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March 2024 by Jeff H.
Make sure you get everything clearly in writing that was discussed. Our sales representative made statements about things he did not know about.
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March 2024 by Mukul Deshpande
I wasn’t happy with their tire service. Earlier last year I had my tires replaced from them which comes with 2years warranty(as I was told at least). Yesterday I had one of them flat. After taking it to them, I found that it’s actually only 1year their warranty fully covers the tires and after that is just prorated for rest. I had just crossed the 12 months mark by 2 weeks so I thought even prorated would be good amount. To my surprise it’s less than 1/3 the cost. So the same thing they would have covered fully 2 weeks ago, now only covers 1/3. That prorated logic really doesn’t make much sense. I got my tires replaced from them knowing it’s more expensive than other places to avoid such fine print issues.Today a year later I had a flat again and I was not surprised by their warranty scam. Apparently if you use warranty to proratedly pay towards replacing tire, the new tire doesn’t have warranty. This a huge scam.They don’t communicate with their rbm finance team regarding their warranty package as I was given conflicting information from their service tire guy and their finance team who’s in charge of their tire warranty package
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March 2024 by Mendy Short
I had the pleasure to work with Sid Karaca at RBM of Alpharetta! He was exceptional! He is very knowledgeable, helpful, and not pushy! We will get all of our cars from RBM of Alpharetta and work with Sid Karaca as our sales expert!!
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March 2024 by Mark Kreikemeier
Kyle was great to work with. He went over and above what I expected. Made the car buying experience easy!
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March 2024 by Scott Osborne
Lori Mohr is the best to deal with! No games that you typically go through when buying from a dealer; She really makes buying a car fun and simple. Answered all my questions, was accommodating, took time to get the cars settings personalized for my wife and followed up after we purchased the car. Everyone I met with during my buying experience was terrific - Alan, Rachael, Neal, etc... I was a bit hesitant to walk into a “Mercedes” dealer but my experience with RBM of Alpharetta was great. They really made me feel comfortable and the prices were comparable to other luxury cars in that class. Looking forward to enjoying our car for years to come. Thanks Lori!
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March 2024 by Daniel Thompson
Service Advisor Toby does exceptional work. Very happy to have a professional and trustworthy service team for my vehicle. From fielding small requests, to handling large service needs, Toby has earned all my future business.
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March 2024 by Siomara Mims
Lori Mohr of RBM of Alpharetta is absolutely amazing!!! She made my 2024 experience at RBM seamless!
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March 2024 by jackie zhang
A pleasure experience with Jeff Twiggs who is professional and kind. He listened carefully about all my needs and no push at all in selling which made the whole processing smoothly and pleasantly.
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March 2024 by Gerard Cooke
I want thank Linda Lou for her hard work and dedication to find a car that my wife's needs! Great car great experience! I would also like to thank the finance department for giving us a fair deal ! I would personally recommend this dealership!
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March 2024 by Steve Willy
Picked up my new 2024 GLC from RBM yesterday. I like to order a car so I get exactly what I like. Bill Favini is a true professional and this is my second car purchase from Bill and RBM. I can't imagine a better place to buy a car.
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March 2024 by susan shiver
It was my first purchase from RBM. Thanks to Linda Luu for making it such a seamless experience! Also for the help setting up and learning about my new car.
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March 2024 by Aaron Dawes
I recently had the pleasure of purchasing a 2023 Mercedes Benz CLA 250 from RBM Mercedes Alpharetta, and I must say, the experience was nothing short of outstanding, thanks to Dan Berry. From the moment I stepped into the dealership, Dan made me feel like a VIP. His approachable demeanor, combined with an impressive depth of knowledge about the Mercedes Benz lineup, made the entire process smooth and enjoyable.What set Dan apart was not just his expertise but his genuine, helpful nature. He provided trusted advice and was incredibly authentic, ensuring that every question I had was answered thoroughly. The level of customer service Dan provided from start to finish was fantastic. He truly went above and beyond my expectations, making the car buying process feel personalized and respectful.There wasn't a single moment during my experience that didn't stand out; the entire journey was memorable, thanks to Dan's exceptional dedication. He made sure I was comfortable, informed, and confident in my purchase decision, embodying the epitome of professionalism.I would absolutely recommend Dan Berry to anyone looking to purchase a Mercedes. If you want a true quality buying experience, characterized by outstanding service, knowledgeable advice, and a respectful, VIP treatment, Dan is the person to see. Trust me, your expectations will not only be met but exceeded.
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March 2024 by Michael Franklin
We had an excellent experience at RBM of Alpharetta. Sid Karaca was very knowledgeable, helpful and pleasant to work with. He was not pushy at all, and we felt very comfortable shopping for our next vehicle. Rachel Collins and Martin Hina also were exceptional.
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March 2024 by Ron Hill
My poc Vadim Russian was outstanding professional and friendly. Also RBM of Alpharetta is the best vehicle dealership I’ve had the pleasure working with. Ron Hill Beavercreek Oh
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March 2024 by Mandy Ndjoli
Sid service was up to par he was so patient with my niece and made the transaction so smooth. I am happy he helped me