning the engine on occasionally and get the oil running through the engine. I am taking my vehicle in for a multi just because I can’t trust that I got top notch service based off my rep being so unreliable. I had just got my car serviced by dealer one day before my wreck got my car back brake light is on when they marked brakes excellent, wiper sensor is on and it has wiper fluid- dealer even took a look for me— having the alignment checked too because it pulls - you cleaned my vehicle but sat it outside so when I pick it up it was covered in dust. Why not keep it inside and pretty until it is picked up. I Came the same day it was done. If the multi inspection comes back with any issues I’ll come and speak to management directly.
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November 2023 by nate rowland
My Honda Ridgeline was in an accident and this shop walked me through the process. They worked with the at fault insurance company to collect payment. On top of that they did a great job with the paint work, it looks like factory work. Great job.
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October 2023 by Jared Kornbluth
Performance Auto Collision did an amazing job repairing my 2019 BMW X3, after an unfortunate accident that damaged my left rear door and left rear quarter panel. The damage didn’t look that bad at first, but it turned into quite an extensive job!I really appreciate Brian Jennings keeping me informed and working with Progressive to get my X3 repaired… it’s so close to being paid off, but was so very close to being totaled!Brian also worked with me to order and swap out my roof rails to black from silver, once I found out they were able to move forward with repairs. The option wasn’t available when I built the car, but I have always wanted the black rails. Since they pretty much had to take my whole car apart for the accident repair, it made for an easy install, considering the headliner was already removed!I have to make special mention about the paint job… it is flawless. There is not a single fish eye and looks like it just came out of the factory! You can’t even tell there was a repair work done, I am beyond impressed! A stellar job!!!It may have taken a bit longer to go through PAC, since it wasn’t a preferred repair center with my insurance company, but it was so worth the wait. They really pay attention to detail and get you back to a feeling of new. I intend to keep my car as long as I can and PAC made that possible! If I ever find myself needing bodywork again in the future, I will certainly be coming back. I highly recommend Brian Jennings and the team at Performance Auto Collision!!
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October 2023 by Garrett Beaver
Great body shop. They were super easy to work with and I couldn’t tell the car was ever damaged because it was such good work. They painted nearly half of my car and it matches perfectly. Jeff was super responsive and went over the top. I would recommend this body shop.
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September 2023 by Youze Zhang
Shout out to Performance Auto Collision, Inc.! I didn't expect the buffing can give me a result this good (it's not perfect as a repaint of course, but ill take that)! Thanks Brain for the help, they didn't even charge me!Also thank AP3 Paint Protection for the reference.
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September 2023 by alexia u
Highly offended by staff. Lied to. Had a drivable vehicle dropped off and as stated by ************************* I ripped parts off that cannot be put back together without consent. Have recorded conversations of lies. Told he had a contract that gave him this ability to do so, then months later lied stating he had called my spouse and was given verbal permission. Belittled unfairly. With all attempts I have made to resolve this matter. Seems no staff or ownership in the company wishes to help with resolution. I have been laughed at, mocked, told to keep my issues inside my household, clearly told by ************************* he would only speak with my spouse regarding my vehicle. Its lies on top of lies. This is not a company that shows worth in trusting.
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August 2023 by Grace Lanier
Delightful service from Justin who kept me informed on the timeline and handled the rental car return. They detailed the car and it looks better than when I purchased it. Even came in slightly under budget - I highly recommend them!Service: Body & Trim
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August 2023 by Allan Coalla
Took in my SQ5 for a door replacement. The car ended up looking like it had just come off the factory floor. Jeff was fair and transparent through the entire repair process. I would not take my cars anywhere else.
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August 2023 by Lauren Brubaker
Another fantastic experience with Performance Auto Collision. They are the only place I trust with vehicle repairs. Their expertise is unmatched and their customer service is top-notch.Service: Body & Trim
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August 2023 by Danielle M.
Jeff has to be the most rude employee I've come across in a minute. Save the attitude for your wife dude! His customer service is horrible! He's disrespectful & arrogant! Definitely shouldn't be working at the front desk! I would NEVER recommend taking your vehicle here! Car wasn't fixed properly but somehow he found that to be my fault...took over a month for a minor repair..vehicle wasn't even in a collision!!! Absolutely unacceptable behavior! Should be reprimanded or better yet terminated!!!!!!!! Meanwhile I'm sitting here waiting for them to fix my vehicle correctly
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July 2023 by Brandon Hatfield
Unfortunately after having them work on 7 different vehicles over the years, 2 Ferraris, 2 Audis, 1 Infiniti, a Volvo, and a Benz, today I was informed my money was no longer welcome. I asked to get an estimate that basically duplicated previously done work by them, and whomever I spoke with said they don't do that and refused to even look at what I was asking. Very disappointed because they have done such good work in the past, guess I will no longer get to experience that nor find out if they still do good work.Services: Exhaust
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June 2023 by Valerie Dowling
A refreshingly great experience! Exemplary customer service is hard to come by these days, but the customer service I received at Performance Auto Collision was exceptional. Thank you to Justin Graves for keeping me updated on the status of my car repair and answering all my questions. The work was flawless. You would not be able to tell that the car was ever damaged.Service: Body & Trim
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May 2023 by Carole C.
This shop and Magnum Collision in Marietta are both owned by the same company which owns four Blue Martini nightclubs. They know nothing about body shop businesses. The review from 3 years ago is by the owner, Sal A. Not ethical or credible.
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May 2023 by Carson
Justin and the team at PAC provided efficient communication, quality work, and excellent customer service while I had repairs done on my RS3. The bumper now looks brand new, and they even went as far as to detail both the interior and exterior of my vehicle. They are now my go-to and recommendation whenever auto body repairs come to mind.Service: Body & Trim
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March 2023 by Katie Garmon
Jeff is hands down the best! I got into a car accident in January and I had called around to so many places who was booked out until June to have my car repaired. I called Performance auto and spoke to Jeff and he was able to fit me in within the next day which was a Tuesday. I dropped my car off the adjuster came out and by Monday my insurance company already paid them and they got started with the repairs. They had my car fixed before we left out of town two and a half weeks later. The quality of work is phenomenal. I could not believe how good my car looked after they were done. I cannot thank Jeff enough for working so hard to have my car done for me and for everyone at performance who did amazing work. If you need any kind of auto repair done I HIGHLY recommend them.
