TUMI Store - Avalon is known for its friendly and helpful staff, including the store manager and team members like Lauren, Richard, Aalycia, Steven, and Christine. Customers appreciate the excellent customer service, whether it's for quick repairs, assistance with products, or checking stock. The staff are efficient, knowledgeable, and accommodating, making shopping and repair experiences smooth and pleasant. The store is clean, bright, and welcoming, creating a positive environment for shoppers. Customers have left satisfied with their purchases, highlighting the simple and light design of products like the Just In Case Backpack. Overall, TUMI Avalon offers reliable service and quality products, making it a favorite destination for bag purchases and repairs.
Great customer service and has pieces other places do not.
October 2023
I had a great experience at this store when I took my tote to be repaired. Aalycia was efficient in seeing about the repair which I really appreciated. Both Aalycia and Steven were knowledgeable and super friendly!
May 2023
Five star experience at this Tumi location! Lauren went over and beyond to help a customer in need of assistance. Kudos to Lauren for providing excellent customer service! Will absolutely return to this store for other bag purchases!
