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September 2025 by Harrison Hobbs
I moved my stuff into a storage unit here back in January. I signed a contract that included my monthly rent fee, $102. My payment has been on autopay ever since, but I just found out that I only paid that rate for 2 months, and ever since I’ve been paying $156 per month. The customer service rep informed me that their rates are not locked in, so they can increase my rent at any time with no explanation.
I asked for a refund, and to be transitioned back to my original payment amount. The rep told me that wasn’t an option, and that if I didn’t like it, the demand for storage units was high, and they’d have no problem filling my unit.
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July 2025 by Pete Myers
Great at this location
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July 2025 by Lionel Bourn
Wonderful experience renting a Unit today. We were able to talk to Angela who is in their Regional office who facilitated a no-hassle rental over the phone. The facility is neat and clean and we were also asked if we needed further help by someone on the premises.
I feel the rate is reasonable and recommend the Maxwell Public Storage facility. I also like the app for the phone that appears to be well functioning and easy to use.
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June 2025 by Victor Hernandez
This location is im what looking even though I spoke to Janice at another location she lead me in this direction should have more employees like her who can help no matter where they are
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June 2025 by N P
The process of getting a space was awesomely superb.
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May 2025 by Heriberto Aguilar
DO NOT TRUST THIS LOCATION OR TAKE WHAT THEY TELL YOU AT FACE VALUE.
When I rented a unit here, I brought my own lock like the contract says I’m supposed to. But the staff refused to let me use it and forced me to buy one from them. After I moved everything out, cleaned the unit, and left it completely unlocked (as I was instructed), I was told by staff that I didn’t need to do anything else.
Weeks later, they started harassing me, claiming I left the unit locked and still owed money. That was a lie. I had the lock and key the whole time, which my wife personally saw. I was pressured to drive all the way back just to return a lock I owned, and when I got there, I was treated with disrespect and attitude for no reason. I wasn’t even allowed to look at the unit to confirm what they were accusing me of and they told me to leave.
Now they’re trying to use the date I returned the lock as proof that I was still using the unit, which is completely false. It’s been months and they’ve still shown me no evidence to back their claims, because they don’t have any. All they’ve done is send me the same generic email responses from their escalation team while continuing to push a charge that has no legal basis.
If you rent here, keep detailed records, and don’t let them force you into anything that’s not in the contract. This location has no accountability, and the way I was treated, after doing everything right, was completely unacceptable. I’ve already reported them to multiple state and federal agencies.
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May 2025 by Frruttty
Definitely recommend this storage facility off Maxwell Road! Super nice property manager, Missy is great!! Been here a year and never had one issue.
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May 2025 by Alex G
Rental was great
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May 2025 by Mike
Missy was incredibly helpful in guiding me to my unit and promptly answered all my queries. I highly recommend this place with Missy being in charge.
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April 2025 by AnneSprinkles66
Missy was very helpful!!
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April 2025 by Eugene Allen
Service was great here.
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April 2025 by Walter Sapp
Very clean storage spaces
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March 2025 by Jason Javer
Clean property and Great staff..
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March 2025 by Scott Gadolin
Easy to reserve and access the unit; however, the gate to the property has been stuck in in up position for over 6 months. No action taken by the management in spite of several reports/phone calls. Note: I have updated this review after the district manager called me and explained the situation. There had been an accident and they are waiting on a repair. I have been promised a call back when the issue is resolved.
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February 2025 by Jon Bentley Moore
Janice was very helpful updating my new info and DL#.
