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November 2023 by Whitney Kennedy
The service is great my stylist Julie is amazing, professional and meticulous.I had a concern after my first visit, non-related to my actual service. And management addressed it and made sure that I was heard and felt comfortable. That means EVERYTHING to me!!! I am so happy that I found The Lash Lounge at Old Alabama Square!!!
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November 2023 by Adrian Nicole
Horrible experience today. My 12:15p appointment was rescheduled to 12:30 just as I headed out to my appointment. I told the staff at that time I was ok with the change but I was going to be tight on time for another obligation. I arrived at 12:20 so hopefully she could get started as soon as she was ready. I had to finally say something after sitting there for almost 20 minutes. I was told it would be another 10 minutes which did not work for my schedule. Not only did I have to leave without having my service completed, but this was a lash removal so I could come back in a few days for a lash lift, so now I wouldn't be able to get that done either. No apologies or concessions were offered. They seemed overall unfazed. There's nothing more disrespectful than wasting someone's valuable time.
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November 2023 by Stormm Van Rooi
Julia did a great job on my lashes! It was my first time and I was a little nervous but she made them subtle and I love it.
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October 2023 by Jane Bender
Amazing place! They are so welcoming and so sweet! My lashes always look so good! They fill them so well I can sometimes do a fill every 3 weeks instead of 2! Highly recommend!
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October 2023 by Anna Lim
I came to the lash lounge for the first time and Zenobia was super careful with my lashes, they came out great! I am happy I came in today. Great service and a relaxing environment as well. Thank you!
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October 2023 by Katie Backer
I always have an amazing experience here! My lashes always look full yet natural. Staff is great. Highly recommend Jorden as a stylist!
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August 2023 by Liz Stacey
TERRIBLE customer service. I had an appointment here and when I showed up, no one was at the location. They called me 10 minutes later to ask where I was and then suggested I come back later that evening as a reschedule option. This did not work with my schedule and then this morning, I was charged a $75 no-show fee. When I called to understand the charge, they said their employee had a different story than me and that the charge would not be removed. Unfortunately, this was my first appointment with them and it will definitely be the last.
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August 2023 by Victoria Abolafia
I tried the Alpharetta Lash Lounge location as a new option, before leaving town. When I left my appointment I immediately noticed half of my left eye was significantly shorter than the right side and did not transition flow with the full eye. When I called back to let them know they said it was their policy only to fix the mistake. I was on my way to an engagement and did not have time, then reiterated that we would be leaving town. I was told a correction was the best they could do. The next day I received a call asking for photos showing my concern. After the manager reviewed my photos they could not see my points of concern and again offered only a correction. I reiterated again that I was leaving town and did not have time. What I was hoping for was a partial credit however no agreement was made. In my opinion when paying for a service we should not have to take the time or inconvenience to go back for corrections, service and products should be satisfactory as promised. i would of been happy to try the service again with maybe a more experienced tech but based on business ethics I will not be returning.
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August 2023 by Christine Allen
First time experience here and it was wonderful. I’ve had a lash lift previously but this one was so much better and I’m hopeful it will last much longer. Lanekia was very gentle and understanding of my needs. I highly recommend her and I will be back.
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August 2023 by Madelyn Levy
Such a great experience. Courtney could not have been any kinder. She walked me through each step which I appreciated and my lashes look amazing!!
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August 2023 by Margaret Wharton
Got a hybrid full set with Lanekia and they look incredible! She is super knowledgeable and made the lash experience easy. Highly recommend The Lash Lounge for all your lash extension needs.
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August 2023 by Shelley Carter
First time client. Courtney was amazing and did a volume natural lash fill. Salon is super clean, relaxing and everyone is professional and friendly! I will be back !!
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June 2023 by Catherine Elizabeth
Always a calming and peaceful experience. Have visited with several technicians and all have done a beautiful job! I get classic natural for a natural length and curl for everyday and consistently get compliments asking if they are real!
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June 2023 by Deb Burns
Every stylist I've been to has been great. I often have conflicts with my job and scheduled appointments and Lash Lounge always makes it easy to switch appointments.
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June 2023 by Tiane Valley
Amazing service! Courtney did my brows and lashes and walked me through every step. Clean salon and overall highly recommend.
