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August 2023 by Denise F.
BEWARE OF THESE SCAMMERS!!!! DO NOT GO HERE FOR YOUR NEEDS!! This is the absolute worst place to get an estimate or repair. Paul and Eddie are very unprofessional and unethical. They are rude condescending, disrespectful and downright dishonest. I drove my car here to get an estimate through insurance. I was told they can't give me an accurate estimate without taking my vehicle apart. Once vehicle has been taken apart, if I decide not to repair it with them, it would be $500 to put my car back together. I said ok. Left my car there, I was told it would be a week for said estimate. The following week they estimated the damage at $13,425.62! I was told my vehicle would be totaled out. There is absolutely no way for my vehicle to be totaled. I told them I was coming to pick up my car. I soon as mentioned that, Paul said my car is broken down and they won't put it back together. And again, I drove my vehicle there. There is no way these people are getting away with this. They padded the numbers to make the damage seem more severe than it actually is. Their plan is to keep my car to make a profit off of it since I told them I did not want their repairing services, just an estimate. Please see pictures below. Whoever is reading this review from Service King or Crash Champion: I want my vehicle back asap to get a second estimate elsewhere, or I will be forced to take legal action. Even 1star is too high.
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July 2023 by Daniel Downs
Honestly will never recommend anyone to come here came here because I saw the reviews was told my car would be done in 2-3 weeks once I sign the authorization form so they can start they had my car for over two months and was told they would call me and keep me updated according to someone named mark. Mark didn't call me once to update me everytime I wanted an update I had to call my self.sign the authorization form through email and sent it back to mark and called him two weeks straight to check if he received it never could tell me. Went 2 weeks without a car since my rental ended because they couldn't get my vehicle done in a timely manner. No reason they should have had my car for over 2 months I'm very disappointed please be cautious if you do decide to use this folk as they are in no rush whatsoever.
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April 2023 by Jason Harrill
They did a great Job and got me in fast. Definitely would go with them again should I have the chanceServices: Painting
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March 2023 by Vicki Whiteman
Service King kept me up to date on my repair. I was very impressed with their communication, and timely completion. Great work. I hate it that the other guy ran the light, but I was back in my car quicker than anticipated. If I’m unfortunate enough to have another accident, I’d use them in a heartbeat. I wasn’t aware of their other services, but will definitely keep them in mindServices: Painting
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March 2023 by Matt Coram
Mark was extremely helpful and the repair was done quickly and efficiently. Amazing work and customer support
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February 2023 by ellen beatz.
such an amazing place!! got my car fixed in such a hurry. got in an accident, and they were quick to get me in and made sure to make sure my car left in tip top shape. the car was ready in half the time that it was projected to be finished and we were provided complimentary cleaning as well!! very satisfied? David, the service mananger, provided A+++ customer service.Service: Body & Trim
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December 2022 by Melissa O'Toole
Received a very timely estimate, and they were efficient in scheduling my car for repair. They kept me in the loop for the entire process, sending me text messages on what was happening with the car. Everyone I spoke with was extremely professional and so very helpful- and the finished product was great- my car was restored to perfect condition. I hope I never get rear ended again- but this company was spot on and I highly recommend their services. Thank you!!!!
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December 2022 by Emily Jackson
They did a great job with my repair and it was done faster than I was quoted. Mark was friendly and sent me updates regularly. They even returned my car to me clean, it looked like they washed the exterior and vacuumed/cleaned the inside. Highly recommend this place if you need a repair!Services: Painting
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December 2022 by S
Referred by insurance, spoke with them about damage AND vehicle type. Waited weeks for and appointment, only to get there to have them tell us the vehicle couldn't be accommodated because of the size. Time wasted when they knew well before we got there what kind of vehicle it was.
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December 2022 by Shawnta Cannon
Referred by insurance, spoke with them about damage AND vehicle type. Waited weeks for and appointment, only to get there to have them tell us the vehicle couldn't be accommodated because of the size. Time wasted when they knew well before we got there what kind of vehicle it was.
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December 2022 by Emily J.
They communicated with me throughout the repair and finished it sooner than I was quoted. I was very happy with the repair and my car looks good as new. Highly recommend!
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September 2022 by LaToya Inya
I was so impressed with the work Service King completed to my vehicle. I got into an accident and my entire front bumper was detached from the car and the driver side fender was severely dented. My car is a 2009 so prior to the accident the car didn't look as shiny paint wise but after the repairs it looks like a brand, new car!!!!! Mike my service advisor was excellent! He texted everyday to keep me updated on repairs and my car was completed on its promise date. When Mike drove the car from around the back i had to do a double take, I legit didn't even know it was my car! Thanks Service King and Mike, I will definitely refer others and hopefully im never in another accident, but if so, I know where to take my car!
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August 2022 by John Winfrey
Was kept up to date on my damaged vehicle on a daily basis. Vehicle was finished quicker than anticipated.Services: Body & Trim
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June 2022 by Luis R.
I came for an estime for my car within not even 5 minutes the pero son in the office gave me an estime for $600 telling me that I need a new bumper for my Mini (I don't even own a Mini Cooper) so I took to another place and it was $100 to align my bumper back in place. Such a scam and truly not with it.
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May 2022 by Genesis 1:3 Candles LLC
Never received my estimate for my auto damage. I took my car to this location to get an estimate. A gentleman told me, "I'll email it over to you" after looking at my car.He was an older caucasian guy with glasses.It's been 3 weeks now, never received the estimate. Took me 45 minutes to drive to this location. I didn't call & ask about the estimate either.The only reason I brought my vehicle to this Service King location, because I did business before at their Lawrenceville location (near Tucker). The Service King in Tucker backed up on repairs, so they recommended the Service King In Alpharetta.I ended up taking my vehicle to Premier Auto & Collison instead. Lord's will, my vehicle will be ready this week. Thank God for Premier Auto & Collison.
