-
November 2023 by Anne S.
Don't open on time. Charge more than they are worth. I now go to another place much nicer people do a better job and better price!
-
November 2023 by Ed V.
Had an issue with our iPhone 11 and contacted uBreakiFix by Asurion. They were very helpful in diagnosing the problem over the phone and told me upfront what the possible fixes were and the cost of each. They also checked their inventory and had the part in stock if they needed it. When I arrived they were able to fix the issue without the part and didn't even charge me! Very professional, knowledgeable and very decent of them to not charge me. I would highly recommend them to anyone with an issue with their phone or other device.
-
November 2023 by Austin Schut
Great, friendly staff! Gave me a good quote on an unconventional repair and they did amazing work. Shout out to Patrik specifically, I'll definitely be coming back here for future repairs.
-
November 2023 by Maria Rincon
Great Customer service, very attentive and helpful. Always doing the very best they can to explain and fix any issue. 5 star serviceThank youMaria Sjostrom
-
November 2023 by Elizabeth Lenz
Excellent customer service! Patrick and the staff went above and beyond to help me with the problem I had with my phone. I know that I wasnt the easiest case but I truly appreciate the time they took to help me get a resolution. I left my phone with them multiple weekends and thats not always an easy thing to do but I felt a great sense of trust so that they could get the job done. I will be a returning customer without a doubt!
-
November 2023 by Nichole Johnson
I came in after getting scammed with another iPhone screen and these guys completely fixed my phone and really helped me out. Very reliable and super fast!!
-
November 2023 by Madison Sage
This was my first experience with uBreakiFix; I was very happy with the results and the customer service. Should I need something like this again, I will definitely return to this store!
-
October 2023 by K M.
Best service ever. They know how to fix everything. This was my first experience with uBreakiFix; I was very happy with the results and the customer service. Should I need something like this again, I will definitely return to this store!
-
October 2023 by Michael H.
Fantastic service , I would have given them a ten out of ten! Prompt , courteous and professional! Service like this is hard to find these days!I definitely would recommend them to friend!
-
October 2023 by Talibah Modupe
If you want your cracked cell phone screen replaced without a lot of unnecessary hassle, then please check out uBreakiFix. I went to the Alpharetta location. I was informed it would be at least two hours. It was far less and done right. I even purchased a screensaver from the awesome and knowledgeable Agent. Excellent service and experience. No upscale here!
-
August 2023 by Rachael Cohen
Ubreakifix did awesome & finished it earlier than expected. Good customer service too which is rare these days. Great job, I've already told 5 people about the shopHighly recommended
-
August 2023 by Deirdre Thomas
My son's Galaxy Note10+ suddenly stopped charging and when plugged in, would flash a red caution sign with a thermometer, although the phone did not feel like it was overheating. I called Samsung customer service and was told to bring the phone here, so I did just that on Monday, July 24th. The young guy at the counter was very nice and told me either the charging port needed to be replaced or the battery. He quoted me $47.99 for the port and $80.00 for the battery. I asked if there was a possibility that it could be both and he said likely not, but if that happened to be the case, they would call and let me know. The diagnostic was free and would take 2 days.When I didn't hear from anyone by Wednesday at the promised time, I called to check the status of the diagnostic and was told the charging port indeed needed to be replaced and that it would be over $100 (can't remember the exact price because the guy was speaking so fast) AND also because the glass was cracked on the side of the phones face as well as the back glass, they both needed to be repaired per Samsung regulations. Those repairs added an additional $400.00+ to the repair. When I spoke to Samsung customer service, I made the rep aware of the cracked glass and never once did she say I would have to have it repaired in order to fix the other issue with the phone. I told whoever the guy was that I would be coming to pick the phone up because I could get my son another phone for what they were charging to repair his old one.Today, I stopped by Mobile Care in Perimeter Mall and asked how much they would charge me to replace the charging port. The price was $50.00 FIRM. I asked if it would be necessary to repair the glass as well and was told it depends on how badly it was cracked, but if the replacement couldn't be done without doing further damage to the back glass, it would be around $75.00. I had my son's dad pick his phone up from uBreakiFix, we brought it back to Mobile Care and before we could even leave the parking lot, we were being called back to pick the phone up because the repair was completed. My cost? $54.00!!!!! The associate laughed when I told him that uBreakiFix said they are required by Samsung to replace cracked glass in order to complete any other repairs to the phone. He said he's never heard of such a thing.
-
July 2023 by Ishwar Morey
I got my iPhone screen replaced today. I was helped by Patrick who was awesome and polite. Whole thing was complete in an hour and my phone was like new. Pricing is also very competitive and close to the best one in market. They have a complimentary 1 year warranty on the parts they replace which is a perk. Great experience overall. I'll highly recommend visiting this outlet.
-
July 2023 by Derek “DCMentors” Chatman
I needed an iPhone screen fixed. The customer service was excellent. They had it repaired faster than they promised.
-
July 2023 by Mike Fulli
Every employee I worked with was really pleasant. They took the time to explain to me what happened to my phone and what my next step should be. Unfortunately they weren't able to repair it but it didn't cost me anything for them to take a look. I would definitely come back. Thank you!
