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September 2025 by Kaylin Azaroff
We were loyal State Farm customers for years, carrying both auto and homeowners insurance with Trevor Nollner’s office. Unfortunately, our experience with Trevor and State Farm during a recent claim has been nothing short of a nightmare.
I was in a hydroplaning accident in May 2024 and months later received a letter from a third-party claims company stating I owed $1,800 for guardrail damage. This came as a shock, as there was no visible damage at the scene, and I gathered clear evidence to dispute this—including photos from the accident, a written statement from the responding officer stating there was no damage, and proof the guardrail was never replaced.
When I called Trevor after receiving the letter, he assured me no claim had been filed, told me to take no action, and said he had our back if it ever escalated. While in reality, a claim WAS filed in January 2025 and paid out without our knowledge or input. We only discovered this when our rates increased significantly at renewal.
We spent over a month going back and forth with State Farm claims department before they finally admitted the claim was handled without notifying us—which they acknowledged was not okay. Their explanation? They said they “just paid it because it would have cost them too much to fight it.” So after paying thousands to State Farm over the years for insurance, they paid for something I didn’t do, raised my rates, didn't alert us about the claim, and left me essentially footing the bill through increased premiums.
My last conversation with Trevor was in June, where he admitted he was unaware of the claim being filed, admitted this is not how it should have been handled, stated he would make it right, had our backs, etc. Everything we wanted to hear right? He promised to look into it, but we never heard from him again despite numerous follow ups. He became completely unresponsive, and I only reached someone in his office once we canceled our policies.
This entire experience caused emotional and financial stress and completely broke the trust we had in our agent and State Farm. If you’re considering working with Trevor Nollner, I strongly urge you to look elsewhere. State Farm is only on your side until it actually matters.
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May 2025 by Tomi
Daniel Day was great. Thank you so much for your customer service and help. I think he went above and beyond. He made me a very satisfied customer.
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August 2024 by Helene Pallay
Emily was so helpful and not pushy!
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June 2024 by Stephen Long
Emily has been amazing with helping me all through the quoting process and answering my questions. I was able to get a great rate that is saving me about half what I was paying before! Highly recommend!
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June 2024 by Marley Bishop
If you are thinking of switching insurance companies then please get in touch with Katherine Bishop from State Farm. She is very professional and friendly. She made the process quick and easy and tolerable.
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June 2024 by Tristan B.
Couldn't have asked for a better agent. Ms. Bishop if you see this, You rock!
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June 2024 by Julia Henn
I can’t recommend Katherine enough. She is very knowledgeable and an absolute pleasure to work with! The sometimes frustrating process of handling insurance is now that much better thanks to her.
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June 2024 by Ezi Rivera
kat bishop is amazing! Always great working with her.
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June 2024 by Zachary Cornstubble
Kat Bishop is the go to agent she always does her best to get the best quoted price for each person. Highly recommend
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June 2024 by Kailyn Atkins
Katherine was super kind and helpful!!
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May 2024 by Bridget Fullen
Ask for Emily ! She is extremely professional and will make sure to make everything so easy and able to understand for you. Highly recommended
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September 2023 by Dorothy Townley
This agency is the best around! Katherine especially helped me with all my questions and was very kind. Definitely recommend
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August 2023 by Jalyn Adelberg
Great people and even better customer service. Love this team!
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August 2023 by Eliska Brown
I called and spoke with a Ms. Bishop, as I was having problems with my previous insurance (progressive), and within less than 30 minutes she had entirely resolved my problem AND gotten me a lower rate than I had before. She was so polite and so helpful. Will always be my go to gal for insurance now!!
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August 2023 by Leah Voulopos
Katherine has been the biggest help assisting me with swapping/bundling my insurances! She made it so easy and was so helpful while walking me through the process. Thanks Kat!
