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February 2024 by Amilya Nixon
I have been into this Petco on two separate occasions. The first occasion was back about 4 months ago. I had asked for assistance the employee informed me that they would be right with me. I stood for about 30 minutes as they continued to help other customers that came after me and continued to inform me that they would be with me in a moment, until i finally decided to walk out and take my business elsewhere. The second occasion was just today I went to adopt a hamster with the hope that the customer service had approved. I purchased their enclosure that they had on display directly under the animals cage. The employee then told me that i could not adopt the animal due to the enclosure i had purchased for the animal, even though they sale this enclosure specifically for the hamsters. I then asked to speak to a manager, she informed me that , the fact that they sale these enclosure for these animals but do not recommend them is a corporate problem, and that she would not be letting me adopt an animal. She refused to give her name. The employee who was helping, her name is Nik.
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February 2024 by Chelsi Nixon
Customer service was terrible, manager refused to give her name but yet the associate is made to wear a name tag. Store associates name was Nik. They wouldn’t allow me to adopt an animal because I bought all items to care for the animal at their store for store pickup. Because I wouldn’t by the 200$ hamster cage and set up they wanted me to buy. When asked for explanation on why they sale that hamster cage and won’t allow me to adopt and why the hamster cage is on display. I was told that it’s a cooperate issue and they shouldn’t sale those cages but cooperate won’t listen.
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January 2024 by Amanda Skinner
Friendly & knowledgeable employees!
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January 2024 by Seferino Patino
I was greeted when I entered the store and also was asked if I needed help finding anything.
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December 2023 by Martha E.
I got to the store only 5 minutes before they closed on a Sunday. Not only did they not have a problem with that, but also, they took their time helping me. Check out was expeditious. There was somebody checking out, so they opened a new check out. The staff was professional, kind and friendly. I love my neighborhood Petco!
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December 2023 by Amanda Seamon
The woman who helped me was extremely friendly and helpful. My only complaint is Petco's exchange policy. I bought a large in the Mrs. Clause outfit, and when it arrived at my home, it was extremely tiny. It wouldn't even fit my small Jack Russell! So I just wanted to exchange it for a bigger size (same retail price). The only difference was that I bought the tiny one on a black Friday sale. Well, by the time it arrived at my home, I went back in, and petco wouldn't do an even exchange for the price I paid for it on sale. I had to pay the price that it was the day that I went in. I've never seen a company do that.
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November 2023 by Kanesha Patterson
My fav Petco just happens to be the smallest!Store ExperienceThe staff here are super friendly, accommodating, and welcoming to each pet. The variety of items and availability is always on par (for the items that my pet uses). The rewards system is comparable with other competitors.LocationPlenty of space for parkingNearby shoppingNearby restaurantsProduct & PricingHigher quality items, paying ~$10-20 more overall than I would at competitor stores for similar items, yet different brands.
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November 2023 by M F.
After they cancelled my appointment I had to reschedule to have my dog groomed. Then when I got there Tabitha refused to groom her. Horrible customer service. Horrible location.
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November 2023 by Leonardo Dominguez
Today. 10/27/2023. We had a grooming appointment established a week before. They send and email confirming the appointment, two days later they send call asking to confirm the appointment again, wich I did. And yesterday they call several times asking to reconfirm the appointment. How many times we suppose to do that. We had our appointment at 8.30 today and I got there 10 minutes late the door was closed, and wasn't able to get in, finally the groomer comes out and tells me that i am late. In a bad mood. And I didn't like her attitude so I responded that if she didn't wanted to do it just to said it. Wich she did and I loose it I called for the manager and the manager trow me out of the store. . Today they lost a customer who buys for tree dogs, two cats and chickens, we olso bring them to the bet clinic. To bad I used to like the store I guess we are going to petsmart from now on.
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October 2023 by Jazmine C.
Unfortunately Petco in Alpharetta canceled my grooming appointment without a phone call to explain why. After calling and speaking to a very unpleasant and unprofessional staff member I was told my dog was flagged for biting which makes absolutely no sense because we frequent the Milton location. Highly disappointing and frustrating, be advised it seems this Petco may do as they please without any explanation or logic.
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September 2023 by Bill Pearlman
Very nice young lady working there. We talked for quite a while about dog food ---- she was very smart and well informed.
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September 2023 by Dime M
I do door dash orders here and the young man at the front always takes the time to help me. His customer service is excellent.
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August 2023 by Swetha Vankadari
I waited for 45 mins just for a fish no one there to help. I went multiple time to front desk for help the lady was in phone all the time she said she will be there in a minute that never happened she was busy with phone the entire time. Very bad customer service.
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August 2023 by Ashley
First time in this location and a bald head man with glasses runs into us right as we walk in. Doesn't say excuse me , hello or anything . Just rude. Ran towards a young man at register who seems to be busy flirting with the groomer behind the register. I went to go get dog food just to step in dog feces. It already had been stepped on, as there was a trail. If the workers here would have been working it's very noticeable and would have seen it. I grabbed my bag of cat food and head to the counter just to see 3 huge cockroaches on the floor. And no this is not a feeder cockroach. It's a cockroach that invades into the foods and snacks here. Disgusting and will never be back to this location and do not recommend for others to. Check your food items before purchasing.
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July 2023 by Noah Rose
Reptiles are neglected here. Enclosures without water, humidity is far too low for many. Very upsetting to see.