Shane Co. is a well-known, family-owned jewelry store in Atlanta, offering a large selection of jewelry for every occasion. The store is proud to feature exclusively designed engagement rings, wedding bands, and ethically sourced natural diamonds as well as lab-grown diamonds. Customers often find the staff friendly, helpful, and honest, making their shopping experience enjoyable and memorable. Many reviews highlight the excellent customer service provided by employees like Roxanne, Juan, Neomi, Sneh, Diana, Eugene, and Robert. They are praised for listening carefully to customer needs, providing detailed information about products and processes, and guiding customers through their selections with patience and expertise. Customers appreciate the staff’s honesty, as in the case of earrings and other jewelry, and their willingness to assist with cleaning, repairs, and upgrades. Several reviewers mention the helpfulness of staff in explaining the origin and process of lab-grown diamonds, which helped them make confident purchasing decisions. The store also offers services such as free jewelry cleaning, care, and cleaning appointments, and free restringing for pearls, often completed quickly and with care. Overall, Shane Co. is recognized for its knowledgeable staff, wide selection, and commitment to customer satisfaction. The store aims to help customers find the perfect jewelry, educate them about their options, and be their jeweler for life.
Mike Orr was extremely helpful! Very personable as well as knowledgeable about helping me pick out a new chain. Love this Shane Co location every time I visit.
May 2024
Great customer service! Roxanne and Juan did an excellent job helping me find something that met my requirements (no diamonds). Picking a stone and setting was absolutely the right choice for me and I am so pleased with my final decision.
May 2024
Sneh was an amazing consultant and helped us find exactly what we were looking for.
