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March 2024 by Marijn Deurloo
Well done, Frank G and crew! Happy with our new system!
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March 2024 by Vin Patel
Great job by our technician Frank G. with our alarm system install. I also appreciated his on time appointment arrival and his review of the alarm system functions.
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March 2024 by K Shepherd
i purchased the system and every upgrade they offer. Whenever you have the slightest issue, including a Modem swap out they charge you $150 for a visit. Everything is a upsell for items you do not need. Have had Tech have to come out 2-3 times for basic items. Go with a reputable service where they are truly technology focused and support Customer Service.
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March 2024 by Robert Fenili
Phoenix installed two security cameras. The serviceman (Frank G) was prompt and very professional. He gave us options on where to install them, made everything easy to understand, and provided the pros and cons of each option. When we made our choices on where to install them, he installed the cameras and walked us through the software step by step regarding how to view videos produced when the cameras were "tripped." I would rate the experience at five stars.
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March 2024 by SW
Great service, communication, and instructions from Frank, Josh, and Will!
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March 2024 by Jennifer Powley
After speaking with Aaron P. I was able to solve my issues. He was calm and reassuring as he walked me thru the problems I was having (operator error). Highly recommend this company for having such knowledgeable support staff.
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March 2024 by Harsha Yerasu
We had a design appointment with Phoenix systems as part of our design options for our new house. But some of the recommendations didn’t turned out well. I really think Phoenix systems shuttle have done a far better job
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March 2024 by Robert Gettys
Phoenix did the pre wire for my new home. They do not install anything but the cameras that they sell (I prefer Nest which they won’t touch). They left wire hanging out of the outside walls of my home open to the elements. The ends were not terminated (crimped with end pieces) inside or out. They also didn’t label the wires well enough for me to install the cameras I wanted easily. They often didn’t return calls. After multiple complaints, they finally agreed to terminate the wires. I do not recommend them due to the series of unprofessional actions described. I would forgo the security rather than pay them a dime.
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March 2024 by Melanie Swart
Luis and John were amazing, very kind,professional and efficient.Very thorough with all their teaching, and showing me how everything works.
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February 2024 by Bradley Kidd
Purchased several thousand dollar package internet and smart home package from Phoenix Systems. Install was super sloppy and incomplete. I had them come back out to the house and it’s still incomplete.
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January 2024 by Mark Williams
Horrible customer service. I have had my system with them 9 months and have had 3 service calls. They require a service call for mundane services (all at home owners expense). There are better service providers out there.
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January 2024 by Amy Tans
AVOID THESE SCAMMERS!!!! I had to pay over $8000 to cancel my subscription with them. They installed everything weeks after my initial date. Then my cameras didn’t work so they sent out technicians 3 TIMES. In which I was charged $100 AN HOUR FOR SOMETHING THEY NEVER INSTALLED OR FIXED CORRECTLY, yet I’m the one who has to pay???? Then when I couldn’t get any usage of the equipment, I wanted to cancel and they said I could only cancel if I payed off the contract which I was going to have for years. I had to dig into savings to pay them $8,000 just to cancel. I’ve never been so infuriated in my life. It took my awhile to even make this review because I thought I was the only one who was dealing with this. Come to find out, their google reviews are FAKE!!!!! And they prey on us elderly and apparently foreigners who don’t know better. I hope someone sues them because I don’t have the strength to
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January 2024 by Kimberly Bocian
I just had a wonderful experience I wanted to tell everyone about. I had 2 issues with my home automation. I called Customer Care at Phoenix and was connected to Aaron P. He was outstanding. Patient, clear and successful. My garage lights were in malfunction. I had tried to unplug my system before my call but that didn’t work. Aaron suggested to recycle the breaker. If that didn’t work it might have been an electrician issue or Phoenix? Both costly visits to figure out who owned what. Anyway, it worked. Aaron fixed it. He also helped me to understand why my doorbell was not ringing my phone and now I can manage that myself going forward. $0 cost to me. 100% Phoenix lifetime customer. Thank you Aaron P.
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January 2024 by Michael Barron
The entire Phoenix Systems team is incredible from Jason P getting what A/V I needed lined up, Bonnie scheduling all the work then having professionals installers Adam and Will. Adam and Will showed up on time, were very methodical and made sure we were happy with all placements before installing. They have always been professional and very affordable when it comes to options. I have worked with Jason on home security, wiring, Sonos installations and TV procurement and mounting. You will not ever see a wire. It looks like your TV is floating. If you are in the market, give Phoenix a look as you will not be disappointed in the professionalism and work they do!
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October 2023 by G P
Amazing experience. As soon as we entered, we were greeted very warmly. Eric was our guide throughout the buying journey. He explained everything so well. Did not rush us. Gave us very good and budget friendly suggestions. Overall 10/10.
