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January 2024 by M. C.
So you came over to help but couldn’t tell me where the other panties are. You decided to help a couple other people I was going buy from here….. The customer service here sucks.I will spend my money elsewhere on better quality stuff.
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January 2024 by Emma Eliasen
Extremely rude and unpleasant employees. To the lady who yelled at my friend and I for picking up a shirt that someone else unpackaged, you need an attitude adjustment. After we told you we didn’t open it and you kept blaming us, that was enough for us to leave and not return again. Take a class in customer service or get another job. Wish I could leave zero stars.
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November 2023 by Sara Kim
There's only one register open and they put the new employee who doesn't know how to work a cash register to attend the long line of customers. There were several other employees, who refused to open another register, walking around the store pretending to look busy.
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November 2023 by Roy Willman
“Do you have a dressing room?” “Yes, but it’s closed right now.” Kinda impossible for my wife to buy things without trying them on. 20 minutes wasted.
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July 2023 by Neda R.
Worst customer service at the cash register. Rude and d**** I'll never go back to this store.
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July 2023 by Дмитрий Green
I'll leave 1 star because of the rude manager of Victoria Secret shop who interacts with guests in an unacceptable manner! Very unprofessional! Left with unpleasant impressions from visiting this store.
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June 2023 by Nancy Vickery
I get here at 6:40 and they say it closes at 6 but everything says 7 on the Internet totally ridiculous
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April 2023 by Meaghan McClain Abrahamson
I used to shop at this location all the time, but lately it takes FOREVER to check out. They have one person on the register with 10 people in line, even though there’s like 4 other people on the floor working. I was about to make a $150 purchase but ended up walking away and leaving after 30 minutes in line. Tired of it and won’t be coming back. This location needs better customer service —
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April 2023 by Megan Goodrich
Good sales, wish they had more swimwear options. I got some body spray that was on sale for $8! Second time here and both times waited in line for a good while.
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April 2023 by Chantell Johnson
They have better Victoria secret in different malls.
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February 2023 by Christian Wilson
Awful customer service, there is a line out the door and no one will open another register. There is one for the whole store open… and several employees just standing around….
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January 2023 by Nicole M.
I purchased a bra at this location with my Victoria's Secret Angel credit card. it was in the wrong size so I got home with the wrong size. The store manager up there wouldn't let me even exchange it, I don't know what I'm supposed to do with this bra it was very expensive and it doesn't fit, she didn't offer any solution whatsoever, I am very unhappy! And will never go back ever again! Worst store manager! this morning January 28. 2023 . I was offered no resolution whatsoever!
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January 2023 by Karen Korshak
North Point mall... The line took 30 min to get through. 1 person checking out until there were 2. Too late for catch up. Employees were not helpful. Sad!
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October 2022 by Mercy E
I have been a Victoria Secret customer for decades now. I had two cards with them and three, at some point. The pandemic arose and halted public life and caused hiccups in my life. I got back to buying VS when I could. A first day employee messed my transaction, than a supervisor botched it even worse! I believe none of those mistakes were intentional. Now, Lou, a manager came to save the day!! She is just so sweet and completely about the customer! Lou bends over backwards for anyone! She is a great listener and superb at her job! Lou is the asset and an asset to any company.
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August 2022 by Veronica Templin
Store was HUGE.. They had absolutely everything in stock in both the Victoria Secret side and PINK. PLUS, I got a coupon for $20 off my next purchase of $50!
